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Call Center Associate

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NTT DATA

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Location:
United States , Chicago

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

30990.00 - 52750.00 USD / Year
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Job Description:

This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.

Job Responsibility:

  • Educate and assist customers with account‑related billing questions, concerns, and requests
  • Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
  • Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
  • Provide application and navigational support for customer‑facing technologies
  • Guide customers through the problem‑solving process in a clear and supportive manner
  • Escalate unresolved issues to the appropriate next level of support when necessary
  • Provide accurate information related to first‑level business requirements
  • Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
  • Share customer feedback and suggestions with the appropriate internal teams

Requirements:

  • Minimum of 3 years of experience in a contact center and/or customer service environment
  • Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
  • High school diploma or GED required
  • Fluent in English
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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