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Call Center Lead

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Robert Half

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Location:
United States , Harrisburg

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Serving as a go‑to resource for Customer Service Representatives
  • Providing real‑time support, coaching, and call assistance
  • Monitoring calls and performance metrics
  • Assisting with scheduling, training, and quality standards
  • Escalating and resolving complex customer issues
  • Helping keep morale high and the floor running smoothly

Requirements:

  • Previous call center or customer service experience
  • Leadership, lead, or supervisory experience preferred
  • Strong communication and problem‑solving skills
  • Ability to multitask and stay calm under pressure
  • Comfortable with call center systems and basic reporting

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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