Call Center Representative Job at American Career College (Irvine)

Call Center Representative

American Career College

Location:
United States , Irvine

Category:
Call Center

Contract Type:
Not provided

Salary:

21.43 - 28.95 USD / Hour

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Job Description:

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.

Job Responsibility:

Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives
Receive and screen inbound calls for both American Career College and West Coast University
Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly
Follow scripts based on call and provide information to prospective students in response to inquiries
perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation
Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet
Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus
Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward
Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue

Requirements:

Minimum 2 years’ experience preferred
Customer Service experience
A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position
Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy
Telephone Auto Dialing System experience preferred
High School Graduate or equivalent required

What we offer:

medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance
health savings accounts
employee discounts
commuter benefits
company paid life, AD&D and LTD insurance

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

American Career College - All Job Offers

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