Call Center Referrals Coordinator Job at Baptist Health (Florida) (Jacksonville)

Support Coordinator

The Support Coordinator is responsible for assisting the care//case managers wit...

Location

United States

Salary:

40200.00 - 54570.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High School diploma or GED from an accredited institution
Prior experience in a customer service environment
Working experience in a fast-paced environment

Job Responsibility

Provides excellent quality customer service to our members and//or providers relating to authorization updates, questions//issues such as coordinating care, DME outreach, scheduling appointments, and screen assessments to identify risk factors which need closer intervention
Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans
Manage requests from members, providers, call centers and care management teams regarding initial authorizations, authorization updates and//or corrections
Complete member and provider notification calls
Escalates calls to appropriate departments which may include but is not limited to inbound//outbound calls on behalf of Care Managers
Manages a large volume of tasks and caseloads from multiple queues
Meets//Exceeds all performance, quality and productivity measures
Builds sustainable relationships of trust through open and interactive communication with internal and external customers
Documents accurate member information in compliance with our internal procedures
Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Referral coordinator

Patient Access Services interacts with staff, patients, internal departments, ph...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 1 year Medical Office Experience
Certified Healthcare Access Associate (CHAA) Preferred
Skills required: multi-tasking
highly organized
detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment

Job Responsibility

Providing referral assistance to physicians, patients, and insurance companies
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier
Meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour

What we offer

Up to $1,000 Sign-On Bonus

Fulltime

New

Physician Relations Territory Manager

The Physician Relations Territory Manager leads the health system strategy and r...

Location

United States , Shawnee Mission

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Bachelors Degree in Marketing, Nursing or a related field of study from an accredited College or University
3 or more years of professional experience in healthcare working with healthcare providers or relevant sales and marketing experience
OR 3 or more years of clinical nursing experience
Excellent Driving Record
Excellent computer, written and verbal communication skills
Proficient in MS Office, including Excel and Outlook
Comfortable working with new technologies as they emerge
Ability to interact effectively with diverse provider groups
Strong communication, interpersonal, collaborative and analytical skills with a customer focus
Must be able to foster and maintain sound working relationships

Job Responsibility

Interpret current physician referral patterns utilizing existing reporting tools, dashboards and market intelligence to determine priority areas for growing referrals to the hospital
Executes routine analysis of competitive landscape and changes in area healthcare services to strategically position hospital services to referring physicians
Provides insight to key executives related to emerging business opportunities
Works to pull through and support new hospital initiatives and partnership opportunities when needed
Ability to communicate to stakeholders regional healthcare services' volume, utilization, market data and physician referral patterns
Strategically identifies and leads initiatives to build volume and favorable provider perceptions among internal and external referral sources
Differentiate TUKHS from other area hospital systems as a tertiary referral center by providing education on sub-specialty services only available at an academic medical center
Develops mutually beneficial relationships through face-to-face visits with physicians, schedulers, practice managers and medical staff from referring physician offices and community hospitals
The liaison will ensure understanding of hospital services and work to uncover and minimize referral obstacles
Coordinate meetings between internal physicians and external physician groups to improve communications, build relationships and grow referrals to new or existing physicians and/or resolve customer service issues

Fulltime

Referral Coordinator

Baptist is currently hiring for a Full-Time Days Referrals Coordinator to join o...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 1 year Medical Office Experience
Certified Healthcare Access Associate (CHAA) Preferred
Skills required: multi-tasking
highly organized
detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment
Must meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour

Job Responsibility

Providing referral assistance to physicians, patients, and insurance companies
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier
Interacts with staff, patients, internal departments, physician practices and insurance companies to obtain maximum reimbursement through established authorization for advanced imaging procedures and order entry
Responsible for insurance eligibility and obtaining advanced imaging authorizations for BPC, BPE, Baptist Specialty Offices and Imaging

What we offer

Up to $1,000 Sign-On Bonus

Fulltime

New

PGM Coordinator

Location

India , Ahmedabad

Salary:

Not provided

Randstad

Expiration Date

March 21, 2026

Requirements

6 years experience

Job Responsibility

Identifying potential workshops of PGMs area wise and utilizing them for our business and future references
Ensuring timely Enrollments of New PGMs in DMS with relevant Lat / Long Details
Conduct regular PGM Meet training (as per schedule) to improve product recommendation & sales referrals
Ensuring Timely Schemes/ benefits are conveyed to PGMs which are converted through referrals
Ensuring updating of Various team sheets like (Claim Status, Meet Status, Enrollment data etc.)
Coordinating with the call center team for PGM NPS calling and getting the Monthly report
Converting Parts Offtake through PGMs and preparing a dashboard for sharing it with the HO team
Train and Develop Key PGMs to do Free Service with a proper tie up with dealership

New

Pact Representative I

Uses facility/provider information and established policies and procedures to se...

Location

United States , Kannapolis

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area
Knowledge of customer service and ability to work with a variety of patients and patient situations
Ability to follow workflows while operating in a structured environment
Basic knowledge of medical terminology is helpful but not required
Basic understanding of computers and desktop software packages
Ability to work in a fast-paced environment, handling a variety of customer/patient needs
Basic multitasking and problem-solving skills, as well as organization and prioritization skills
Ability to use/manage a multiple-line telephone system
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail

Job Responsibility

Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site
Uses resources and critical thinking skills to assist inbound callers
Makes outbound calls when required or when follow up is deemed necessary
Has the ability to recognize complex problems and questions and escalates for resolution when needed
Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules
Obtains demographic and insurance information and verifies insurance coverage
Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements
Completes all essential forms, obtains necessary information, such as patient demographic and insurance information
Verifies and updates the medical record with patient information

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Pact representative i

Location

United States , Rome

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area
Knowledge of customer service and ability to work with a variety of patients and patient situations
Ability to follow workflows while operating in a structured environment
Basic knowledge of medical terminology is helpful but not required
Basic understanding of computers and desktop software packages
Ability to work in a fast-paced environment, handling a variety of customer/patient needs
Basic multitasking and problem-solving skills, as well as organization and prioritization skills
Ability to use/manage a multiple-line telephone system
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail

Job Responsibility

Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site
Uses resources and critical thinking skills to assist inbound callers
Makes outbound calls when required or when follow up is deemed necessary
Has the ability to recognize complex problems and questions and escalates for resolution when needed
Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules
Obtains demographic and insurance information and verifies insurance coverage
Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements
Completes all essential forms, obtains necessary information, such as patient demographic and insurance information
Verifies and updates the medical record with patient information

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Licensed Practical Nurse

We are looking to add a Licensed Practical Nurse at Baptist Primary Care Regency...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

Vocational School
Cardiopulmonary Resuscitation Certification (CPR) Required
Licensed Practical Nurse Required
Pediatric experience preferred
Ability to deliver safe, evidence-based informed care, both over the phone and in person
Ability to apply pediatric telephone triage protocols
Proficiency with primary care guidelines for patients across the lifespan

Job Responsibility

Scheduling care and treatment
Diagnostic tests
Processing prescriptions
Referrals
Beginning IV Therapy
Administering medicines
Providing patient information
Provide nursing assistance to physicians
Maintain medical documentation
Support clinical and call center operations

What we offer

Up to a $1,000 Sign on Bonus Available

Fulltime

Call Center Referrals Coordinator

Baptist Health (Florida)

Location:
United States , Jacksonville

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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