Call Center Lead Job at Robert Half (Harrisburg)

Call Center Team Lead

MINIMUM QUALIFICATIONS & REQUIREMENTS: 4+ years of experience related to Telesal...

Location

Sri Lanka , Colombo 2

Salary:

Not provided

ikman

Expiration Date

Until further notice

Requirements

4+ years of experience related to Telesales / Call Centre / BPO operations, including at least 2 years' experience in a supervisory/lead role
Should be able to work on a shift and roster basis
A degree or relevant qualification will be an added advantage
Ability to work under pressure, prioritise, and handle multiple tasks at any given time
Excellent communication skills in English with Sinhala/Tamil
Exceptional interpersonal skills and attention to detail

Job Responsibility

Ensuring the team meets the sales/revenue targets and analysing sales/revenue data,and reporting KPls
Handling customer complaints and inquiries & customer relationships
Selecting, recruiting, training, and managing contact centre agents
Ensuring staff members are achieving desired service levels
Ensuring Help Desk operations are taking place timely and smoothly

What we offer

An attractive remuneration package above market standards (Basic salary + Monthly revenue based incentives)
Permanent employment opportunity
Weekend & other shift allowances
Staff insurance including OPD + Hospitalization + Life cover
Quarterly rewards, plus many more achievement-based rewards
A continuous learning experience with excellent career growth opportunities
A great culture and a positive, supportive working environment

Fulltime

Call Center - Team Lead

Serves as back-up to the Service Center Manager including all related In-person ...

Location

United States , Chicago

Salary:

49456.00 - 74184.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.
High school diploma or GED required.
Language Requirement: Fluency in English (written and verbal).

Job Responsibility

Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)
Oversees the day-to-day operations of the CIT/WET team
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues
Provide guidance and support to team members, ensuring productivity targets are met
Monitor and report on key performance indicators to Leadership
Support FPC related issue via CIT including MIMO, processing/completing
Organize and maintain records of CIT/WET efforts
Ensure compliance with document retention policies if applicable.
Facilitate clear and timely communication within the team
Relay updates on policies, procedures, and applicable changes.

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Legal Project Supervisor (Call Center)

This role will serve as a Project Supervisor (Call Center) assigned to the Radia...

Location

United States , Washington, District of Columbia

Salary:

65000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

At least two years of progressively more responsible experience on major litigation support projects, including at least one year of supervisory experience, including proven capabilities and communication skills to successfully interact with clients and attorneys
Requires in-depth knowledge of litigation support, excellent written and oral communication skills
Must be able to anticipate litigation support and claims processing needs, and develop and execute detailed plans for addressing those needs
Experience in claim management or processing environments, particularly having worked with a claim management system
Familiarity with the review of claims documents, both electronically and in hard-copy – to include assessing document information against decision-tree guidance and applying categorization standards
Experience with claim review lifecycles and the ability to triage claims based on established guidelines
Highly skilled in coordinating across teams and with other Managers, Supervisors, team members, and clients
Demonstrated ability to oversee and coordinate numerous complex and time-critical claim support activities simultaneously, including technical/data processing support activities
Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications
Undergraduate degree required

Job Responsibility

Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns
Oversee and direct all aspects of Amentum staff assigned to the RECA Call Center, to include supervision of Call Center activities, training new team members, and updating training materials as guidance changes
Assist claimants with substantive questions as they relate to the filing of claims, timing of submissions, and troubleshooting issues with submission
Assist claimants and Call Center staff with resolving discrepancies, missing information, and explanations of policies and procedures
Perform troubleshooting for the platforms on which calls are received and databases used in reviewing claims and potential claims
Reports directly to leadership on issues identified in Call Center activities and calls escalated for unique circumstances
Interfaces with Federal attorney team members to identify daily team priorities and communicate expectations of priorities to team members
Reports to the Project Manager on the performance of Call Center staff and recommendations for process improvement in associated workflows
Tracks, compiles, and reports on Call Center activity performance metrics, and assesses Call Center staff performance against measurable standards and goals
Determine individual team member capacity and reassign members to high priority tasks, while maintaining coverage of other team tasks

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Call Center Agent

Are you confident on the phone and energized by connecting with new people? We’r...

Location

United States , Mechanicsburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong communication and phone presence
Comfortable with cold calling and outbound sales efforts
Resilient, goal-oriented, and motivated by results
Previous call center, telemarketing, or sales experience is a plus

Job Responsibility

Make high-volume outbound calls to prospective clients and customers
Engage in cold calling and telemarketing efforts to generate interest and leads
Follow call scripts while also building genuine, personable conversations
Maintain accurate call notes and track activity in systems
Handle objections confidently and turn conversations into opportunities

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Call Center Sales Rep

1-800Accountant is the nation's largest virtual accounting services firm, dedica...

Location

United States , Scottsdale

Salary:

60000.00 - 120000.00 USD / Year ▼

1-800Accountant

Expiration Date

Until further notice

Requirements

A professional with sales experience and a proven track record of meeting and exceeding sales targets
An expert communicator who is skilled at building trust and rapport with clients via phone and video calls
Highly disciplined, self-motivated, and goal-oriented with excellent time management skills
Comfortable and adaptable with new technology, using it to enhance your workflow and client interactions
A collaborative team player who thrives in a supportive environment and is open to coaching and mentorship

Job Responsibility

Proactively manage a high-volume pipeline of qualified leads and prospects
Deliver high-impact visual presentations and product demonstrations via Google Meet to drive client engagement
Educate clients on the value of professional accounting and tax services through a consultative, empathetic sales approach
Strategically manage client relationships and provide exceptional follow-up to advance the sales cycle
Master our CRM system and other sales tools to efficiently manage your pipeline and client information
Other duties as assigned

What we offer

Basic Life Insurance and Long-Term Disability
Various medical, dental, vision, and disability insurance options through Anthem BCBS
Short-Term Disability
Critical Illness
Accident Insurance
Flexible/Dependent Care Spending
Health Savings Accounts
Pet Insurance
10 days of PTO
5 company holidays

Fulltime

Spg call center team member

Within the family there is a range of technical and managerial customer on-site ...

Location

United States , San Antonio

Salary:

92600.00 - 213500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

US Citizenship required
Clearance required: TS/SCI with Full Scope Poly
Bachelor's degree preferred or Associate degree holder (technical field) with 1-3 years working experience in related fields desired
Working knowledge of Level 1 (L1) IT support processes, including incident management, ticket triage, categorization, prioritization, and escalation
Familiarity with IT service management (ITSM) platforms such as ServiceNow, Jira, and Salesforce for ticket creation, tracking, and reporting
Basic understanding of IT hardware and network fundamentals (LAN/WAN, VPN, DNS, TCP/IP, firewalls, connectivity troubleshooting)
Ability to operate within and follow strict protocols in air-gapped and secure network environments
Experience monitoring alerts across multiple systems, dashboards, email queues, phone lines, and chat platforms simultaneously
Strong attention to detail with the ability to accurately document technical information and customer interactions
Ability to follow established Standard Operating Procedures (SOPs) and escalation matrices

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs

Fulltime

On-site call center sales rep

1-800Accountant is looking for a Sales Representative to join our Arizona office...

Location

United States , Scottsdale

Salary:

60000.00 - 120000.00 USD / Year

1-800Accountant

Expiration Date

Until further notice

Requirements

Sales experience and a proven track record of meeting and exceeding sales targets
Expert communicator skilled at building trust and rapport with clients via phone and video calls
Highly disciplined, self-motivated, and goal-oriented with excellent time management skills
Comfortable and adaptable with new technology, using it to enhance workflow and client interactions
Collaborative team player who thrives in a supportive environment and is open to coaching and mentorship

Job Responsibility

Proactively manage a high-volume pipeline of qualified leads and prospects
Deliver high-impact visual presentations and product demonstrations via Google Meet to drive client engagement
Educate clients on the value of professional accounting and tax services through a consultative, empathetic sales approach
Strategically manage client relationships and provide exceptional follow-up to advance the sales cycle
Master our CRM system and other sales tools to efficiently manage your pipeline and client information
Other duties as assigned

What we offer

Company-Paid Benefits: Basic Life Insurance and Long-Term Disability
Optional Benefits: Various medical, dental, vision, and disability insurance options through Anthem BCBS, as well as Short-Term Disability, Critical Illness, Accident Insurance, Flexible/Dependent Care Spending, Health Savings Accounts, and Pet Insurance
401K: Available after 6 months of employment with a company match and vesting schedule
Paid Time Off (PTO): 10 days of PTO, 5 company holidays, 2 floating holidays and 3 sick days

Fulltime

Call Center Agent

We’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre...

Location

Egypt , Cairo

Salary:

Not provided

QIC digital hub

Expiration Date

Until further notice

Requirements

Bachelor’s degree
a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
Previous experience in a call center or customer service role is an advantage
Experience in renewal sales, retention, or repeat sales is an advantage
Confidence in handling objections and closing sales with existing customers
Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
Strong attention to detail, sense of responsibility, and ability to multitask
Ability to stay calm, professional, and solution-focused in high-pressure situations
Willingness to open a USD bank account
CV in English is essential

Job Responsibility

Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
Ensuring timely and accurate processing of all leads, requests, and customer interactions
Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
Proactively contacting existing customers regarding insurance policy renewals
Converting renewal opportunities into successful sales and reducing customer churn
Identifying upsell and cross-sell opportunities during renewal interactions
Entering and updating customer information and interaction results in the CRM system
Following scripts and communication templates, adhering to quality standards
Meeting individual KPIs

What we offer

Competitive salary and employee-friendly policies
Bonus system based on performance and the team effort
Medical Insurance
Learning courses upon request
Payment in US dollars monthly to your bank account using SWIFT
Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
Performance review every year, with the possibility of a raise
Clear growth opportunities based on company's career map
Extra paid leave
Language classes

Fulltime

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