Call Center Associate Job at NTT DATA (Quezon City)

Call Center Associate

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

Call Center Associate

The Call Center Associate role involves managing customer relationships during t...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

College degree in Hospitality Management or equivalent
Excellent personal presentation and interpersonal skills
Good problem-solving ability
Proficient in Hotel property management systems, in particular Opera and other PMS
Fluent in reading, writing and spoken English language skills
Fluent in reading, writing and spoken Spanish language skills
Strong administrative skills
Outstanding demonstrated coaching and development skills

Job Responsibility

Manage a customer through the complete implementation and deployment process of a property management system
Develop and maintain a strong supporting relationship with the property through phone calls and emails
Ensure all appropriate information is provided, received, and verified for a successful deployment or upgrade of the PM system at property level
Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans
Manage the customer relationship through the deployment process to ensure satisfaction
Schedule and monitor the completion of the installation
Provide updates to vendors when necessary
Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups
Manage multiple relationships for deployment at the same time

Fulltime

Call Center Associate I - Lottery

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island t...

Location

United States , RI Statewide

Salary:

Not provided

Brightstar Lottery

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of customer service experience (call center or similar)
Basic computer and data entry skills
Strong listening and communication skills
Clear written and verbal communication
Flexibility with shift availability

Job Responsibility

Answer inbound calls from lottery retailers across multiple jurisdictions
Assist with equipment issues, supply requests, and game information
Collaborate with internal departments to resolve issues
Diagnose and troubleshoot terminal equipment problems
Defuse tense situations and escalate when necessary
Use knowledge base for accurate information and troubleshooting
Document each contact in the CRM system with detailed notes
Deliver consistently outstanding customer service

What we offer

Paid shift differentials for qualifying hours

Fulltime

Bpo call center associate

The BPO Call Center Associate role involves providing first-line support for cus...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Call Center Senior Associate

The Customer Service Executive (L1 Support) is a vital role that serves as the f...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor's degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware, software, and connectivity issues
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

Distribution Center Will Call Order Associate

Pulls will call orders for jobbers. Pulls all special orders accurately and as c...

Location

United States , Norcross

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent work experience required
6 months prior work experience
Have a working knowledge of the entire stockroom
Ability to work in a fast paced setting and have the capability to work calmly under
Ability to communicate with customers, supervisors, and other Will Call employees
Possess personal drive, self-motivation and initiative to accomplish company goals
Possess a willingness and ability to learn
Possess analytical problem solving skills
Ability to work flexible hours, sometimes including weekends and holidays as required by customer business needs
Ability to pass a drug screen test and routine background inquiry

Job Responsibility

Pulls will call orders for jobbers
Pulls all special orders accurately and as completely as possible, placing the items into the appropriate tubs
Ensures proper processes and procedures are utilized to minimize inventory shrinkage
Checks all orders for accuracy
Reports all overage/shortage/damaged merchandise
Shares responsibility for maintenance and cleanliness of area
Completes all job prerequisite training
Demonstrates ability to perform the required duties of the job

Fulltime

Legal Project Supervisor (Call Center)

This role will serve as a Project Supervisor (Call Center) assigned to the Radia...

Location

United States , Washington, District of Columbia

Salary:

65000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

At least two years of progressively more responsible experience on major litigation support projects, including at least one year of supervisory experience, including proven capabilities and communication skills to successfully interact with clients and attorneys
Requires in-depth knowledge of litigation support, excellent written and oral communication skills
Must be able to anticipate litigation support and claims processing needs, and develop and execute detailed plans for addressing those needs
Experience in claim management or processing environments, particularly having worked with a claim management system
Familiarity with the review of claims documents, both electronically and in hard-copy – to include assessing document information against decision-tree guidance and applying categorization standards
Experience with claim review lifecycles and the ability to triage claims based on established guidelines
Highly skilled in coordinating across teams and with other Managers, Supervisors, team members, and clients
Demonstrated ability to oversee and coordinate numerous complex and time-critical claim support activities simultaneously, including technical/data processing support activities
Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications
Undergraduate degree required

Job Responsibility

Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns
Oversee and direct all aspects of Amentum staff assigned to the RECA Call Center, to include supervision of Call Center activities, training new team members, and updating training materials as guidance changes
Assist claimants with substantive questions as they relate to the filing of claims, timing of submissions, and troubleshooting issues with submission
Assist claimants and Call Center staff with resolving discrepancies, missing information, and explanations of policies and procedures
Perform troubleshooting for the platforms on which calls are received and databases used in reviewing claims and potential claims
Reports directly to leadership on issues identified in Call Center activities and calls escalated for unique circumstances
Interfaces with Federal attorney team members to identify daily team priorities and communicate expectations of priorities to team members
Reports to the Project Manager on the performance of Call Center staff and recommendations for process improvement in associated workflows
Tracks, compiles, and reports on Call Center activity performance metrics, and assesses Call Center staff performance against measurable standards and goals
Determine individual team member capacity and reassign members to high priority tasks, while maintaining coverage of other team tasks

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Customer Service Representative - Call Center

We are seeking a detail-oriented and customer-focused Customer Service Represent...

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate's degree from an accredited college or university
At least 6 months of recent experience in a call center or customer support environment
Strong customer service orientation with a focus on empathy, accuracy, and professionalism
Understanding of call center operations and quality standards
Ability to build effective working relationships with diverse populations
Strong problem-solving and analytical skills
High level of attention to detail, especially in data entry and documentation
Ability to manage multiple tasks and meet deadlines in a structured environment
Strong verbal, written, and interpersonal communication skills
Ability to maintain confidentiality and professionalism at all times

Job Responsibility

Serve as the first point of contact for inbound inquiries regarding applications, status updates, and required documentation
Provide professional, one-on-one phone support to consumers and program participants
Accurately document all customer interactions in designated systems
Maintain up-to-date knowledge of Summer EBT and related program policies
Route calls appropriately to leadership or partner agencies when required
Deliver clear, accurate, and complete information based on program guidelines
Track call trends, identify recurring issues, and recommend service improvements
Handle escalated or sensitive situations with professionalism and composure
Enter and manage complaints in accordance with internal procedures
Conduct research to resolve customer inquiries when necessary

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Select Country

Call Center Associate

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Call Center Associate

Call Center Associate

Call Center Associate

Call Center Associate I - Lottery

Bpo call center associate

Call Center Senior Associate

Distribution Center Will Call Order Associate

Legal Project Supervisor (Call Center)

Customer Service Representative - Call Center

Our AI answers in your language