Call Center Scheduler Job at Emanate Health (West Covina)

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Outbound Call Center Representative

Contact members of Medicare Advantage and Medicaid health plans by phone to offe...

Location

United States , Work At Home

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment preferred
Experience with auto dialer and using scripts preferred
Persuasive with ability to rebuttal while treating members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule
Strong computer skills and ability to use multiple systems simultaneously while making calls
Verified and reliable internet service with 10MB upload/download ability
Own workspace furniture and quiet workspace

Job Responsibility

Make average of 50 outbound calls per hour using automatic dialer system
Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
Present positive, professional, and high energy approach to clients and team members
Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
Adjust, reschedule, and cancel appointments with members and providers
Monitor performance results including appointments, calls, handle time, and productivity
Report member complaints and escalations immediately to managers
Participate in peer side-by-side coaching
Follow HIPAA and security/privacy guidelines

What we offer

Medical, Dental and Vision plans starting 1st of each month after start date
Bi-weekly pay with monthly commission bonus potential
401K
Employee stock purchase program
Tuition reimbursement
Employee discount programs
Company-provided equipment (keyboard, monitor, computer, headset)
Wellness screenings
Tobacco cessation programs
Weight management programs

Fulltime

Call Center Service Advocate

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Flexible and positive attitude
Friendly and nurturing attitude toward older adults
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
US work authorization

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details
Communicate appointment details and instructions to patients
Address and resolve scheduling conflicts
Work closely with medical staff
Conduct follow-up calls to confirm appointments
Maintain accurate records of patient interactions

What we offer

Paid vacation
Sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
Flexible work environments
Wellness screenings

Fulltime

Call Center Service Advocate I

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Call center environment experience preferred
Proficient PC skills and computer literacy
Basic Google Suite skills
Basic Microsoft Excel skills
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients clearly
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all patient interactions

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Call Center Representative

As a Call Center Representative, you will be required to manage customer inquiri...

Location

United States , Bloomfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Call Center Representative or similar customer service role
Strong proficiency in Customer Service and Documentation processes
Demonstrated ability to conduct Training sessions and implement Procedures
Commitment to Quality assurance and keen understanding of "About Time" concept
Fluency in English Language
Experience in handling Expense Reporting and Payroll Functions
Willingness to Travel as per job requirements
Knowledge of Financial Notes and Communication Skills
Familiarity with the issuance and tracking of Purchase Orders
Proficiency in using a Monitoring Tool for work-related tasks

Job Responsibility

Accurately and efficiently process customer credit applications
Maintain detailed and up-to-date customer credit records
Handle customer inquiries and resolve issues in a timely and detail oriented manner
Utilize Microsoft Office Suite and Windows OS for various tasks
Ensure adherence to standard procedures and processes
Meet department performance metrics, including call handling and quality monitoring
Maintain regular attendance and punctuality, adhering to assigned work schedules
Work effectively in a team environment, understanding the requirements of shift work
Willingness to handle rotational shifts, including evenings, weekends, and holidays
Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability of effectively communicate in a courteous and professional manner
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Complete telephone and correspondence monitoring to assure accuracy and quality

Fulltime

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...

Location

United States , McCully area (Young Street Donor Center)

Salary:

16.53 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

Fulltime

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...

Location

United States , Baltimore

Salary:

22.00 - 26.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Job Responsibility

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Fulltime

Call Center Scheduler

Emanate Health

Location:
United States , West Covina

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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Job Responsibility:

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