CrawlJobs Logo
NTT DATA Logo NTT DATA · Customer Service

Call Center Senior Associate

Philippines, Quezon City · Job Posted April 24, 2026
Apply Position
Job Link Share

Job Description

The Customer Service Executive (L1 Support) is a vital role that serves as the first point of contact for customers seeking assistance. This position requires handling customer queries through phone, email, or support portals while ensuring high levels of customer satisfaction. Candidates should possess a diploma or bachelor’s degree in IT or Computer Science and have 0-2 years of experience in technical support or customer service. Strong troubleshooting skills, excellent communication abilities, and a customer-oriented mindset are essential for success in this role. The position offers opportunities for growth and development through regular training sessions. The Customer Service Executive (L1 Support) is the first point of contact for customers seeking service support. This role involves handling customer queries via phone, email, or support portals, documenting issues accurately, providing troubleshooting and resolutions using predefined scripts or knowledge base articles, and escalating complex issues to the L2 team.

Job Responsibility

  • Act as the first line of support for customer issues and service requests
  • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
  • Accurately document all incidents and actions taken in the ticketing system
  • Perform basic troubleshooting for hardware, software, and connectivity issues
  • Follow scripted resolutions and standard operating procedures from the Knowledge Base
  • Resolve customer issues within defined SLAs
  • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
  • Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
  • Participate in regular training sessions to stay updated on processes, tools, and technologies
  • Maintain confidentiality and comply with company data protection and security policies

Requirements

  • Diploma or Bachelor's degree in IT, Computer Science, or a related field
  • 0–2 years of experience in technical support or customer service
  • Basic understanding of hardware, software, and networking concepts
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Customer-oriented mindset with attention to detail
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Call Center Senior Associate

8 matching positions

Business Center Senior Associate

The Senior Associate vacancy is for someone with a proven reception and front de...
Location
Location
Luxembourg , Luxembourg
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven reception and front desk experience
  • Charismatic and a problem solver
  • Good English and French mandatory
  • Capable to do easily all reception tasks with little or no supervision
  • Treatment of emails, calls, requests, complaints
  • Supervise the Junior Associates
  • Technical expertise in computer issues and telephone units’ instructions (suitable)
  • Master client’s complain handling
  • Provide support to the junior associates team
  • Model and represent the company having a senior posture and self-control
Job Responsibility
Job Responsibility
  • Guarantee a smooth operation of the reception in all buildings
  • Ensure the business centre(s) client experience
  • Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
  • Maintain and supervise the centre(s) quality of standards
  • Keep a professional and solutions oriented service to clients on a daily basis
  • Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
  • Check daily emails, requests, phone calls
  • Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
  • Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
  • Participate upon request in any refurbishment work or Facility Projects
What we offer
What we offer
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements
  • Generous holidays
  • An additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Additional local benefits depending on your location
  • Fulltime
Read More
Arrow Right

Bpo Customer Care Senior Associate

Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

BPO Customer Care Senior Associate

The Senior Customer Care Associate is responsible for managing inbound customer ...
Location
Location
Philippines , Quezon city
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

Customer Care Senior Associate

The Customer Care Senior Associate is responsible for managing inbound customer ...
Location
Location
Philippines , Metro Manila
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
  • Fulltime
Read More
Arrow Right

BPO Planning and Scheduling Senior Associate

The BPO Planning and Scheduling Senior Associate is responsible for optimizing w...
Location
Location
Philippines , Manila, Quezon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience, ideally within Workforce Management, Real-Time Analysis, or contact center operations
  • Strong analytical thinking, attention to detail, and ability to work under pressure
  • Excellent interpersonal and communication skills
  • Ability to build collaboration and support teamwork in a dynamic environment
  • Experience with WFM tools or real-time monitoring systems is an asset (prior experience not mandatory)
  • Proficiency in Microsoft Excel and Teams
Job Responsibility
Job Responsibility
  • Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels
  • Respond quickly to intraday changes such as absenteeism, unexpected call volume, and schedule deviations
  • Continuously adjust queue and skilling strategies throughout the day to maintain service level performance
  • Prioritize high-impact tasks and emerging issues to ensure operational efficiency and seamless service delivery
  • Apply a strong understanding of contact center operational management principles to drive productivity and performance
  • Collaborate with operations teams, team leads, and supervisors to address staffing or performance challenges
  • Communicate real-time updates, risks, and recommendations clearly and effectively
  • Utilize computer applications such as MS Excel, Microsoft Teams, and Outlook to analyze data, prepare reports, and support daily operations
  • Develop problem-solving strategies and contribute creative solutions to real-time operational issues
  • Remain composed and effective in a fast-paced, high-pressure production environment
  • Fulltime
Read More
Arrow Right

Customer Care Senior Associate

The Customer Care Specialist (Tier 1) role involves managing inbound calls from ...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
  • Fulltime
Read More
Arrow Right

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

Senior Analyst, Security Operations Center

The Senior Analyst, Security Operations Center (SOC) is a technical leader respo...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
  • Experience managing cases/incidents
  • Ability to think analytically
  • Robust creativity and problem-solving skills
  • Knowledge of technical systems and terminology
  • Proficiency in threat management analysis and dissemination
  • Proficiency in scripting languages
  • Advanced written and verbal communication skills
Job Responsibility
Job Responsibility
  • Lead incident response efforts for high-severity and complex security events, serving as the primary technical coordinator during major incidents
  • Act as escalation point for junior analysts, providing technical guidance and decision support in real time
  • Oversee daily SOC operations, including shift management, workload distribution, and quality assurance of investigations
  • Conduct post-incident reviews and facilitate lessons-learned sessions to drive continuous improvement
  • Mentor and train junior analysts to elevate team capabilities and strengthen overall SOC maturity
  • Perform advanced threat analysis, including APT detection, multi-stage attack correlation, and deep analysis of threat actor tactics, techniques, and procedures (TTPs)
  • Lead proactive threat hunting initiatives across cloud, network, identity, and endpoint environments
  • Design and implement advanced detection rules, correlation logic, queries, and dashboards in SIEM and SOAR platforms
  • Develop custom automation playbooks to accelerate investigation, triage, and containment processes
  • Evaluate and recommend enhanced SOC technologies, detection techniques, and analytic capabilities
What we offer
What we offer
  • Competitive compensation
  • Comprehensive benefits
  • Medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
  • Fulltime
Read More
Arrow Right