Call Center Office Specialist, Cardiology, Cardiac Access Center

• Telephone protocols
• Serve as a liaison between our customers and our practice
• Manage a large amount of inbound and outbound calls in a timely manner
• Schedule appointments as needed
• Prepare patient charts prior to appointments
• Submit and obtain external medical records
• Coordinate with third party vendors to complete medical record requests
• Follow call scripts for handling different scenarios
• Identify customer needs and provide solutions
• Data entry tasks
• Provide excellent customer service
• Manage Medical Records onboase queue and index documents in EPIC
• Manage Medical Record Requests onbase queue and send requests to HIM
• Other duties as assigned

• One-Two Years Front Desk Experience Preferred
• Experience Working in a Medical Office Preferred
• High School Diploma or GED Equivalent Required

Eligible for up to a $1,000 Sign-On-Bonus if hired