Call Center Scheduler Job at Emanate Health (West Covina)

Call Center Scheduler

To provide scheduling appointments at the appropriate clinics. This position als...

Location

United States , Covina

Salary:

21.00 - 31.50 USD / Hour

Emanate Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
Bilingual in Spanish preferred
Minimum of one year experience with a multi-line telephone system
Customer service skills required for responding appropriately to patients, families, physicians and agency staff
Ability to transcribe and relay accurate messages on a timely basis
Knowledge of grammar usage, punctuation and style
Computer skills required
Clinic experience preferred
Medical terminology preferred
Excellent customer service skills required

Job Responsibility

Provide scheduling appointments at the appropriate clinics
Provide documentation support, communications enhancements and other support activities in maintaining the coordination of patient care

What we offer

Medical
Dental
Vision
401(k)/Retirement Plans
Tuition Reimbursement
Work-Life Balance

Fulltime

Call Center Scheduler - Pediatric Clinic

To provide scheduling appointments at the appropriate clinics. This position als...

Location

United States , West Covina

Salary:

21.00 - 31.50 USD / Hour

Emanate Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
Bilingual in Spanish preferred
Minimum of one year experience with a multi-line telephone system
Customer service skills required for responding appropriately to patients, families, physicians and agency staff
Ability to transcribe and relay accurate messages on a timely basis
Knowledge of grammar usage, punctuation and style
Computer skills required
Clinic experience preferred
Medical terminology preferred
Excellent customer service skills required

Job Responsibility

To provide scheduling appointments at the appropriate clinics
Provide documentation support, communications enhancements and other support activities in maintaining the coordination of patient care

Fulltime

Call Center Scheduler - Pediatrics

To provide scheduling appointments at the appropriate clinics. This position als...

Location

United States , West Covina

Salary:

21.00 - 31.50 USD / Hour

Emanate Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
Bilingual in Spanish preferred
Minimum of one year experience with a multi-line telephone system
Customer service skills required for responding appropriately to patients, families, physicians and agency staff
Ability to transcribe and relay accurate messages on a timely basis
Knowledge of grammar usage, punctuation and style
Computer skills required
Clinic experience preferred
Medical terminology preferred
Excellent customer service skills required

Job Responsibility

To provide scheduling appointments at the appropriate clinics
This position also provides documentation support, communications enhancements and other support activities in maintaining the coordination of patient care

Fulltime

Call Center Scheduler - OB/GYN Clinic - Full Time - Days - 8hr West Covina

To provide scheduling appointments at the appropriate clinics. This position als...

Location

United States , West Covina

Salary:

21.00 - 31.50 USD / Hour

Emanate Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
Bilingual in Spanish preferred
Minimum of one year experience with a multi-line telephone system
Customer service skills required for responding appropriately to patients, families, physicians and agency staff
Ability to transcribe and relay accurate messages on a timely basis
Knowledge of grammar usage, punctuation and style
Computer skills required
Clinic experience preferred
Medical terminology preferred
Excellent customer service skills required

Job Responsibility

To provide scheduling appointments at the appropriate clinics
This position also provides documentation support, communications enhancements and other support activities in maintaining the coordination of patient care

Fulltime

Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

To provide scheduling appointments at the appropriate clinics. This position als...

Location

United States , West Covina

Salary:

21.00 - 31.50 USD / Hour

Emanate Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
Bilingual in Spanish preferred
Minimum of one year experience with a multi-line telephone system
Customer service skills required for responding appropriately to patients, families, physicians and agency staff
Ability to transcribe and relay accurate messages on a timely basis
Knowledge of grammar usage, punctuation and style
Computer skills required
Clinic experience preferred
Medical terminology preferred
Excellent customer service skills required

Job Responsibility

To provide scheduling appointments at the appropriate clinics
Provide documentation support, communications enhancements and other support activities in maintaining the coordination of patient care

Fulltime

Call Center Office Specialist, Cardiology, Cardiac Access Center

Baptist Health is hiring an experienced Office Specialist for the Baptist Cardio...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

One-Two Years Front Desk Experience Preferred
Experience Working in a Medical Office Preferred
High School Diploma or GED Equivalent Required

Job Responsibility

Telephone protocols
Serve as a liaison between our customers and our practice
Manage a large amount of inbound and outbound calls in a timely manner
Schedule appointments as needed
Prepare patient charts prior to appointments
Submit and obtain external medical records
Coordinate with third party vendors to complete medical record requests
Follow call scripts for handling different scenarios
Identify customer needs and provide solutions
Data entry tasks

What we offer

Eligible for up to a $1,000 Sign-On-Bonus if hired

Fulltime

New

Outbound Call Center Rep

We're building a world of health around every individual — shaping a more connec...

Location

United States , Work At Home, Oklahoma City, Oklahoma

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

September 30, 2026

Requirements

1+ year call center experience OR 2+ years general work experience required
High School Diploma or equivalent is preferred
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
A desire to work in an efficient, results-oriented outbound call center environment
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home
Successful completion of background check is required for this position

Job Responsibility

Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high energy approach to clients, health plan members, and team members
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

What we offer

Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
10 days of required paid training
PTO
The company will provide equipment (keyboard, monitor, computer, headset, etc.)

Fulltime

Patient Access Services Representative - TMCOne - Call Center

SUMMARY: Assists medical care givers with patient management, tracking and monit...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
Some positions may require certification as a Medical Assistant (CMA)
Knowledge of office management practices, including billing and scheduling within healthcare
Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
Knowledge of patient care protocols and practices
Knowledge of general patient care practice, methods and regulations
Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients
Skill in scheduling appointments and referrals
Ability to read or listen and comprehend simple instructions, short correspondence, and memos

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures that cash handling follows corporate policies
Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
Performs medical necessity screening and ensures compliance with system requirements

Fulltime

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Call Center Scheduler

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