Call Center Customer Service Agent Job at Capital Vacations (Myrtle Beach)

Job Responsibility

Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills, able to book events, tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
Agents must type at least 30 words per minute
Daily adherence is expected at 85% minimum
Agents must be able to multitask throughout their shift seamlessly
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85% Quality Assurance score per month
Must convert 15% of calls to reservations at a minimum
Confident and comfortable working in a Pay for a Performance role
All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

Requirements

High School diploma, some college preferred
High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
Hotel/timeshare experience a plus
A strategic mindset to problem solving and craft win/win solutions
Knowledge Timeshare Ware is a plus
Previous experience using Salesforce.com is a plus
Ability to work both in a team and independently
Excellent organization and ability to multi-task required to handle multiple priorities
Very detailed oriented and accuracy is a must
Technically savvy ~ able to quickly pick up and maneuver through several different systems
Ability to work in a fast pace office environment
Excellent communication skills
Bilingual a plus
Comfortable in Selling all products and Services
Ability to work with a high level of professionalism at all times

Nice to have

some college
Hotel/timeshare experience
Knowledge Timeshare Ware
Previous experience using Salesforce.com
Bilingual

What we offer

Great hourly pay and opportunity for professional GROWTH
PAID TRAINING
Year-round work at a company with a NATIONAL presence
Medical, Dental, and Vision Insurance options
401(K) contribution after 90 days
Paid Life insurance, short-term and long-term disability
Flexible Spending Account
Paid Time Off & Holidays
Discounted vacation stays

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Call Center Customer Service Agent

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