Call Center Representative Job at Robert Half (Baltimore)

Call Center Representative

As a Call Center Representative, you will be required to manage customer inquiri...

Location

United States , Bloomfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Call Center Representative or similar customer service role
Strong proficiency in Customer Service and Documentation processes
Demonstrated ability to conduct Training sessions and implement Procedures
Commitment to Quality assurance and keen understanding of "About Time" concept
Fluency in English Language
Experience in handling Expense Reporting and Payroll Functions
Willingness to Travel as per job requirements
Knowledge of Financial Notes and Communication Skills
Familiarity with the issuance and tracking of Purchase Orders
Proficiency in using a Monitoring Tool for work-related tasks

Job Responsibility

Accurately and efficiently process customer credit applications
Maintain detailed and up-to-date customer credit records
Handle customer inquiries and resolve issues in a timely and detail oriented manner
Utilize Microsoft Office Suite and Windows OS for various tasks
Ensure adherence to standard procedures and processes
Meet department performance metrics, including call handling and quality monitoring
Maintain regular attendance and punctuality, adhering to assigned work schedules
Work effectively in a team environment, understanding the requirements of shift work
Willingness to handle rotational shifts, including evenings, weekends, and holidays
Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Call Center Representative

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Lewisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma/GED
Customer Service
Communication
Sales
Office Functions
Microsoft Excel
Training
Procedures
Policy
Answering Inbound Calls

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Sales Call Center Representative

This role is for a talented and competitive Sales Call Center Representative who...

Location

United States , North Carolina

Salary:

15.00 - 26.93 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Entry level sales or customer service experience is a plus
Comfortable in a base + bonus salary structure
Proficient with learning new technology and communication tools
Experience working with Salesforce.com or similar CRM is preferred
Excellent listening and communications skills
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required
undergraduate degree preferred
US work authorization

Job Responsibility

Contact and qualify prospective patients
Understand patient needs and requirements and articulate Oak Street’s unique proposition
Understand Medicare Basics and insurance (or be coachable)
Schedule initial doctor’s appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned

What we offer

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

Outbound Call Center Representative

Contact members of Medicare Advantage and Medicaid health plans by phone to offe...

Location

United States , Work At Home

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment preferred
Experience with auto dialer and using scripts preferred
Persuasive with ability to rebuttal while treating members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule
Strong computer skills and ability to use multiple systems simultaneously while making calls
Verified and reliable internet service with 10MB upload/download ability
Own workspace furniture and quiet workspace

Job Responsibility

Make average of 50 outbound calls per hour using automatic dialer system
Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
Present positive, professional, and high energy approach to clients and team members
Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
Adjust, reschedule, and cancel appointments with members and providers
Monitor performance results including appointments, calls, handle time, and productivity
Report member complaints and escalations immediately to managers
Participate in peer side-by-side coaching
Follow HIPAA and security/privacy guidelines

What we offer

Medical, Dental and Vision plans starting 1st of each month after start date
Bi-weekly pay with monthly commission bonus potential
401K
Employee stock purchase program
Tuition reimbursement
Employee discount programs
Company-provided equipment (keyboard, monitor, computer, headset)
Wellness screenings
Tobacco cessation programs
Weight management programs

Fulltime

Call Center Representative

Reporting to the Customer Service Supervisor, the position handles all inquiries...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Business Development Representative

Edwards Auto Group in Council Bluffs, IA is looking for an enthusiastic Call Cen...

Location

United States , Council Bluffs

Salary:

19.00 USD / Hour

Edwards Auto Group

Expiration Date

Until further notice

Requirements

Previous call center experience
Excellent communication skills and high attention to detail
Professional appearance and strong work ethic
Must have at least a high school diploma/GED
Demonstrated superior customer service skills

Job Responsibility

Answering incoming phone calls and online inquiries
Logging customer details and comments in our system
Scheduling appointments and following up with any "no show" customers
Maintaining thorough, up-to-date knowledge of our products
Adhering to all company policies and procedures
Maintaining contact with customers to ensure they are happy with our service
Ensuring potential customers are aware of any promotions
Assisting with various other tasks at the dealership

What we offer

bonuses
benefits

Fulltime

Healthcare Customer Service Representative

We are offering a long-term contract employment opportunity for an experienced H...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must have Medicaid call center experience within the last 2 years
Prior experience in call center customer service
Strong customer service skills
Expertise in data entry
Ability to handle email correspondence effectively
Proficiency in managing both inbound and outbound calls
Proficiency in Microsoft Excel
Proficiency in Microsoft Word
Experience in order entry
Ability to schedule appointments efficiently

Job Responsibility

Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations
Accurately documenting all patient interactions and information
Providing exceptional customer service at all times
Efficiently handling data entry tasks and order entry operations
Corresponding with patients via email as needed
Scheduling appointments for patients
Managing both inbound and outbound calls to resolve patient issues
Utilizing Microsoft Excel and Word for various administrative tasks
Navigating through health care audits, specifically those related to Medicare and Medicaid
Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Call Center Representative

Robert Half

Location:
United States , Baltimore

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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Robert Half

Location:United States , Baltimore

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

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Location:
United States , Baltimore

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Contract Type:
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Job Posted:
March 26, 2026