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Call Center Customer Support Representative

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MMC Group LP

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Location:
United States , Austin

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

20.00 USD / Hour
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Job Description:

We are seeking a reliable and customer-focused Call Center Customer Support Representative to provide high-volume inbound phone support for Medicaid providers and clients. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate and unbiased information. The ideal candidate thrives in a structured, performance-driven contact center environment and is committed to meeting strict attendance and quality standards.

Job Responsibility:

  • Respond to high-volume inbound calls in a prompt, courteous, and professional manner
  • Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related inquiries
  • Assess caller needs and assist with problem resolution or escalation when appropriate
  • Accurately document all customer interactions in clear and concise online logs
  • Transfer callers to appropriate Call Center units as required
  • Meet or exceed individual performance, quality, and attendance metrics
  • Perform additional duties as assigned by management

Requirements:

  • Minimum of six months of recent high-volume inbound contact center experience
  • Proficiency with Microsoft Office applications
  • Strong multi-tasking skills with the ability to navigate multiple systems simultaneously
  • Clear verbal communication skills and a customer-service mindset
  • Ability to work onsite in Austin, TX
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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