Call Center Representative

• Handle inbound and outbound calls in a professional and courteous manner
• Address customer inquiries, resolve issues, and provide accurate information about products and services
• Document all customer interactions and maintain accurate records in internal systems
• Collaborate with team members and other departments to ensure efficient resolution of customer concerns
• Meet or exceed established performance metrics, including call handle time and customer satisfaction scores
• Remain up-to-date on company policies, procedures, and product knowledge

• High school diploma or equivalent
• 1+ years of experience in a call center or customer service role preferred
• Excellent communication and active listening skills
• Strong problem-solving abilities and attention to detail
• Proficiency with computers and the ability to navigate multiple systems simultaneously
• Ability to remain calm and professional in high-pressure situations

College coursework is a plus

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in company 401(k) plan
• Access to top jobs, competitive compensation and benefits
• Free online training