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Call Center Representative

bhsg.com Logo

Beacon Hill

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Location:
United States , Washington

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

19.00 - 20.00 USD / Hour
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Job Description:

Our client, a national association, is seeking a Customer Service Representative (evening shift) to join their team on a temporary basis in Washington, D.C.

Job Responsibility:

  • Respond to requests for information about home and community-based services for older adults, individuals with disabilities, and caregivers via phone, email, chat, text, and voicemail
  • Assess caller needs and provide accurate referrals to approved agencies, programs, and community resources
  • Transfer or escalate callers requiring a higher level of support
  • Follow established call center protocols, performance standards, and quality guidelines
  • Document all interactions and complete required reporting in CRM systems
  • Support a high-volume, fast-paced call center environment

Requirements:

  • Relevant experience in human services is required
  • Minimum 2 years of college
  • Comfortable working in a high-volume, fast-paced environment
  • Strong oral and written communication skills
  • Excellent interpersonal and decision-making skills
  • Proficient with Microsoft Office and CRM systems

Nice to have:

Bilingual English/Spanish preferred

What we offer:

Metro accessible

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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