Call Center / Customer Service Specialist Job at Robert Half (Plano)

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...

Location

United States , McCully area (Young Street Donor Center)

Salary:

16.53 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Indian Wells

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in cash handling, such as teller roles, retail checkout, or check cashing services
Strong background in customer service within retail, call center, or similar environments
Proficiency in data entry and CRM tools with attention to detail and accuracy
Excellent communication skills, including active listening and problem-solving abilities
Ability to work effectively in fast-paced, high-pressure settings
Familiarity with retail operations or environments requiring high customer interaction
Team-oriented approach with the ability to work independently as needed
Commitment to providing exceptional service and achieving customer satisfaction

Job Responsibility

Deliver outstanding customer service by addressing inquiries, resolving issues, and providing accurate information
Process financial transactions, including cash handling, check cashing, and payment services, with precision
Maintain accurate and up-to-date records through efficient data entry and adherence to company policies
Utilize CRM tools to document customer interactions and ensure seamless follow-up
Assist customers in understanding product benefits and resolving concerns with attention to detail
Collaborate with team members to meet service goals and maintain high customer satisfaction
Uphold compliance standards by following company policies and financial regulations
Identify customer needs and offer tailored solutions to enhance their experience
Manage high-pressure situations effectively while maintaining a positive and detail-oriented demeanor
Provide support in retail or call-center environments with high-volume customer interactions

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Vacaville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
a minimum of 2 years of experience in a call center or customer support role
proficiency with CRM systems and other relevant computer programs
strong customer focus with an ability to adapt to diverse personality types
excellent multitasking, prioritization, and time management skills
a team-oriented mindset with a strong sense of responsibility and dependability
positive and detail-oriented attitude in all interactions
bilingual proficiency in Spanish is an advantage

Job Responsibility

Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
respond promptly to customer inquiries via phone and online communication channels
adhere to communication guidelines and scripts to address a variety of customer concerns
identify customer needs, provide accurate information, and offer appropriate solutions
monitor and track all customer interactions within the designated company systems
assist in hiring and training new team members as required
meet and exceed individual and team performance metrics, including qualitative and quantitative targets

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Engagement Specialist

Position at LHH (Global). Customer Onboarding Specialist (Polish speaking). LHH ...

Location

Poland , Warsaw or Lodz

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Previous call center experience or customer service experience
Target driven mindset
Excellent communication skills, both verbal and written, with a professional phone manner
Strong interpersonal skills, capable of building rapport and connecting with participants effectively
Empathy and understanding in supporting individuals through career transitions and talent development
Basic computer literacy and data entry skills
Ability to multitask, manage time effectively, and work in a fast-paced environment
A positive and proactive attitude
Full fluency in Polish and good command of English is required

Job Responsibility

Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system
Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program
Encourage participation within the program, understanding the challenges they may face
One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour

What we offer

Growth opportunities within a HR Solutions global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Additional benefits including PTO, Paid Holidays, and more

Fulltime

Call Center / Customer Service Specialist

Robert Half

Location:
United States , Plano

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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