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Call Center Representative

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Disney

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Location:
United States , Orlando ▼

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

19.00 USD / Hour
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Job Description:

Do you have a passion for sharing excellent Guest Service? Join the Guest Services Call Center Team as a Full Time Call Center Representative! Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

Job Responsibility:

  • Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
  • Demonstrate curiosity & interest in Disney Products
  • Navigate between multiple computer applications
  • Answer emergency calls and respond appropriately
  • Meet required departmental metric expectations and efficiency goals
  • Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
  • Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
  • Complete all required Company training and compliance courses as assigned
  • Meet Walt Disney World transfer Guidelines

Requirements:

  • Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
  • Capacity to handle conflict resolution and make decisions quickly
  • Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
  • Maintain confidentiality with critical information
  • Written and verbal communications skills
  • Three weeks of Full availability during Training
  • Flexible with work schedule, including weekends holidays and overnight shifts

Nice to have:

  • Experience in a customer service or contact center environment
  • Knowledge of Walt Disney World products and services
  • Understanding of Disney Cast Life and My Disney Experience
  • Bilingual
What we offer:
  • health and savings benefits
  • educational opportunities
  • special extras that only Disney can provide

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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