Call Center Representative, Robert Half

Robert Half

Location:
United States, Hershey

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A local company is seeking a dedicated and detail-oriented Call Center Representative to provide exceptional customer service in a fast-paced, high-volume environment. This role involves managing multiple phone lines, handling customer inquiries, resolving issues efficiently, and ensuring an outstanding customer experience. The ideal candidate is an excellent multitasker, possesses superior organizational skills, and thrives in a team-oriented setting.

Job Responsibility:

Provide prompt, professional, and courteous responses to customer inquiries via phone, email, or chat
Effectively handle multiple phone lines simultaneously while maintaining professionalism and accuracy during all customer interactions
Address customer complaints and concerns, ensuring all issues are resolved efficiently and documented appropriately
Accurately document customer interactions, inquiries, and resolutions in CRM systems
Gain and maintain a thorough understanding of products, services, and company procedures to better assist customers
Balance multiple tasks effectively, such as answering calls, providing solutions, and documenting cases without compromising service quality
Stay organized by prioritizing tasks, managing workflows, and maintaining detailed, accurate records of interactions
Meet performance goals, including call handling times, resolution rates, and customer satisfaction metrics
Work closely with team members and supervisors to improve processes and strategies to enhance customer satisfaction

Requirements:

High school diploma or equivalent required
bachelor's degree preferred
Proven experience in customer service, call center, or related roles
Ability to manage multiple phone lines while multitasking in a high-pressure environment
Exceptional verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency in computer systems, CRM platforms, and basic office software
Detail-oriented with excellent time management and prioritization skills

What we offer:

Collaborative Team: Work in a supportive environment focused on excellent customer service
Career Growth: Access training and development opportunities to advance your skills
Dynamic Setting: Thrive in a fast-paced, high-volume environment with new challenges daily
Recognition: Have your hard work valued and rewarded with opportunities for success
Impactful Work: Help customers resolve issues and improve their experience
Flexibility: Enjoy potential for flexible scheduling or remote work options, depending on the client
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Call Center Representative