Call Center Representative Job at Robert Half (Baltimore)

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help patients and their families by providing essential operational support and scheduling services
Answer incoming requests and assist patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality and provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Life insurance
Tuition reimbursement

Fulltime

Call Center Representative

We are seeking a customer-focused and professional Call Center Representative to...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service, call center, retail, or administrative experience preferred
Excellent verbal communication and active listening skills
Strong problem-solving and conflict-resolution abilities
Basic computer proficiency and ability to learn customer service software
Ability to multitask, stay organized, and work in a fast-paced environment
Professional attitude, reliability, and strong attendance
Ability to remain calm and courteous under pressure

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
Resolve customer issues, complaints, and requests with accuracy and empathy
Provide information about products, services, billing, orders, or account status
Document customer interactions, transactions, and resolutions in the appropriate system
Escalate complex issues to supervisors or other departments when necessary
Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
Maintain up-to-date knowledge of company policies, procedures, and offerings
Support customers through multiple communication channels, such as phone, email, or chat, if required
Follow compliance, privacy, and confidentiality standards in all customer interactions

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help our patients and their families by providing essential operational support and scheduling services
Represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality
Provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Tuition reimbursement

Call Center Representative

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1+ years of call center, customer service, or related experience preferred
Strong verbal communication and active listening skills
Basic computer proficiency and ability to learn internal systems quickly
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced, metrics-driven environment

Job Responsibility

Answer inbound calls and respond to customer inquiries in a professional and timely manner
Make outbound calls as needed for follow-up, scheduling, or customer support
Provide information about products, services, policies, or account status
Resolve customer concerns and escalate complex issues when appropriate
Document customer interactions accurately in internal systems
Maintain a high level of customer service and professionalism on every call
Meet productivity, quality, and call-handling goals
Collaborate with team members and supervisors to improve service outcomes
Perform data entry and other administrative support tasks as needed

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Call Center Representative

We are seeking a customer-focused and professional Call Center Representative to...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service, call center, retail, or administrative experience preferred
Excellent verbal communication and active listening skills
Strong problem-solving and conflict-resolution abilities
Basic computer proficiency and ability to learn customer service software
Ability to multitask, stay organized, and work in a fast-paced environment
Professional attitude, reliability, and strong attendance
Ability to remain calm and courteous under pressure

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
Resolve customer issues, complaints, and requests with accuracy and empathy
Provide information about products, services, billing, orders, or account status
Document customer interactions, transactions, and resolutions in the appropriate system
Escalate complex issues to supervisors or other departments when necessary
Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
Maintain up-to-date knowledge of company policies, procedures, and offerings
Support customers through multiple communication channels, such as phone, email, or chat, if required
Follow compliance, privacy, and confidentiality standards in all customer interactions

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of recent experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Strong verbal and written communication skills with a detail-oriented and approachable style
Ability to use multiple computer systems efficiently while speaking with customers in real time
Solid multitasking skills and the ability to stay organized during high call volumes
Typing speed of at least 35 words per minute
Availability to work evenings, weekends, and overtime when business needs require
Bilingual Spanish and English communication skills are an advantage

Job Responsibility

Respond to a large volume of inbound customer calls with patience and a service-oriented approach
Address questions, explain services or products clearly, and guide customers toward effective resolutions
Navigate several computer platforms at once to locate account details and provide accurate information during each interaction
Record call details thoroughly and maintain up-to-date customer information within internal systems
Handle concerns with empathy and sound judgment while working to create a positive customer experience
Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters
Consistently meet established performance goals related to quality, productivity, and customer satisfaction
Maintain current knowledge of company procedures, service offerings, and relevant industry updates

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Ability to type at least 35 words per minute while maintaining accuracy
Comfortable using multiple software applications and switching between systems efficiently
Strong multitasking skills with the ability to manage competing priorities during high call volume
Clear verbal and written communication skills with a detail-oriented customer-facing approach
Flexibility to work evenings, weekends, and overtime when business needs require it
Bilingual Spanish and English communication skills are helpful but not required

Job Responsibility

Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach
Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information
Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling
Address customer concerns with empathy and sound judgment to help achieve positive resolutions
Record call details thoroughly and maintain up-to-date customer information within internal systems
Partner with coworkers and cross-functional teams when issues require additional research or escalation
Consistently work toward established service, productivity, and quality expectations
Build knowledge of company offerings, procedures, and relevant industry updates to provide dependable support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Representative

Location

United States , Mechanicsburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills
Customer service or call center experience preferred (but not required)
Basic computer skills and attention to detail
Positive attitude and dependable work ethic

Job Responsibility

Handling inbound and/or outbound calls
Assisting customers with questions, requests, or concerns
Entering and updating information accurately in the system
Providing professional, courteous service on every call

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