Call Center Representative

• Guide new or hesitant patients toward scheduling their first appointment with professionalism
• Follow up with leads to convert inquiries into scheduled visits
• Schedule, adjust, or cancel appointments accurately
• Serve as a liaison between patients and their provider
• Communicate with internal healthcare teams to ensure seamless patient care
• Provide information regarding services, procedures, and policies
• Address patient questions, concerns, and complaints professionally
• Follow established protocols for managing patient inquiries
• Offer solutions and escalate issues when appropriate
• Verify patient information, insurance details, and eligibility
• Enter and update patient records in the EMR system
• Assist with additional administrative tasks as assigned

• MediClear credential or equivalent HIPAA compliance certification
• High School Diploma or GED
• Proven success in a high-volume customer service environment
• Strong verbal and written communication skills
• Ability to stay calm, organized, and solutions-focused
• Basic math skills

Proficiency with Microsoft Office is a plus