Call Center Representative Job at Robert Half (Nashville)

Job Description

We are seeking a Call Center Representative who excels at delivering professional, high-quality customer support. In this role, you will handle inbound and/or outbound calls, answer questions, and resolve issues efficiently. The ideal candidate is a strong communicator with a positive attitude and the ability to remain calm under pressure. You will accurately document interactions while meeting call quality and performance metrics. This is a great opportunity for someone who enjoys helping others in a fast-paced, team-oriented environment.

Job Responsibility

Communicating enrollment statistics with clients, sales, and/or project management teams
Acting as the liaison between vendor and client to address payment issues or negotiate payment terms
Overcoming vendor objections by proposing alternative payment options
Professionally handling a high-volume of both inbound and outbound calls
Using multiple applications to assist customers efficiently and swiftly
Demonstrating efficient oral and written communication with customers, department personnel, and management
Adeptly cross-selling additional products and services
Transferring calls to the appropriate department or personnel
Providing customers with accurate account information in a fast-paced setting
Displaying good interpersonal skills and teamwork awareness
Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques
Completing additional tasks assigned based on business needs

Requirements

A High School Diploma or GED at the minimum
a Bachelor’s Degree will be given preference
A least 1.5+ years of experience handling a high volume of calls
A quick response time to customer issues
At least a year of previous experience in sales support or inside sales/telesales is preferred
A keen eye for detail and the ability to handle multiple assignments promptly and effectively
Analytical and general math skills, and excellent time management skills
An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
Verbal and written communication skills, as well as customer service skills

Nice to have

A Bachelor’s Degree
At least a year of previous experience in sales support or inside sales/telesales is preferred

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Call Center Representative

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