Call Center Customer Support Representative Job at MMC Group LP (Austin)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Call Center Representative

Reporting to the Customer Service Supervisor, the position handles all inquiries...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Customer Service Representative

We are looking for a highly organized and detail-oriented Customer Service Repre...

Location

United States , Lexington-Fayette

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient in handling inbound and outbound calls with professionalism and efficiency
Strong experience in call center customer service operations
Ability to resolve customer inquiries and issues promptly and effectively
Excellent communication and interpersonal skills to build rapport with clients
Demonstrated ability to maintain composure and deliver exceptional service in high-pressure situations
Familiarity with hospitality industry standards and practices
Strong problem-solving skills and attention to detail
Ability to work collaboratively in a team-oriented environment
Skilled in using call center software and tools for efficient customer management
Commitment to delivering a positive and memorable customer experience

Job Responsibility

Manage inbound and outbound calls to assist customers with reservation inquiries and requests
Resolve customer issues over the phone using effective problem-solving techniques
Input reservation details into the system with precision and attention to accuracy
Collaborate with hotels and clients to address challenges and ensure customer satisfaction
Communicate customer needs and concerns across relevant departments
Use clear and concise language to document client interactions and resolutions
Start assigned tasks promptly and ensure timely completion of responsibilities
Adapt to changing priorities in a fast-paced environment and maintain productivity
Perform additional tasks as assigned to support team operations
Maintain proficiency in navigating systems and utilizing software tools effectively

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service or call center environments is essential
proficiency in answering inbound calls and managing administrative tasks simultaneously
strong data entry skills with a focus on accuracy and attention to detail
ability to communicate effectively in both English and Spanish is highly desired
demonstrated ability to multitask and prioritize in a fast-paced setting
familiarity with Cisco Finesse or similar call management systems is a plus
knowledge of workers’ compensation processes and related administrative requirements
exceptional problem-solving skills and the ability to work collaboratively with internal teams

Job Responsibility

Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries
utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems
manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary
collaborate with supervisors and internal departments to address complex issues and ensure seamless communication
handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams
follow established guidelines and instructions while applying sound judgment and experience to resolve customer concerns
proactively take initiative to improve processes and maintain attention to detail in all tasks
provide top-notch customer service to ensure satisfaction and build trust with clients
support workers’ compensation inquiries and address specific customer needs efficiently

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

The primary function of this role is to provide technical support services to cu...

Location

United States , Tustin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Excel and Microsoft Word is essential
Experience in a call center customer service environment is required
Ability to handle both inbound and outbound calls in a professional manner
Excellent customer service skills with a customer-first mindset
Strong data entry skills and attention to detail are required
Experience in order entry processes and systems
Ability to schedule appointments accurately and efficiently
Experience in email correspondence, with strong written communication skills
Must be able to answer inbound calls in a timely and professional manner
Proven track record of delivering high-quality customer service to clients

Job Responsibility

Provide technical support and call center services for a range of products from consumer electronics to professional medical equipment
Troubleshoot and repair systems in a lab or onsite for various clients
Utilize software and hardware to diagnose errors or technical problems and determine appropriate solutions
Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Answer inbound calls and provide excellent customer service
Perform data entry tasks and manage email correspondence
Schedule appointments and perform order entry tasks

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

We are in the process of recruiting a Customer Service Representative based in A...

Location

United States , Albany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer service role
Proficiency in answering inbound calls
Experience in a call center customer service environment
Demonstrated ability to perform data entry tasks with high accuracy
Experience handling email correspondence in a detail oriented setting
Knowledge of both inbound and outbound call handling
Proficiency in Microsoft Excel and Microsoft Word
Experience with order entry
Efficient and accurate scheduling of appointments

Job Responsibility

Ensure accurate and efficient processing of customer credit applications
Maintain comprehensive and accurate customer credit records
Handle customer inquiries in a detail oriented, friendly, and timely manner
Take appropriate action in monitoring customer accounts
Respond to inbound and outbound call inquiries and follow-up with previous contacts
Perform support ticket transaction resolution tasks and carry out administrative functions
Create and maintain excellent documentation of all calls, questions, and complaints
Develop and maintain adequate records/documentation for audit and internal control purposes
Route mail, email, and carry out other assigned administrative support duties
Learn program rules of assigned projects to ensure the ability to respond to customer service inquiries

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Repres...

Location

United States , Brevard

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Answering Inbound Calls in a detail-oriented manner
Prior experience in a Call Center Customer Service role
Exceptional Customer Service skills
Proficiency in Data Entry
Capability to manage Email Correspondence effectively and efficiently
Experience in handling both Inbound and Outbound Calls
Proficient in Microsoft Excel
Knowledge of Microsoft Word
Experience in Order Entry
Ability to Schedule Appointments effectively

Job Responsibility

Accurately process customer inquiries and orders
Handle new customer enrollment
Efficiently manage customer requests
Respond to customer questions and resolve any issues they may have
Update all relevant records in our systems
Maintain a comprehensive understanding of our policies, procedures, and the skills necessary to perform your duties
Demonstrate a thorough knowledge of our product offerings
Foster positive working relationships with customers and colleagues
Utilize your computer skills and knowledge of applications and systems
Support the Department’s Leadership Team in achieving departmental goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative I - Paratransit

This position is an entry-level Customer Service Representative in Paratransit f...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Three (3) years of professional customer service experience
One (1) year experience as a Customer Service Representative in a call center preferred
Bilingual (English and Spanish) preferred
Knowledge of the Austin Street system
Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced
Excellent skill level in telephone delivery of customer service
Skill in reading and relaying information to customers
Ability to give accurate directions by telephone
Ability to communicate effectively over the phone, in writing, and in person

Job Responsibility

Answers Metro Access reservation lines to create, cancel, and confirm trips for Metro Access customers
Understands and applies Metro Access trip booking policies and rules including conditional eligibility enforcement
Performs scripted outgoing calls for customer outreach to Metro Access customers
Assists customers with Metro Access reservation policies
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported
Perform other position-related duties as required and/or assigned

Call Center Customer Support Representative

MMC Group LP

Location:
United States , Austin

Category:
Call Center

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Job Description:

Job Responsibility:

Requirements:

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