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Robert Half Logo Robert Half · Call Center

Call Center / Customer Service Specialist

United States, Plano · Job Posted March 21, 2026
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Job Description

We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply.

Job Responsibility

  • Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly
  • Deliver exceptional customer service by understanding client needs and providing accurate, helpful information
  • Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records
  • Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer
  • Collaborate with team members to enhance overall customer satisfaction and streamline service processes
  • Follow established protocols to address complaints, ensuring timely and satisfactory resolutions
  • Maintain thorough understanding of company products, services, and policies to assist customers effectively
  • Communicate clearly with customers regarding inquiries, service updates, and resolutions
  • Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates
  • Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts
  • Apply active listening and probing questions to clarify customer needs and concerns
  • Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues
  • Proactively communicate workflow or service-impacting problems directly to Customer Care leadership
  • Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations

Requirements

  • High school diploma or equivalent required
  • college degree preferred
  • Minimum of one year of customer service experience, preferably in a call center environment
  • relevant industry experience is a plus
  • Basic proficiency with Microsoft Office/365
  • ability to learn proprietary and vendor software programs
  • Ability to comprehend instructions and correspondence, prepare clear written communication, and articulate information effectively to both external and internal stakeholders
  • Demonstrates strong capacity to quickly grasp new concepts, learns from experience, and adapts to change
  • Maintains composure in a fast-paced environment, skillfully manages conflict, and seeks win-win solutions

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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