Call Center Referrals Coordinator Job at Baptist Health (Florida) (Jacksonville)

Support Coordinator

The Support Coordinator is responsible for assisting the care//case managers wit...

Location

United States

Salary:

40200.00 - 54570.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High School diploma or GED from an accredited institution
Prior experience in a customer service environment
Working experience in a fast-paced environment

Job Responsibility

Provides excellent quality customer service to our members and//or providers relating to authorization updates, questions//issues such as coordinating care, DME outreach, scheduling appointments, and screen assessments to identify risk factors which need closer intervention
Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans
Manage requests from members, providers, call centers and care management teams regarding initial authorizations, authorization updates and//or corrections
Complete member and provider notification calls
Escalates calls to appropriate departments which may include but is not limited to inbound//outbound calls on behalf of Care Managers
Manages a large volume of tasks and caseloads from multiple queues
Meets//Exceeds all performance, quality and productivity measures
Builds sustainable relationships of trust through open and interactive communication with internal and external customers
Documents accurate member information in compliance with our internal procedures
Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Pgm coordinator

Location

India , Pune

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Identifying potential workshop of PGMs area wise and utilizing them for our business and future references
Ensuring timely Enrollments of New PGMs in DMS with relevant Lat / Long Details
Conduct regular PGM Meet trainings (as per schedule) to improve product recommendation & sales referrals
Ensuring Timely Schemes/ benefits are conveyed to PGMs which are converted through referrals
Ensuring updating of Various team sheet like (Claim Status, Meet Status, Enrollment data etc.)
Coordinating with call center team for PGM NPS calling and getting the Monthly report
Converting Parts Offtake through PGMs and preparing dashboard for sharing it with HO team
Train and Develop Key PGMs to do Free Service with a proper tie up with dealership

Job Responsibility

Identifying potential workshop of PGMs area wise and utilizing them for our business and future references
Ensuring timely Enrollments of New PGMs in DMS with relevant Lat / Long Details
Conduct regular PGM Meet trainings (as per schedule) to improve product recommendation & sales referrals
Ensuring Timely Schemes/ benefits are conveyed to PGMs which are converted through referrals
Ensuring updating of Various team sheet like (Claim Status, Meet Status, Enrollment data etc.)
Coordinating with call center team for PGM NPS calling and getting the Monthly report
Converting Parts Offtake through PGMs and preparing dashboard for sharing it with HO team
Train and Develop Key PGMs to do Free Service with a proper tie up with dealership

Referral coordinator

Patient Access Services interacts with staff, patients, internal departments, ph...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 1 year Medical Office Experience
Certified Healthcare Access Associate (CHAA) Preferred
Skills required: multi-tasking
highly organized
detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment

Job Responsibility

Providing referral assistance to physicians, patients, and insurance companies
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier
Meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour

What we offer

Up to $1,000 Sign-On Bonus

Fulltime

Call Center Agent

Robert Half is seeking Call Center Agents with a healthcare background to suppor...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent
2 Years experience in Call Center, Receptions taking incoming calls and assisting with customer assistance
1 year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
Type 40 words per minute
Excellent customer service skills
Knowledge of medical terminology

Job Responsibility

Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients
Facilitates communication between the patient and the physician or clinic
Accurately documents and routes calls to the proper department
Identifies urgent customer needs or operational issues, and escalates appropriately
Works with care teams, patients, and outside facilities to obtain necessary information required for care
Obtains and updates insurance information
Meets all regulatory and compliance standards and exceeds quality assurance standards
Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan
free online training

Call Center

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent Experience
2 Years experience in Call Center, Receptions taking incoming calls and assisting with customer assistance
1 year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
Type 40 words per minute
Excellent customer service skills
Knowledge of medical terminology
Demonstrated knowledge of proper English grammar in speaking and writing
Effectively listen to resolve patient's/customers inquiries
Maintain respect and composure in stressful situations
Navigate complex software tools and accurately input data

Job Responsibility

Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients
Facilitates communication between the patient and the physician or clinic
Delivers expert knowledge regarding clinic-specific processes
Accurately documents and routes calls to the proper department
Identifies urgent customer needs or operational issues, and escalates appropriately
Works with care teams, patients, and outside facilities to obtain necessary information required for care
Communicates with the care team and support staff on various patient issues
Obtains and updates insurance information
Meets all regulatory and compliance standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Referral coordinator

Baptist is currently hiring for a Part-Time Days Referrals Coordinator to join o...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High school diploma (or higher) Required
Skills required: multi-tasking
highly organized
detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment
Must meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour

Job Responsibility

Providing referral assistance to physicians, patients, and insurance companies
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier
Interacts with staff, patients, internal departments, physician practices and insurance companies to obtain maximum reimbursement through established authorization for advanced imaging procedures and order entry
Responsible for insurance eligibility and obtaining advanced imaging authorizations for BPC, BPE, Baptist Specialty Offices and Imaging

What we offer

Up to $1,000 Sign-On Bonus

Parttime

Referral and Scheduling Coordinator

The Referral and Scheduling Coordinator schedules and pre-registers patients for...

Location

United States , Jupiter

Salary:

39000.00 - 49400.00 USD / Year

Humana

Expiration Date

Until further notice

Requirements

2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
Proficient with medical terminology
Experience with Electronic Medical Records
Excellent professional communication abilities, at all levels within the organization and with patients, at all times

Job Responsibility

Obtain authorization for referrals
Answer referral related calls
Communicate with specialists, Center Administrators, referral associates, providers and internal departments
Electronically fax documents

What we offer

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Fulltime

Referral Coordinator

The Referral and Scheduling Coordinator schedules and pre-registers patients for...

Location

United States , Belle Glade

Salary:

39000.00 - 49400.00 USD / Year

Humana

Expiration Date

Until further notice

Requirements

2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
Proficient with medical terminology
Experience with Electronic Medical Records
Excellent professional communication abilities, at all levels within the organization and with patients, at all times

Job Responsibility

Obtain authorization for referrals
Answer referral related calls
Communicate with specialists, Center Administrators, referral associates, providers and internal departments
Electronically fax documents

What we offer

medical, dental and vision benefits
401k
tuition reimbursement
vacation
paid holidays
work-life balance
growth
positive and fun culture
short-term and long-term disability
life insurance

Fulltime

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Call Center Referrals Coordinator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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