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Call Center Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Newark

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service.

Job Responsibility:

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
  • Resolve customer issues, complaints, and requests with accuracy and empathy
  • Provide information about products, services, billing, orders, or account status
  • Document customer interactions, transactions, and resolutions in the appropriate system
  • Escalate complex issues to supervisors or other departments when necessary
  • Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
  • Maintain up-to-date knowledge of company policies, procedures, and offerings
  • Support customers through multiple communication channels, such as phone, email, or chat, if required
  • Follow compliance, privacy, and confidentiality standards in all customer interactions

Requirements:

  • High school diploma or equivalent required
  • Previous customer service, call center, retail, or administrative experience preferred
  • Excellent verbal communication and active listening skills
  • Strong problem-solving and conflict-resolution abilities
  • Basic computer proficiency and ability to learn customer service software
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Professional attitude, reliability, and strong attendance
  • Ability to remain calm and courteous under pressure

Nice to have:

  • Experience with CRM or call center software
  • Bilingual skills are a plus
  • Strong typing and data entry abilities
  • Familiarity with call handling metrics and service standards
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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