Call Center Associate Job at NTT DATA (Gurugram)

Call Center Associate

We are currently seeking a Call Center Associate to join our team in Metro Manil...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

New

Call Center Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
Being part of a global organization where you can BELONG
Belonging to a team where you can make a DIFFERENCE
Being part of a global PIONEER

Fulltime

Call Center Associate

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

Call Center Associate

The Call Center Associate will serve as the first point of contact for customer ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to document incidents accurately
Participation in training sessions is essential

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Call Center Associate

The Call Center Associate role involves managing customer relationships during t...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

College degree in Hospitality Management or equivalent
Excellent personal presentation and interpersonal skills
Good problem-solving ability
Proficient in Hotel property management systems, in particular Opera and other PMS
Fluent in reading, writing and spoken English language skills
Fluent in reading, writing and spoken Spanish language skills
Strong administrative skills
Outstanding demonstrated coaching and development skills

Job Responsibility

Manage a customer through the complete implementation and deployment process of a property management system
Develop and maintain a strong supporting relationship with the property through phone calls and emails
Ensure all appropriate information is provided, received, and verified for a successful deployment or upgrade of the PM system at property level
Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans
Manage the customer relationship through the deployment process to ensure satisfaction
Schedule and monitor the completion of the installation
Provide updates to vendors when necessary
Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups
Manage multiple relationships for deployment at the same time

Fulltime

Call Center Associate I - Lottery

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island t...

Location

United States , RI Statewide

Salary:

Not provided

Brightstar Lottery

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of customer service experience (call center or similar)
Basic computer and data entry skills
Strong listening and communication skills
Clear written and verbal communication
Flexibility with shift availability

Job Responsibility

Answer inbound calls from lottery retailers across multiple jurisdictions
Assist with equipment issues, supply requests, and game information
Collaborate with internal departments to resolve issues
Diagnose and troubleshoot terminal equipment problems
Defuse tense situations and escalate when necessary
Use knowledge base for accurate information and troubleshooting
Document each contact in the CRM system with detailed notes
Deliver consistently outstanding customer service

What we offer

Paid shift differentials for qualifying hours

Fulltime

Bpo call center associate

The BPO Call Center Associate role involves providing first-line support for cus...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Bilingual Call Center & Dispatch Associate

We are a family-owned pet logistics company in Kendall, Miami, specializing in d...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer service experience required
Previous call center experience strongly preferred
Excellent verbal and written communication skills in both English and Spanish
Strong organizational skills and attention to detail
Ability to remain calm, empathetic, and professional in emotionally sensitive situations
Comfortable working in a fast-paced environment and handling multiple tasks simultaneously
Proficient with computers and customer service systems.

Job Responsibility

Answer incoming calls and assist clients with pet transportation inquiries and service requests
Gather and accurately document client and pet information
Provide real-time updates regarding pet logistics, including customs clearance, inspections, and transportation status
Coordinate dispatch activities and communicate with drivers and service partners
Assist families with emergency pet pick-up services and serve as a liaison with our pet funeral service partners
Deliver exceptional customer service during both routine and sensitive situations.

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

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