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Call Center Associate

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NTT DATA

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Location:
United Arab Emirates , Dubai

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Call Center Associate role involves managing customer relationships during the deployment of property management systems. Candidates should have a college degree in Hospitality Management and be proficient in hotel property management systems like Opera. Strong interpersonal and problem-solving skills are essential, along with fluency in English and Spanish. This is a full-time position based in Dubai, with an immediate start.

Job Responsibility:

  • Manage a customer through the complete implementation and deployment process of a property management system
  • Develop and maintain a strong supporting relationship with the property through phone calls and emails
  • Ensure all appropriate information is provided, received, and verified for a successful deployment or upgrade of the PM system at property level
  • Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans
  • Manage the customer relationship through the deployment process to ensure satisfaction
  • Schedule and monitor the completion of the installation
  • Provide updates to vendors when necessary
  • Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups
  • Manage multiple relationships for deployment at the same time

Requirements:

  • College degree in Hospitality Management or equivalent
  • Excellent personal presentation and interpersonal skills
  • Good problem-solving ability
  • Proficient in Hotel property management systems, in particular Opera and other PMS
  • Fluent in reading, writing and spoken English language skills
  • Fluent in reading, writing and spoken Spanish language skills
  • Strong administrative skills
  • Outstanding demonstrated coaching and development skills

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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