Call Center Representative

• Customer service provided on phone, emails and / or chats
• Excellent customer care and focus
• ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Utilize knowledge of tax types collected
• Utilize knowledge of municipalities and school districts for which the client collects taxes
• Ability to modify address changes and create new accounts in client’s applications
• Process credit card payments and / or ACH payments
• Ability to sufficiently memo the client’s applications
• Expand job knowledge and develop expertise to progress forward in job development
• Demonstrated ability to listen and retain knowledge
• Ability to accurately and attentively complete detailed tasks
• Keep up to date regarding changes in daily responsibilities or job processes

• High school graduate or have an equivalency certificate (GED)
• Previous experience in a call center preferred
• Bilingual with Spanish is a plus
• Able to think fast, find answers, and respond quickly to caller issues, all with a polite and professional voice and manner
• Basic computer skills and experience with tracking and recording call information as well as updating profiles / accounts
• Excellent time management and prioritization skills
• Excellent at communicating over the phone and handling phone systems
• Strive to meet and go above personal and team targets and goals
• Aim for customer resolution
• Moderate level research

Bilingual with Spanish is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan