Call Center Financial Analyst, IKEA

IKEA

Location:
United States, Baltimore

Category:
Finance

Contract Type:
Employment contract

Salary:

62158.00 - 89949.25 USD / Year

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Job Description:

You will work within the US Call Center to analyze data on performance to make decisions for business operations. You will also share these details globally to support the overall business.

Job Responsibility:

Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization/unit (as applicable) to allow for analysis and understanding of performance and for making optimal decisions
Perform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country/unit level (as applicable)
Support retail/country (as applicable) business navigation partners in achieving a healthy profits and loss through key performance analysis and evaluation
Use the understanding of how information is applied today, to determine the future needs of reporting at unit and country level
Be an ambassador for global business information solutions and common tools as well as the production of ad hoc reports when standard solutions are not available
Secure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus

Requirements:

1-3 years of experience within retail with a strong understanding of commercial and financial processes
1-3 years of experience of implementing new ways of working using proven solutions to create efficiency within a call center environment
1-3 years of experience in data analysis, developing metrics and projections based on data results
Ability to take in new information, compile, organize, analyze and make relevant conclusions from substantial amounts of data

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Call Center Financial Analyst