Call Center/Scheduler

• Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed
• Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses and fax numbers
• Call patients to reschedule and cancel appointments as needed
• Follow specific workflows for various appointment types and providers
• Obtain and enter new patient demographics into computer system
• Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling
• Forward callers in need of triage to appropriate personnel in accordance with standard protocols
• Respond to scheduling messages pools, EMR mailboxes, email, bump list, etc.
• Check voicemail and respond to messages promptly

• High school diploma or GED
• Fluency in written and spoken English and spoken Spanish PREFERRED
• Six months of experience of call center or appointment scheduling

Fluency in written and spoken English and spoken Spanish PREFERRED

• Medical insurance
• Dental insurance (through Guardian Dental)
• Vision insurance
• Life insurance paid by Westside with the option to purchase more paid
• Short-term disability paid for by Westside
• Long term disability paid by the employee
• 401(k) retirement plan with a match
• Supplemental insurances
• Generous PTO package
• Flexibility to provide work/life balance