Call Center Customer Support Representative Job at MMC Group LP (Austin)

Customer Service Representative - Call Center

Growing Fintech business - Fantastic office environment with a collaborative cul...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills

Job Responsibility

Supporting external partners including Finance Brokers and Automotive Dealers
Answer calls, messages, and emails regarding frequently asked questions about credit policy
Provide information on the status of clients applications
Liaising between the broker/dealer partner and the credit/underwriting team to help increase loan approvals

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination
Team social events, massages in the office, free coffee and much more

Fulltime

Customer Service Representative - Call Center

About the role: You will be responsible for supporting our external partners - t...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills
Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges

Job Responsibility

Support external partners including Finance Brokers and Automotive Dealers
Answer calls, messages, and emails regarding frequently asked questions about credit policy
Provide information on the status of clients applications
Liaise between broker/dealer partner and the credit/underwriting team to help increase loan approvals

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination
Team social events, massages in the office, free coffee

Fulltime

Customer Service Representative - Call Center

We are seeking a detail-oriented and customer-focused Customer Service Represent...

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate's degree from an accredited college or university
At least 6 months of recent experience in a call center or customer support environment
Strong customer service orientation with a focus on empathy, accuracy, and professionalism
Understanding of call center operations and quality standards
Ability to build effective working relationships with diverse populations
Strong problem-solving and analytical skills
High level of attention to detail, especially in data entry and documentation
Ability to manage multiple tasks and meet deadlines in a structured environment
Strong verbal, written, and interpersonal communication skills
Ability to maintain confidentiality and professionalism at all times

Job Responsibility

Serve as the first point of contact for inbound inquiries regarding applications, status updates, and required documentation
Provide professional, one-on-one phone support to consumers and program participants
Accurately document all customer interactions in designated systems
Maintain up-to-date knowledge of Summer EBT and related program policies
Route calls appropriately to leadership or partner agencies when required
Deliver clear, accurate, and complete information based on program guidelines
Track call trends, identify recurring issues, and recommend service improvements
Handle escalated or sensitive situations with professionalism and composure
Enter and manage complaints in accordance with internal procedures
Conduct research to resolve customer inquiries when necessary

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Inventory Clerk Call Center Customer Service Representative

We are looking for a dedicated Inventory Clerk/Call Center Customer Service Repr...

Location

United States , Kohler

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in inventory management or a related role
Proficiency in inventory tracking and order entry systems
Strong organizational and multitasking skills to manage high-volume distributions
Ability to provide excellent customer service in both call center and in-person settings
Valid driver's license and access to a reliable vehicle for daily deliveries
Familiarity with physical inventory processes and technical database verification
Attention to detail to ensure accuracy in documentation and order processing
Effective communication skills for interacting with both customers and team members

Job Responsibility

Monitor and sort automated reports to identify backorders and reorders
Verify technical publication database revision levels to ensure accuracy
Confirm Bill of Materials details and route validated orders for processing
Coordinate the receipt and distribution of daily deliveries across various locations
Oversee inventory management and deliveries for multiple departments and warehouses
Handle large-scale and multi-location distribution tasks as needed
Process incoming order requests and ensure timely order entry
Deliver materials to customer warehouse locations using your personal vehicle, with mileage reimbursement provided
Support call center operations by answering calls professionally and resolving customer inquiries
Prepare and package orders for delivery, restocking supplies, and managing freight paperwork as required

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
mileage reimbursement
free online training

Fulltime

Customer Service Representative - Call Center

Our call center team is responsible for supporting our external partners - this ...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills

Job Responsibility

Supporting external partners including Finance Brokers and Automotive Dealers
Answering calls, messages, and emails regarding frequently asked questions about credit policy
Providing information on the status of client applications
Providing excellent service
Liaising between the broker/dealer partner and the credit/underwriting team to help increase loan approvals

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more

Fulltime

Senior Customer Support Representative / CSR

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP...

Location

United States

Salary:

16.67 - 17.46 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to navigate multiple systems and applications simultaneously
Strong attention to detail and documentation skills
Ability to learn and apply detailed program policies and procedures
Must reside in New Jersey
Must provide and maintain equipment that meets established BYOD requirements
Reliable high-speed internet connection required

Job Responsibility

Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits
Assist callers with access-to-care concerns and escalated customer issues
Handle inbound and outbound customer communications in a professional manner
Process and review eligibility-related documentation, including income, identity, and verification records
Research and resolve customer concerns while maintaining service excellence
Learn and apply state program policies, procedures, and updates
Accurately document customer interactions and case information
Meet established quality, productivity, and attendance standards

What we offer

100% Remote Work Opportunity
Meaningful work supporting healthcare access for families
Paid training provided
Stable schedule with a respected national organization
Opportunity to develop healthcare, customer service, and eligibility expertise
Supportive team environment focused on customer success
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Call Center Representative

A growing healthcare services provider is seeking a Call Center Representative t...

Location

United States , Escondido

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of call center, customer service, healthcare administration, or contact center experience preferred
Strong verbal communication and active listening skills
Experience with CRM systems, scheduling software, or customer databases preferred
Ability to multitask and navigate multiple systems simultaneously
Strong problem-solving and conflict-resolution abilities

Job Responsibility

Handle a high volume of inbound and outbound calls
Schedule appointments and update customer information
Answer questions regarding services, account information, and general inquiries
Document interactions accurately within company systems
Escalate complex issues to appropriate departments when necessary
Verify and update customer records
Assist with email correspondence and follow-up communication
Maintain call logs and documentation
Support department reporting and administrative projects
Meet service level expectations and productivity goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Pharmacy Support Center Representative

Location

United States , Rochester

Salary:

19.00 - 20.00 USD / Hour

Wegmans

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced environment
Systems aptitude, data entry and multitasking skills

Job Responsibility

Able to answer a high volume of incoming calls
assist customers by answering any questions
Communicate with internal customers (store pharmacies) regarding customer information/orders
Meet individual goals and team averages for number of calls per hour and talk time per call
Able to multi-task and complete work efficiently and effectively
Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

What we offer

Paid time off (PTO)
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program
LiveWell Employee & Family program

Parttime

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Call Center Customer Support Representative

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