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Call Center Associate

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NTT DATA

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Location:
Philippines , Quezon City

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Call Center Associate will serve as the first point of contact for customer inquiries, providing timely and professional support.

Job Responsibility:

  • Act as the first line of support for customer issues and service requests
  • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
  • Accurately document all incidents and actions taken in the ticketing system
  • Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
  • Follow scripted resolutions and standard operating procedures from the Knowledge Base
  • Resolve customer issues within defined SLAs (Service Level Agreements)
  • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
  • Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
  • Participate in regular training sessions to stay updated on processes, tools, and technologies
  • Maintain confidentiality and comply with company data protection and security policies

Requirements:

  • Strong communication skills
  • Ability to document incidents accurately
  • Participation in training sessions is essential

Additional Information:

Job Posted:
March 18, 2026

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