Call Center Office Specialist Job at Baptist Health (Florida) (Jacksonville)

Call Center Office Specialist

Baptist Health is looking for an experienced Office Specialist for the Baptist C...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
One-Two Years Front Desk Experience Preferred
Experience Working in a Medical Office Preferred

Job Responsibility

Patient registration
Scanning documents
Posting charges and payments
Telephone protocols
Serve as a liaison between customers and practice
Manage inbound and outbound calls
Schedule appointments
Prepare patient charts prior to appointments
Submit and obtain external medical records
Coordinate with third party vendors for medical record requests

What we offer

Eligible for up to a $1,000 Sign-On-Bonus if hired

Fulltime

Call Center Office Specialist, Cardiology, Cardiac Access Center

Baptist Health is hiring an experienced Office Specialist for the Baptist Cardio...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

One-Two Years Front Desk Experience Preferred
Experience Working in a Medical Office Preferred
High School Diploma or GED Equivalent Required

Job Responsibility

Telephone protocols
Serve as a liaison between our customers and our practice
Manage a large amount of inbound and outbound calls in a timely manner
Schedule appointments as needed
Prepare patient charts prior to appointments
Submit and obtain external medical records
Coordinate with third party vendors to complete medical record requests
Follow call scripts for handling different scenarios
Identify customer needs and provide solutions
Data entry tasks

What we offer

Eligible for up to a $1,000 Sign-On-Bonus if hired

Fulltime

Call Center Specialist

Location

United States , Holyoke

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous call center, customer service, or high-volume phone support experience preferred
Strong verbal and written communication skills
Excellent problem-solving and listening skills
Comfortable navigating multiple systems and entering detailed information accurately
Strong attention to detail and organizational skills
Ability to work independently and in a fast-paced environment
Proficiency with Microsoft Office and customer service software is a plus

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information regarding products, services, accounts, or processes
Resolve customer concerns and escalate more complex issues as needed
Document customer interactions, updates, and outcomes in internal systems
Maintain a high level of professionalism and empathy in all communications
Meet performance metrics related to call volume, response time, and service quality
Collaborate with internal departments to support customer needs and resolve issues efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training

Fulltime

New

Call Center Specialist

We are seeking a detailed oriented, customer-focused Call Center Specialist to j...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1+ years of call center, customer service, or related experience preferred
Strong verbal communication and active listening skills
Ability to type and navigate computer systems efficiently while speaking with customers
Proficiency with Microsoft Office and customer service software is a plus
Strong problem-solving skills and attention to detail
Ability to work on-site in Newark, Delaware

Job Responsibility

Answer inbound calls and place outbound calls in a timely manner
Assist customers with inquiries related to products, services, accounts, orders, or general support
Resolve customer issues and escalate more complex concerns to the appropriate department when needed
Accurately document customer interactions, updates, and resolutions in the system
Maintain a high level of customer service and professionalism during all interactions
Meet performance goals related to call quality, response time, and productivity
Follow company procedures, scripts, and compliance guidelines when handling customer communications
Support team members and contribute to a collaborative call center environment

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or an equivalent combination of education and training
At least 4 to 6 years of directly related experience in call center, dispatch, customer service, or facilities support operations
Strong verbal and written communication skills with the ability to remain calm and attentive during high-pressure situations
Ability to prioritize tasks independently, manage multiple requests at once, and respond effectively to changing conditions
Experience documenting incidents, service requests, and operational notes accurately within a computer-based system
Proficiency with Microsoft Word, Excel, and other common office or dispatch-related applications
Strong problem-solving skills and the ability to coordinate with multiple departments to resolve issues efficiently
Ability to interpret procedures, policies, and operational guidelines while maintaining attention to detail

Job Responsibility

Monitor incoming radio and call activity to identify urgent situations and coordinate the appropriate response teams when safety concerns arise
Gather essential details from callers, including location, issue type, and severity, to support timely and accurate dispatch decisions
Record service requests, incident details, and ongoing updates in the designated asset and work order management system
Decide whether facilities, security, or other internal groups should respond based on the nature of each request
Maintain complete shift logs and work order records to ensure accurate tracking of activity and follow-up actions
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Provide detailed shift handovers so incoming staff are informed of unresolved issues, active incidents, and priority tasks
Review daily workflows to confirm that both urgent and routine requests are handled professionally and within expected timeframes
Communicate closely with supervisors, dispatch personnel, facilities staff, and security teams to support coordinated operations

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a call center or customer service environment
Background in handling high-volume outbound calling activities
Working knowledge of inbound call support and general customer service practices
Proficiency with Microsoft Office Suite and customer service software
Basic office and administrative skills, including accurate data entry and record maintenance
Familiarity with Ethernet-connected office systems and standard workplace technology
Strong verbal communication skills and the ability to manage conversations professionally and efficiently

Job Responsibility

Place a high volume of outbound calls to individuals participating in the life insurance settlement program
Provide clear, courteous, and attentive assistance while addressing customer questions and concerns
Document call activity, outcomes, and follow-up details accurately within customer service systems
Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications
Coordinate next steps with internal team members to ensure timely handling of customer needs
Maintain consistent productivity and quality standards in a structured onsite call center setting
Handle inbound inquiries as needed and deliver a positive customer experience across each interaction

What we offer

medical
vision
dental
life insurance
disability insurance
company 401(k) plan

Fulltime

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