Call Center Manager Jobs

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability of effectively communicate in a courteous and professional manner
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Complete telephone and correspondence monitoring to assure accuracy and quality

Fulltime

Outbound Call Center Representative

Contact members of Medicare Advantage and Medicaid health plans by phone to offe...

Location

United States , Work At Home

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment preferred
Experience with auto dialer and using scripts preferred
Persuasive with ability to rebuttal while treating members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule
Strong computer skills and ability to use multiple systems simultaneously while making calls
Verified and reliable internet service with 10MB upload/download ability
Own workspace furniture and quiet workspace

Job Responsibility

Make average of 50 outbound calls per hour using automatic dialer system
Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
Present positive, professional, and high energy approach to clients and team members
Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
Adjust, reschedule, and cancel appointments with members and providers
Monitor performance results including appointments, calls, handle time, and productivity
Report member complaints and escalations immediately to managers
Participate in peer side-by-side coaching
Follow HIPAA and security/privacy guidelines

What we offer

Medical, Dental and Vision plans starting 1st of each month after start date
Bi-weekly pay with monthly commission bonus potential
401K
Employee stock purchase program
Tuition reimbursement
Employee discount programs
Company-provided equipment (keyboard, monitor, computer, headset)
Wellness screenings
Tobacco cessation programs
Weight management programs

Fulltime

Call Center Representative

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Lewisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma/GED
Customer Service
Communication
Sales
Office Functions
Microsoft Excel
Training
Procedures
Policy
Answering Inbound Calls

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Inbound Call Center Customer Service Representative

We are seeking dedicated bilingual Spanish speaking individuals to join our team...

Location

United States , Center City Philadelphia

Salary:

Not provided

VSA Prospecting

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written in both Spanish and English)
Excellent listening skills
Ability to handle customers professionally and efficiently
Ability to show empathy to customers and quickly resolve their issues/concerns
Ability to resolve issues to benefit both customers and the company
Ability to fact-find, analyze and problem-solve and attention to detail
Customer service orientation
Sound judgment
Stress tolerance
Team player

Job Responsibility

Handle inquiries and assist customers with questions and/or concerns regarding the program (by telephone and email)
Using available resources/systems research and provide accurate responses to customers
Manage and resolve customer complaints, issues and concerns
Provide customers with product and service information/instruction
Make notations in system
Update customer/account information
Route calls to correct place
Follow up customer calls when necessary
Document all call information according to standard operating procedures

Parttime

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...

Location

United States , Baltimore

Salary:

22.00 - 26.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Job Responsibility

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Fulltime

Training Specialist, Customer Care Call Center

The Customer Care Training Specialist is responsible for delivering impactful tr...

Location

United States , Mesa

Salary:

25.00 - 27.00 USD / Hour

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

Must have a current and active Arizona Pharmacy Technician license (not Trainee License)
Must have a current and active PTCB or CPhT certification
2+ years of professional experience in Call Center Training, or Quality Operations
2+ years of professional experience with training and motivating adult learners
Strong written communication skills and the ability to create clear, comprehensive training materials
High attention to detail, strong organizational habits, and the ability to manage multiple and changing priorities
Comfort with fast-paced environments, evolving processes, and cross-functional collaboration
Experience with tools like HubSpot, Genesys, Slack, LifeFile, Google Workspace, and similar platforms
Pharmacy or healthcare experience

Job Responsibility

Facilitate new hire training sessions (systems, workflows, call handling, soft skills, etc.)
Deliver ongoing training such as refreshers, upskilling, and cross-training
Develop high-quality training materials including SOPs, job aids, interactive guides, and knowledge articles
Maintain the centralized Customer Care training guide and keep all documents version-controlled and up to date
Manage onboarding schedules, track trainee progress, and coordinate with supervisors to ensure readiness for live calls
Conduct call reviews, QA assessments, and follow-up coaching to support trainee success
Identify knowledge gaps and implement solutions such as updated guides, FAQs, workflows, or training modules
Collaborate with Customer Care leadership, QA, Pharmacy, Billing, and Technology teams on updates, new processes, and large rollouts (Genesys, HubSpot enhancements, workflow changes, etc.)
Support change management by preparing training communications, launch plans, and educational materials

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Fulltime

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Call Center Manager

Beacon Hill

Location:
United States , Belmont

Category:
Call Center

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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