Call Center Resolutions Specialist I Job at IKEA (Baltimore)

IKEA Call Center Resolutions Specialist II

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

United States , Baltimore

Salary:

63215.00 - 90713.75 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of related experience
Experience of coaching and training senior/expert co-workers
Fluent in English and local language, both written and spoken

Job Responsibility

Share knowledge, news and ways of working connected to the area of expertise, to support the Remote Resolution function to always have a customer mindset and secure a great remote customer experience, thus building trust in the IKEA brand
Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team Leaders enable Senior Resolution Generalists to work on potential, as well as build on strengths, thus contributing to reaching individual and team goals
Carry out local learning delivery, review and validate the content of learning to secure local relevance and a high level of competence among the Remote Resolution function
Collaborate with multiple stakeholders across Ingka connected to the area of expertise to be able to update the Remote Resolution function on range changes, processes, and ways of working
as well as to secure that RCMP perspectives continuously influence relevant processes and are represented in all relevant forums
Collaborate with Knowledge Specialists to ensure that content connected to the area of expertise is communicated in a qualitative and accurate way, in order to ensure the Remote Resolution function gets all context needed to serve customers in the best possible way
Collaborate with Experience Design (XD) team on ongoing initiatives in the area of expertise to ensure that the quality of the outcome matches the expectations
Training and onboarding new RCMP co-workers, additionally supporting experienced co-workers to improve their performance, upskilling Resolution functional areas, and complex systems knowledge building
Responsible for creating and localizing new educational material in partnership with XD Team, IKEA Learning & Development, Leadership & Competence, resources and Group
system roll out and/or upgrades and maintaining learning resources

What we offer

medical and Rx
dental
vision
401k
meal deal
store discount
autism coverage
parental leave
pet insurance
education assistance

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a healthcare-focused team in...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer-facing support role
Ability to manage inbound calls efficiently while delivering strong customer service
Familiarity with customer service software and basic data entry practices
Comfortable using standard office equipment and everyday administrative tools
Clear verbal communication skills and a detail-oriented approach to phone-based interactions
Strong attention to detail when documenting conversations and updating information
Ability to work effectively in a structured team environment within the healthcare industry

Job Responsibility

Answer incoming calls from patients, members, or other customers and provide courteous, solution-oriented support
Record call details accurately in customer service systems while maintaining organized and complete documentation
Resolve routine questions and concerns by using established resources, procedures, and service guidelines
Escalate more complex issues to the appropriate team members to ensure prompt follow-up and resolution
Maintain a consistent, attentive phone presence while handling a high volume of inbound interactions
Use basic office tools and computer systems to track requests, update records, and complete daily tasks
Support reliable connectivity and workstation functionality by working within an Ethernet-based office environment

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to support customer inquiries and de...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer support environment, particularly with inbound call handling
Strong verbal communication skills and the ability to manage customer concerns professionally
Experience working with CRM systems and customer service software, including Salesforce or similar platforms
Proficiency with Microsoft Excel, including basic data entry and formula use
Solid administrative and basic office skills with strong attention to detail in documentation
Ability to manage complaints, prioritize tasks, and escalate issues appropriately
Familiarity with service delivery support, quotations, or account-related customer assistance is preferred

Job Responsibility

Respond to incoming customer calls with accuracy and a strong service mindset
Record detailed notes from each customer interaction and keep system information current using tools such as Excel, CRM platforms, and Salesforce
Follow established call handling procedures and communication guidelines to provide a consistent customer experience
Identify issues that require additional support and route them to supervisors or the appropriate specialized team in a timely manner
Assist customers with service-related questions, complaints, and general account support while working toward efficient resolution
Prepare and review customer information, quotations, or service details as needed to support clear and accurate communication
Use internal applications and customer service software effectively to track activity, manage follow-up, and support daily operations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a team in Hudson, Wisconsin ...

Location

United States , Hudson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer service, call center support, or administrative coordination roles
Ability to handle dissatisfied customers professionally and apply sound judgment in resolving issues
Strong verbal and written communication skills with the ability to interact effectively across teams
Intermediate computer proficiency, including experience with Microsoft Excel and digital document management
Familiarity with CRM systems, electronic forms, and office tools such as Adobe and DocuSign
Strong organizational skills with the ability to manage multiple tasks, schedules, and priorities accurately
Demonstrated problem-solving ability and attention to detail in a fast-paced environment

Job Responsibility

Respond to inbound calls from internal and external contacts, delivering courteous and attentive support during each interaction. 40-50 calls per day
Address customer concerns calmly and work toward practical resolutions when situations become tense or escalated
Perform day-to-day administrative tasks such as document handling, scanning, fax coordination, mailing, and accurate data entry
Review and complete forms and related records in designated systems while maintaining organized digital documentation
Assist with accounts receivable support by checking service authorizations for accuracy and following up to correct discrepancies
Coordinate scheduling and calendar-related activities to help maintain smooth operational workflow
Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to manage records and support team processes
Follow established policies, procedures, and applicable compliance standards in all customer service and administrative activities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training

Fulltime

Call Center Specialist

We are seeking a detailed oriented, customer-focused Call Center Specialist to j...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1+ years of call center, customer service, or related experience preferred
Strong verbal communication and active listening skills
Ability to type and navigate computer systems efficiently while speaking with customers
Proficiency with Microsoft Office and customer service software is a plus
Strong problem-solving skills and attention to detail
Ability to work on-site in Newark, Delaware

Job Responsibility

Answer inbound calls and place outbound calls in a timely manner
Assist customers with inquiries related to products, services, accounts, orders, or general support
Resolve customer issues and escalate more complex concerns to the appropriate department when needed
Accurately document customer interactions, updates, and resolutions in the system
Maintain a high level of customer service and professionalism during all interactions
Meet performance goals related to call quality, response time, and productivity
Follow company procedures, scripts, and compliance guidelines when handling customer communications
Support team members and contribute to a collaborative call center environment

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a busy customer support team...

Location

United States , Union

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center, customer service, or other high-volume support environment is preferred
Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced setting
Strong verbal communication skills with the ability to handle difficult conversations calmly and professionally
Solid organizational skills and close attention to detail when entering and updating service information
Comfortable using customer service software, basic office tools, and related computer systems
Demonstrated problem-solving ability with a willingness to investigate issues and follow through to resolution
Ability to learn new processes quickly and collaborate effectively with technicians and internal teams

Job Responsibility

Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance
Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems
Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail
Distribute service assignments to technicians each day after schedules have been confirmed by dispatch
Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change
Review equipment and service history to gather background information that supports troubleshooting and issue resolution
Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely
Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments
Process customer refunds through approved payment platforms in accordance with company procedures

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Call Center Resolutions Specialist I

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