Call Center Representative Job at Emerson Hospital (Concord)

Call Center Representative

As a Call Center Representative, you will be required to manage customer inquiri...

Location

United States , Bloomfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Call Center Representative or similar customer service role
Strong proficiency in Customer Service and Documentation processes
Demonstrated ability to conduct Training sessions and implement Procedures
Commitment to Quality assurance and keen understanding of "About Time" concept
Fluency in English Language
Experience in handling Expense Reporting and Payroll Functions
Willingness to Travel as per job requirements
Knowledge of Financial Notes and Communication Skills
Familiarity with the issuance and tracking of Purchase Orders
Proficiency in using a Monitoring Tool for work-related tasks

Job Responsibility

Accurately and efficiently process customer credit applications
Maintain detailed and up-to-date customer credit records
Handle customer inquiries and resolve issues in a timely and detail oriented manner
Utilize Microsoft Office Suite and Windows OS for various tasks
Ensure adherence to standard procedures and processes
Meet department performance metrics, including call handling and quality monitoring
Maintain regular attendance and punctuality, adhering to assigned work schedules
Work effectively in a team environment, understanding the requirements of shift work
Willingness to handle rotational shifts, including evenings, weekends, and holidays
Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Call Center Representative

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Lewisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma/GED
Customer Service
Communication
Sales
Office Functions
Microsoft Excel
Training
Procedures
Policy
Answering Inbound Calls

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Sales Call Center Representative

This role is for a talented and competitive Sales Call Center Representative who...

Location

United States , North Carolina

Salary:

15.00 - 26.93 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Entry level sales or customer service experience is a plus
Comfortable in a base + bonus salary structure
Proficient with learning new technology and communication tools
Experience working with Salesforce.com or similar CRM is preferred
Excellent listening and communications skills
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required
undergraduate degree preferred
US work authorization

Job Responsibility

Contact and qualify prospective patients
Understand patient needs and requirements and articulate Oak Street’s unique proposition
Understand Medicare Basics and insurance (or be coachable)
Schedule initial doctor’s appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned

What we offer

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

Outbound Call Center Representative

Contact members of Medicare Advantage and Medicaid health plans by phone to offe...

Location

United States , Work At Home

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment preferred
Experience with auto dialer and using scripts preferred
Persuasive with ability to rebuttal while treating members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule
Strong computer skills and ability to use multiple systems simultaneously while making calls
Verified and reliable internet service with 10MB upload/download ability
Own workspace furniture and quiet workspace

Job Responsibility

Make average of 50 outbound calls per hour using automatic dialer system
Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
Present positive, professional, and high energy approach to clients and team members
Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
Adjust, reschedule, and cancel appointments with members and providers
Monitor performance results including appointments, calls, handle time, and productivity
Report member complaints and escalations immediately to managers
Participate in peer side-by-side coaching
Follow HIPAA and security/privacy guidelines

What we offer

Medical, Dental and Vision plans starting 1st of each month after start date
Bi-weekly pay with monthly commission bonus potential
401K
Employee stock purchase program
Tuition reimbursement
Employee discount programs
Company-provided equipment (keyboard, monitor, computer, headset)
Wellness screenings
Tobacco cessation programs
Weight management programs

Fulltime

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative t...

Location

United States , Atlanta

Salary:

20.00 - 30.00 / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high-volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions-focused
Basic math skills

Job Responsibility

Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility

Fulltime

Call Center Representative

Job Summary: Reporting to the Customer Service Supervisor, the position handles ...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Reporting to the Customer Service Supervisor
Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Business Development Representative

Edwards Auto Group in Council Bluffs, IA is looking for an enthusiastic Call Cen...

Location

United States , Council Bluffs

Salary:

19.00 USD / Hour

Edwards Auto Group

Expiration Date

Until further notice

Requirements

Previous call center experience
Excellent communication skills and high attention to detail
Professional appearance and strong work ethic
Must have at least a high school diploma/GED
Demonstrated superior customer service skills

Job Responsibility

Answering incoming phone calls and online inquiries
Logging customer details and comments in our system
Scheduling appointments and following up with any "no show" customers
Maintaining thorough, up-to-date knowledge of our products
Adhering to all company policies and procedures
Maintaining contact with customers to ensure they are happy with our service
Ensuring potential customers are aware of any promotions
Assisting with various other tasks at the dealership

What we offer

bonuses
benefits

Fulltime

Call Center Representative

Emerson Hospital

Location:
United States , Concord

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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Emerson Hospital

Location:United States , Concord

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 23, 2025

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Location:
United States , Concord

Category:
Call Center

Contract Type:
Not provided

Job Posted:
December 23, 2025