Call Center Office Specialist Job at Baptist Health (Florida) (Jacksonville)

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Specialist, LER Emergency Response Center

The Specialist, LER Emergency Response Center provides 24 x 7 phone support to L...

Location

United States , Allentown

Salary:

Not provided

T-Mobile

Expiration Date

Until further notice

Requirements

Experience in a call center environment, or comparable customer service experience or PSAP (public safety answering point) queue experience
Prior experience with Law Enforcement Agencies (LEA) or Public Safety Answering Point (PSAP) preferred
Microsoft Office
Organization, attention to detail, Confidentiality, Strong Communication
At least 18 years of age
Legally authorized to work in the United States
U.S. citizenship

Job Responsibility

Answers telephone calls that come into a call center-like queue from external sources as well as escalated calls occasionally
Determines priority relative to emergency issues
Ability to receive, process, and respond to written exigent requests in a timely manner
Utilize resource documentation for reference to deliver a consistent response
Ability to work evenings, weekends, Holidays, overtime, or varied shifts as assigned
This position requires reliable, predictable, and consistent attendance
Meet established department productivity and quality standards
Complete training requirements to stay current on existing policy and procedures, to grow skills, and to maintain proficiency on company values and organizational requirements
May travel to represent T-Mobile in court as a custodian of record on rare occasions
Also responsible for other Duties/Projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...

Location

Greece , Paianias

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Education or related fields
1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
Proficiency in MS Office
Experience in reporting
Certifications in training or quality management are a plus
Familiarity with CRM systems and evaluation tools
Strong understanding of training methodologies and quality assurance processes
Excellent presentation and communication skills
Detail-oriented with strong organizational and multitasking abilities
Strong interpersonal skills and the ability to work collaboratively with various teams

Job Responsibility

Performing quality assurance processes to monitor and evaluate employee performance
Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
Giving constructive feedback to employees derived from quality assessments and observations
Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
Generating reports to communicate training and quality metrics to the team’s management
Implementing improvements and adjustments based on feedback and evaluation outcomes
Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Inside Sales Specialist

The Call Center Sales Representative is responsible for inbound and outbound com...

Location

United States , Aurora

Salary:

18.00 - 20.00 USD / Hour

Rittenhouse Village At Michigan City

Expiration Date

Until further notice

Requirements

High School Graduate / GED Equivalent – Associates Degree Preferred
Strong proficiency with MS Office Word, Outlook, Excel – required
One (1) year sales experience contact center environment
Familiar with CRM systems and best practices
Must have a dedicated, private home office
Ability to communicate effectively in writing and verbally
Strong phone and verbal communication skills along with active listening skills
Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet
Ability to use customer relationship management software

Job Responsibility

Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads
Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
Follow sales processes and sales talking points to customize conversations with prospects
Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Call Center Specialist

We are looking for a dedicated Call Center Specialist to join our team in Somers...

Location

United States , Somerset

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a call center or customer service role
Strong verbal and written communication skills
Proven ability to handle inbound calls with attention to detail and efficiency
Familiarity with basic office software and tools
Exceptional problem-solving skills and attention to detail
Ability to multitask and prioritize responsibilities in a fast-paced environment
Demonstrated commitment to providing excellent customer service
High school diploma or equivalent is required

Job Responsibility

Respond promptly to incoming calls, addressing customer questions and concerns with professionalism
Deliver high-quality customer service by effectively handling inquiries and resolving issues
Maintain accurate records of customer interactions and transactions
Collaborate with team members to enhance customer experience and share best practices
Utilize basic office tools and software to manage call center operations efficiently
Ensure compliance with company policies and procedures during all interactions
Provide detailed product or service information to customers when required
Identify and escalate unresolved issues to the appropriate department for further assistance
Demonstrate a thorough understanding of call center processes and standards
Continuously strive to improve customer satisfaction through proactive communication and support

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team in Rosevill...

Location

United States , Roseville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service roles, preferably in call centers or client-facing positions
proficiency in managing multiple web browsers and handling email correspondence effectively
strong attention to detail and the ability to follow through on tasks without errors
exceptional interpersonal skills with a friendly and extroverted personality
ability to address connectivity issues and provide solutions promptly
a proactive mindset with the ability to anticipate next steps and adapt to changing situations
excellent communication skills, both written and verbal, to engage with clients and team members effectively
capability to balance calculated risks and facilitate changes when necessary.

Job Responsibility

Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time
perform general office administration tasks, handling approximately 10% of your workload
manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward
coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees
serve as the first point of contact for clients, creating a welcoming and attentive environment
deliver exceptional customer service by anticipating client needs and exceeding expectations
organize calendars and schedules to ensure smooth operations and timely follow-ups
assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements
contribute to the success of events by managing attendee lists and handling logistics
foster positive relationships with clients and colleagues through strong communication and interpersonal skills.

What we offer

Benefits available to contract/temporary professionals include medical, vision, dental, life and disability insurance
eligibility to enroll in company 401(k) plan
free online training.

Fulltime

Call Center Specialist

Our client, a leading organization in San Diego, CA, is seeking an experienced C...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of call center or customer service experience
Proficient in Microsoft Office Suite and CRM systems
Strong communication, problem-solving, and multitasking abilities
Calm, positive demeanor and ability to thrive in a team environment

Job Responsibility

Respond to inbound customer calls, emails, and chats with professionalism and empathy
Resolve issues efficiently while delivering a positive customer experience
Document all interactions accurately in the customer management system
Collaborate with internal teams to address customer needs and escalate complex situations
Meet established performance goals for quality, productivity, and customer satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Call Center Office Specialist

Baptist Health (Florida)

Location:
United States , Jacksonville

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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