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Call Center Sales Representative

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Berkshire Hathaway Specialty Insurance

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Location:
United States , Stevens Point

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

35000.00 - 45000.00 USD / Year
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Job Description:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting Call Center Sales Representative opportunity available. This is a full-time role based out of our Stevens Point office location with 8 hour work shifts between 7:00 AM – 7:00 PM CST, Monday- Friday. Are you someone who thrives on helping others, enjoys solving problems, and loves working in a team environment? We encourage you to consider joining the BHTP Sales team. We will provide the training and support you need to become a licensed travel insurance agent. No prior travel insurance experience is required. In this role you will focus on delivering top tier customer service while being solution oriented in a fast-paced environment.

Job Responsibility:

  • Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls)
  • Ask questions and listen carefully to understand each customer’s travel plans and needs
  • Recommend the best BHTP travel insurance products tailored to their trip
  • Educate customers on product benefits and guide them through the purchase process
  • Complete the sales process with the customer and the selected products
  • Assist current customers with plan questions or updates/cancellations
  • Potentially support our customers with travel assistance services

Requirements:

  • 1+ years of customer service experience preferred, not required
  • Excellent communication skills
  • Ability to learn new accounts and updates to policies
  • Experience in conflict resolution or de-escalating tense situations
  • Proven experience in product or service is beneficial, but we are willing to train the right individual
  • High School Diploma or equivalent work experience required
What we offer:
  • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Paid Parental Leave

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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