Call Center Customer Service Agent Job at MMC Group LP (Carol Stream)

Call Center Agent

Join TUI within our specialist brand Intercruises as a Call Centre Agent based i...

Location

United Kingdom , Southampton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Previous experience in customer service/reservations environment
Confident communication and organizational skills
Guest-focused with a drive to deliver excellent customer service
Previous administration or finance admin experience (advantage)
Willingness to learn and work independently or as part of a global team
Excellent level of English, both written and verbal

Job Responsibility

Receive inbound calls, emails, and Webchats
Respond to queries (e.g., location of pickups, prices, times, amendments)
Check availability using databases and spreadsheets
Offer alternatives to secure sales
Process cancellations/refunds
Monitor general domestic coaching inbox
Reconciliation of payments
Daily administration tasks
Assist operations staff with calling guests

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to TUI Learning Hub
Opportunities for global projects and teams
Involvement in local charity and sustainability initiatives

Fulltime

Call Center Agent

Call Center Agent position at IKEA Mexico ensuring customer satisfaction through...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after purchase
Experience in ensuring a smooth and easy buying process
Familiarity with relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee satisfaction of all customers contacting through contact center
Identify customer needs and offer simple solutions
Take responsibility for resolving customer needs with realistic timelines
Update system with case notes for colleague awareness
Meet agreed service levels for response times
Handle angry or upset customers calmly
Encourage customer feedback to improve shopping experience
Use contact center tools to access IKEA range information
Respond to customer inquiries efficiently
Support additional sales opportunities

Fulltime

Customer Service Agent

A Call Center handles inbound and outbound calls. The representatives of a call ...

Location

United States , Montgomery

Salary:

Not provided

ASK

Expiration Date

Until further notice

Requirements

Daytime Shift Open Availability: Monday through Sunday, 7 a.m. to 9 p.m.
Overnight Shift Open Availability: Monday through Sunday
Main Shifts Available: 9 p.m. to 6 a.m. and 10 p.m. to 7 a.m.
Alternative Shifts Available: 8 p.m. to 5 a.m. and 5 p.m. to 2 a.m.
Experience in dealing with the public
Excellent communication skills, including verbal with proper grammar
Ability to work with others in a close manner
Good computer skills
Good multi-tasking skills
Technical expert in related computer applications

Job Responsibility

Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization's service and product information
Processing forms, orders and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Routing inbound calls to the appropriate resources
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them in the CRM
Obtaining and evaluating all relevant data to handle complaints and inquiries

Customer Service Agent

We’re not just building restaurant tech—we’re giving independent restaurants the...

Location

Poland , Krakow

Salary:

5500.00 - 8200.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Finance, payment, or customer service-related industry experience desired

Job Responsibility

Work from 14:00 to 22:00 Polish time including weekends and bank holidays
Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Qualifying metrics/criteria
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...

Location

United States , Baltimore

Salary:

22.00 - 26.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Job Responsibility

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
working hours flexibility
fluency in English both written and verbal
excellent communication and negotiation skills
good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

manage incoming inquiries through all customer service touch points
conduct entries with all the required customer information in the company’s CRM system
handle customer complaints through all touch points in accordance with company procedures
initiate outbound calls within the customer's lifecycle
work in shifts according to Customer Service working hours

What we offer

competitive remuneration package
discount on the household electricity bill
flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Call Center Customer Service Agent

MMC Group LP

Location:
United States , Carol Stream

Category:
Call Center

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Location:United States , Carol Stream

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

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Location:
United States , Carol Stream

Category:
Call Center

Contract Type:
Employment contract

Job Posted:
March 01, 2026