CrawlJobs Logo
Robert Half Logo Robert Half · Call Center

Call Center Representative

United States, Newark · Job Posted May 20, 2026
Apply Position
Job Link Share

Job Description

We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service.

Job Responsibility

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed
  • Resolve customer issues, complaints, and requests with accuracy and empathy
  • Provide information about products, services, billing, orders, or account status
  • Document customer interactions, transactions, and resolutions in the appropriate system
  • Escalate complex issues to supervisors or other departments when necessary
  • Meet performance goals related to call quality, productivity, attendance, and customer satisfaction
  • Maintain up-to-date knowledge of company policies, procedures, and offerings
  • Support customers through multiple communication channels, such as phone, email, or chat, if required
  • Follow compliance, privacy, and confidentiality standards in all customer interactions

Requirements

  • High school diploma or equivalent required
  • Previous customer service, call center, retail, or administrative experience preferred
  • Excellent verbal communication and active listening skills
  • Strong problem-solving and conflict-resolution abilities
  • Basic computer proficiency and ability to learn customer service software
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Professional attitude, reliability, and strong attendance
  • Ability to remain calm and courteous under pressure

Nice to have

  • Experience with CRM or call center software
  • Bilingual skills are a plus
  • Strong typing and data entry abilities
  • Familiarity with call handling metrics and service standards

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Call Center Representative

8 matching positions

Outbound Call Center Representative

Contact members of Medicare Advantage and Medicaid health plans by phone to offe...
Location
Location
United States , Work At Home
Salary
Salary:
15.00 - 24.23 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent preferred
  • 1+ year call center experience OR 2+ years general work experience required
  • Previous outbound call center or high volume experience working in a metrics driven environment preferred
  • Experience with auto dialer and using scripts preferred
  • Persuasive with ability to rebuttal while treating members with professional courtesy
  • Good communication skills, friendly and conversational
  • Ability to adhere to a fixed daily schedule
  • Strong computer skills and ability to use multiple systems simultaneously while making calls
  • Verified and reliable internet service with 10MB upload/download ability
  • Own workspace furniture and quiet workspace
Job Responsibility
Job Responsibility
  • Make average of 50 outbound calls per hour using automatic dialer system
  • Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
  • Present positive, professional, and high energy approach to clients and team members
  • Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
  • Adjust, reschedule, and cancel appointments with members and providers
  • Monitor performance results including appointments, calls, handle time, and productivity
  • Report member complaints and escalations immediately to managers
  • Participate in peer side-by-side coaching
  • Follow HIPAA and security/privacy guidelines
What we offer
What we offer
  • Medical, Dental and Vision plans starting 1st of each month after start date
  • Bi-weekly pay with monthly commission bonus potential
  • 401K
  • Employee stock purchase program
  • Tuition reimbursement
  • Employee discount programs
  • Company-provided equipment (keyboard, monitor, computer, headset)
  • Wellness screenings
  • Tobacco cessation programs
  • Weight management programs
  • Fulltime
Read More
Arrow Right

Call Center Representative

Reporting to the Customer Service Supervisor, the position handles all inquiries...
Location
Location
United States , Concord
Salary
Salary:
18.00 - 22.00 USD / Hour
emersonhealth.org Logo
Emerson Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma
  • college degree preferred
  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
  • Working knowledge of the Meditech system
  • Excellent communication and correspondence skills
  • Excellent customer service skills
  • Ability to read, write, and communicate in English
  • Strong computer skills
  • Ability to maintain confidential information
  • Assist with patient meal selection
Job Responsibility
Job Responsibility
  • Handles all inquiries from patients and must be responded to in a courteous and timely manner
  • Responsible to work with patients on various diets and assist them in a nutritious meal selection
  • Parttime
Read More
Arrow Right

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...
Location
Location
United States , Liberty
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
  • Excellent typing, grammar and spelling skills
  • Ability to coordinate activities or tasks of people and groups
  • Strong computer skills
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
  • Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
  • Locates appropriate physicians/services for callers and facilitates the connection of the two
  • Operates overhead paging system and pages physicians as needed
  • Serves as the answering service for hospital departments and physician practices
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
  • Provides rapid and professional response to all internal and external callers
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
  • Fulltime
Read More
Arrow Right

Business Development Representative

Edwards Auto Group in Council Bluffs, IA is looking for an enthusiastic Call Cen...
Location
Location
United States , Council Bluffs
Salary
Salary:
19.00 USD / Hour
edwardsautogroup.com Logo
Edwards Auto Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous call center experience
  • Excellent communication skills and high attention to detail
  • Professional appearance and strong work ethic
  • Must have at least a high school diploma/GED
  • Demonstrated superior customer service skills
Job Responsibility
Job Responsibility
  • Answering incoming phone calls and online inquiries
  • Logging customer details and comments in our system
  • Scheduling appointments and following up with any "no show" customers
  • Maintaining thorough, up-to-date knowledge of our products
  • Adhering to all company policies and procedures
  • Maintaining contact with customers to ensure they are happy with our service
  • Ensuring potential customers are aware of any promotions
  • Assisting with various other tasks at the dealership
What we offer
What we offer
  • bonuses
  • benefits
  • Fulltime
Read More
Arrow Right

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...
Location
Location
United States , Olathe
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
  • Excellent typing, grammar and spelling skills
  • Ability to coordinate activities or tasks of people and groups
  • Strong computer skills
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
  • Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
  • performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
  • manages team members time off requests and overtime requirements
  • Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
  • Attend all quarterly Call Center operational, computer and customer service training sessions
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service or call center environments is essential
  • proficiency in answering inbound calls and managing administrative tasks simultaneously
  • strong data entry skills with a focus on accuracy and attention to detail
  • ability to communicate effectively in both English and Spanish is highly desired
  • demonstrated ability to multitask and prioritize in a fast-paced setting
  • familiarity with Cisco Finesse or similar call management systems is a plus
  • knowledge of workers’ compensation processes and related administrative requirements
  • exceptional problem-solving skills and the ability to work collaboratively with internal teams
Job Responsibility
Job Responsibility
  • Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries
  • utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems
  • manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary
  • collaborate with supervisors and internal departments to address complex issues and ensure seamless communication
  • handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams
  • follow established guidelines and instructions while applying sound judgment and experience to resolve customer concerns
  • proactively take initiative to improve processes and maintain attention to detail in all tasks
  • provide top-notch customer service to ensure satisfaction and build trust with clients
  • support workers’ compensation inquiries and address specific customer needs efficiently
What we offer
What we offer
  • Medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join a growing...
Location
Location
United States , North Little Rock
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a customer service or call center environment
  • Strong ability to manage a high volume of inbound calls while maintaining professionalism
  • Excellent verbal and written communication skills
  • Proficient in handling customer accounts and ensuring satisfaction
  • Familiarity with providing information related to inventory, shipping, and scheduling
  • Capable of managing multiple tasks and prioritizing effectively in a fast-paced setting
  • Detail-oriented with strong organizational and record-keeping skills
  • Demonstrated ability to work collaboratively and adapt to changing customer needs
Job Responsibility
Job Responsibility
  • Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively
  • Provide detailed information about products, inventory availability, and shipping schedules
  • Assist customers with scheduling requests and ensure smooth coordination with relevant teams
  • Maintain accurate records of customer interactions and transactions in the system
  • Collaborate with other departments to address customer concerns and provide timely solutions
  • Deliver exceptional service to enhance customer satisfaction and build positive relationships
  • Identify and escalate complex issues to the appropriate personnel for resolution
  • Stay updated on company products and policies to provide accurate and reliable information
  • Ensure adherence to established guidelines and procedures during customer interactions
  • Continuously strive to improve processes and contribute to team efficiency
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are seeking dependable and professional Customer Service Representatives to j...
Location
Location
United States , Houston (West)
Salary
Salary:
15.00 USD / Hour
chasesource.com Logo
ChaseSource
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED required
  • Previous call center, collections, or customer service experience preferred
  • Bilingual skills (English/Spanish) a plus but not required
Job Responsibility
Job Responsibility
  • Answer inbound calls and place outbound calls to assist customers with their accounts
  • Provide accurate information regarding balances, due dates, and payment options
  • Process payments over the phone and provide confirmation to customers
  • Document all customer interactions clearly and accurately in the system
  • Follow up with customers for additional information or clarification as needed
  • Handle escalated issues professionally and in accordance with company policies
  • Meet individual and team performance goals, including call handling and quality metrics
  • Maintain confidentiality and adhere to all compliance and privacy regulations
  • Fulltime
Read More
Arrow Right