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MMC Group LP Logo MMC Group LP · Call Center

Call Center Representative - Bilingual

United States 17.00 - 18.00 USD / Hour · Job Posted May 05, 2026
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Job Description

Bilingual Customer Service Representative - Remote Seeking Fluency in English + 1 of the following languages: Spanish; Russian; Mandarin; Cantonese; Hindi; Urdu; Bengali; Creole; Korean Medicaid Enrollment Services | Temp-to-Perm | Work from Home We are actively hiring Bilingual Customer Service Representatives to support Medicaid enrollment and managed care services in a high-volume healthcare contact call center environment. This fully remote opportunity is ideal for professionals with strong call center experience, excellent customer service skills, and fluency in both English and a designated secondary language. Candidates must be comfortable working in a structured, fast-paced environment while assisting individuals with healthcare enrollment, plan selection, account support, and general program education. This is a great opportunity for dependable, customer-focused professionals seeking long-term growth with a stable remote position.

Job Responsibility

  • Handle high-volume inbound customer service calls related to Medicaid enrollment services
  • Answering questions regarding healthcare plans and managed care options
  • Assist individuals with enrollment and disenrollment processes
  • Help customers select appropriate healthcare plans based on their needs
  • Provide accurate program information and education regarding benefits and services
  • Process and review enrollment forms for completeness and accuracy
  • Mail requested forms and information to clients
  • Escalate concerns and service issues to leadership when needed
  • Maintain accurate documentation of all customer interactions
  • Support quality service standards and daily performance goals
  • Stay current on program policies, procedures, and updates
  • Perform additional duties as assigned

Requirements

  • Minimum 1-2 years of call center experience required
  • Prior customer service experience required
  • High-volume phone support experience strongly preferred
  • Experience working directly with the public required
  • Healthcare, Medicaid, managed care, or human services experience strongly preferred
  • High School Diploma or GED required
  • Strong verbal and written communication skills
  • Excellent attendance and reliability
  • Strong customer service and problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • Strong computer skills and typing proficiency
  • Ability to learn new systems and processes quickly
  • Professional and courteous communication style
  • Ability to remain calm and effective in challenging customer situations
  • Strong attention to detail and documentation accuracy
  • Candidates must be able to read, write, and speak both English and their designated bilingual language fluently
  • U.S. Citizenship Required
  • Minimum 35 WPM typing test
  • Basic computer skills assessment (minimum 70%)

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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