Call Center Dialer Strategy Administrator, Wells Fargo

Wells Fargo

Location:
United States, Chandler ▼
Phoenix
West Des Moines
Minneapolis
Irving
San Antonio

Category:
Call Center

Contract Type:
Employment contract

Salary:

20.82 - 41.11 USD / Hour

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Job Description:

Wells Fargo is seeking a Senior Business Execution Administrator to monitor inbound and outbound call center activity for Wells Fargo Home Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

Support the operations of a specific business line
Administer programs, projects, or processes specific to the business
Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
Perform business operations that are administrative in nature
Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
Provide subject matter knowledge and interpretation of procedures to key business partners
Coordinate and monitor implementation and maintenance of processes, procedures, and policies
Interact with immediate Strategy and Execution colleagues on operational initiatives
Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Requirements:

4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge and understanding of workforce management software packages including Alvaria (Aspect), Aspect ALM, Aspect UCC, Avaya, Genesys, and/or Genesys GAX. Five9, Acqueon
Knowledge and understanding of financial services or call center environment
Ability to work effectively in a team environment and across all organizational levels
where flexibility, collaboration, and adaptability are important
Ability to present information, findings, and training to groups of various size including senior management teams
Experience with capacity planning, forecasting, measurement, process improvement, and scheduling within a call center environment
Excellent verbal, written, and interpersonal communication skills
Ability to follow policies, procedures, and regulations
Ability to work effectively in a virtual team environment
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to exercise independent judgment to identify and resolve problems
Strong analytical skills with high attention to detail and accuracy
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to work effectively in structured but flexible, adaptable and changing, call center environment
Intermediate Microsoft Office skills

Nice to have:

Knowledge and understanding of workforce management software packages including Alvaria (Aspect), Aspect ALM, Aspect UCC, Avaya, Genesys, and/or Genesys GAX. Five9, Acqueon
Knowledge and understanding of financial services or call center environment
Experience with capacity planning, forecasting, measurement, process improvement, and scheduling within a call center environment

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 02, 2025

Expiration:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Call Center Dialer Strategy Administrator