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American Career College Logo American Career College · Call Center

Call Center Representative

United States, Irvine 21.43 - 28.95 USD / Hour · Job Posted March 19, 2026
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Job Description

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.

Job Responsibility

  • Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives
  • Receive and screen inbound calls for both American Career College and West Coast University
  • Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly
  • Follow scripts based on call and provide information to prospective students in response to inquiries
  • perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation
  • Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet
  • Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus
  • Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward
  • Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue

Requirements

  • Minimum 2 years’ experience preferred
  • Customer Service experience
  • A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position
  • Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy
  • Telephone Auto Dialing System experience preferred
  • High School Graduate or equivalent required

What we offer

  • medical
  • dental
  • vision
  • flexible spending accounts
  • 401(k) match
  • paid time off
  • holidays
  • parental leave
  • tuition reimbursement
  • adoption assistance
  • health savings accounts
  • employee discounts
  • commuter benefits
  • company paid life, AD&D and LTD insurance
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