Call Center Customer Service Representative Job at Robert Half (Acton)

Customer Service Representative

This role functions within the finance industry and will involve managing a comp...

Location

United States , Augusta, Georgia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional ability in answering inbound calls promptly and in a detail oriented manner
Prior experience in a call center customer service environment
Demonstrated skills in providing excellent customer service
Proficient in data entry tasks with high accuracy
Ability to handle email correspondence in a timely and detail oriented manner
Experience in managing both inbound and outbound calls
Proficiency in using Microsoft Excel for data management and analysis
Strong skills in utilizing Microsoft Word for document creation and editing
Experience in handling order entry tasks efficiently
Ability to schedule appointments accurately and manage calendars effectively

Job Responsibility

Originate new loan business by identifying and acting on opportunities with new and existing customers
Provide detailed explanations of the loan process and loan products to potential borrowers
Complete loan applications and proposals for new borrowers, and follow up with pending applicants
Address customer concerns proactively and collaborate with management to devise and implement strategies for potential problem loans
Maintain a well-organized system for loan folders and files
Consistently work towards meeting or exceeding loan goals
Process insurance claims, follow-ups and payments on a daily basis, and keep an updated insurance log
Provide top-tier customer service through daily transactions, customer inquiries and problem resolution
Handle incoming phone calls and check the branch's voicemail regularly
Demonstrate the organization's philosophy and core values through strong communication and customer relations skills

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Call Center Representative

As a Call Center Representative, you will be required to manage customer inquiri...

Location

United States , Bloomfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Call Center Representative or similar customer service role
Strong proficiency in Customer Service and Documentation processes
Demonstrated ability to conduct Training sessions and implement Procedures
Commitment to Quality assurance and keen understanding of "About Time" concept
Fluency in English Language
Experience in handling Expense Reporting and Payroll Functions
Willingness to Travel as per job requirements
Knowledge of Financial Notes and Communication Skills
Familiarity with the issuance and tracking of Purchase Orders
Proficiency in using a Monitoring Tool for work-related tasks

Job Responsibility

Accurately and efficiently process customer credit applications
Maintain detailed and up-to-date customer credit records
Handle customer inquiries and resolve issues in a timely and detail oriented manner
Utilize Microsoft Office Suite and Windows OS for various tasks
Ensure adherence to standard procedures and processes
Meet department performance metrics, including call handling and quality monitoring
Maintain regular attendance and punctuality, adhering to assigned work schedules
Work effectively in a team environment, understanding the requirements of shift work
Willingness to handle rotational shifts, including evenings, weekends, and holidays
Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Healthcare Customer Service Representative

We are offering a long-term contract employment opportunity for an experienced H...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must have Medicaid call center experience within the last 2 years
Prior experience in call center customer service
Strong customer service skills
Expertise in data entry
Ability to handle email correspondence effectively
Proficiency in managing both inbound and outbound calls
Proficiency in Microsoft Excel
Proficiency in Microsoft Word
Experience in order entry
Ability to schedule appointments efficiently

Job Responsibility

Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations
Accurately documenting all patient interactions and information
Providing exceptional customer service at all times
Efficiently handling data entry tasks and order entry operations
Corresponding with patients via email as needed
Scheduling appointments for patients
Managing both inbound and outbound calls to resolve patient issues
Utilizing Microsoft Excel and Word for various administrative tasks
Navigating through health care audits, specifically those related to Medicare and Medicaid
Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

Join a leading medical device company that is dedicated to improving patient out...

Location

United States , Bloomington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (associate degree preferred)
1-3 years of experience in customer service, call centers, or related roles, ideally in the healthcare, medical device, or manufacturing industry
Strong communication and interpersonal skills, with the ability to manage difficult conversations and build rapport with diverse customers
Proficiency in Microsoft Office Suite and experience working with CRM software or customer support systems
Ability to work a Monday-Friday schedule from 10:30 AM to 7:00 PM and be available every fourth Saturday
Self-motivated and able to work independently in a hybrid environment after training
Detail-oriented with excellent organizational and multitasking skills

Job Responsibility

Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management
Respond to customer emails, phone calls, and online chat inquiries promptly and professionally
Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed
Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients
Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers
Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery
Document customer interactions and resolutions in the company’s database accurately and in a timely manner
Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes

What we offer

Opportunity for contract-to-hire conversion based on performance
Hybrid work schedule offering flexibility after training
Access to ongoing training and development programs
A chance to work with a market-leading medical device company making a positive impact on healthcare

Fulltime

Customer Service Representative

We are seeking a Customer Service Representative to join our team. Based in Hick...

Location

United States , Hicksville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrable experience or skills in Answering Inbound Calls
Proficiency in Call Center Customer Service
Proven record of excellent Customer Service
Ability to perform Data Entry tasks with accuracy
Experience in Email Correspondence
Skilled in handling both Inbound and Outbound Calls
Proficiency in Microsoft Excel
Proficiency in Microsoft Word
Proficiency in Order Entry
Experience in scheduling appointments

Job Responsibility

Professionally and promptly address incoming customer calls
Uphold outstanding customer service standards within a call center setting
Secure accurate and efficient data entry for all customer interactions
Manage email communications with customers, providing prompt and suitable responses
Handle both incoming and outgoing calls, upholding a high degree of professionalism
Use Microsoft Excel and Microsoft Word to keep customer records and process information
Accurately input customer orders into the system
Arrange appointments for customers when required
Supervise and manage customer accounts, implementing appropriate actions as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are offering a long term contract employment opportunity for a Customer Servi...

Location

United States , Poughkeepsie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in call center customer service, demonstrating exceptional communication and problem-solving skills
Proficient in data entry, with a keen focus on accuracy and detail
Must have excellent interpersonal skills, with the ability to build positive relationships with customers
Ability to multitask and manage time efficiently in a fast-paced environment
Exceptional listening skills to understand customer needs and provide appropriate solutions
Capable of handling customer complaints, providing appropriate solutions, and following up to ensure resolution
Basic computer skills and familiarity with customer service software and databases
Must have a patient and empathetic attitude towards customers' needs and concerns
Ability to work effectively both independently and as part of a team
Willingness to work in different shifts, including weekends and holidays

Job Responsibility

Efficiently handle customer inquiries and complaints via phone calls
Accurately process changes in customer details such as addresses, emails, etc. in the system
Collaborate with team members to escalate complex customer requests or payment issues
Utilize multiple systems and monitors to maintain comprehensive customer records
Log customer interactions in SAP and other proprietary platforms
Participate in training sessions for system usage, customer response handling, and handoff procedures
Utilize data entry skills to update and maintain customer records
Demonstrate professionalism during challenging customer interactions
Use 'Call Center Customer Service' skills to ensure a positive customer experience
Handle 'Answering Inbound Calls' as part of daily tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative

We are in the process of recruiting a Customer Service Representative based in A...

Location

United States , Albany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer service role
Proficiency in answering inbound calls
Experience in a call center customer service environment
Demonstrated ability to perform data entry tasks with high accuracy
Experience handling email correspondence in a detail oriented setting
Knowledge of both inbound and outbound call handling
Proficiency in Microsoft Excel and Microsoft Word
Experience with order entry
Efficient and accurate scheduling of appointments

Job Responsibility

Ensure accurate and efficient processing of customer credit applications
Maintain comprehensive and accurate customer credit records
Handle customer inquiries in a detail oriented, friendly, and timely manner
Take appropriate action in monitoring customer accounts
Respond to inbound and outbound call inquiries and follow-up with previous contacts
Perform support ticket transaction resolution tasks and carry out administrative functions
Create and maintain excellent documentation of all calls, questions, and complaints
Develop and maintain adequate records/documentation for audit and internal control purposes
Route mail, email, and carry out other assigned administrative support duties
Learn program rules of assigned projects to ensure the ability to respond to customer service inquiries

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

Working in the Waste, Refuse & Environmental Waste Management industry, you will...

Location

United States , Victor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

Job Responsibility

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Customer Service Representative

Robert Half

Location:
United States , Acton

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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United States , Acton

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Job Posted:
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