Call Center Associate Job at NTT DATA (Metro Manila)

Call Center Associate

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

Call Center Associate

The Call Center Associate will serve as the first point of contact for customer ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to document incidents accurately
Participation in training sessions is essential

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Call Center Associate

The Call Center Associate role involves managing customer relationships during t...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

College degree in Hospitality Management or equivalent
Excellent personal presentation and interpersonal skills
Good problem-solving ability
Proficient in Hotel property management systems, in particular Opera and other PMS
Fluent in reading, writing and spoken English language skills
Fluent in reading, writing and spoken Spanish language skills
Strong administrative skills
Outstanding demonstrated coaching and development skills

Job Responsibility

Manage a customer through the complete implementation and deployment process of a property management system
Develop and maintain a strong supporting relationship with the property through phone calls and emails
Ensure all appropriate information is provided, received, and verified for a successful deployment or upgrade of the PM system at property level
Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans
Manage the customer relationship through the deployment process to ensure satisfaction
Schedule and monitor the completion of the installation
Provide updates to vendors when necessary
Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups
Manage multiple relationships for deployment at the same time

Fulltime

Call Center Associate I - Lottery

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island t...

Location

United States , RI Statewide

Salary:

Not provided

Brightstar Lottery

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of customer service experience (call center or similar)
Basic computer and data entry skills
Strong listening and communication skills
Clear written and verbal communication
Flexibility with shift availability

Job Responsibility

Answer inbound calls from lottery retailers across multiple jurisdictions
Assist with equipment issues, supply requests, and game information
Collaborate with internal departments to resolve issues
Diagnose and troubleshoot terminal equipment problems
Defuse tense situations and escalate when necessary
Use knowledge base for accurate information and troubleshooting
Document each contact in the CRM system with detailed notes
Deliver consistently outstanding customer service

What we offer

Paid shift differentials for qualifying hours

Fulltime

Bpo call center associate

The BPO Call Center Associate role involves providing first-line support for cus...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Call Center Senior Associate

The Customer Service Executive (L1 Support) is a vital role that serves as the f...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor's degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware, software, and connectivity issues
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Fulltime

Distribution Center Will Call Order Associate

Pulls will call orders for jobbers. Pulls all special orders accurately and as c...

Location

United States , Norcross

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent work experience required
6 months prior work experience
Have a working knowledge of the entire stockroom
Ability to work in a fast paced setting and have the capability to work calmly under
Ability to communicate with customers, supervisors, and other Will Call employees
Possess personal drive, self-motivation and initiative to accomplish company goals
Possess a willingness and ability to learn
Possess analytical problem solving skills
Ability to work flexible hours, sometimes including weekends and holidays as required by customer business needs
Ability to pass a drug screen test and routine background inquiry

Job Responsibility

Pulls will call orders for jobbers
Pulls all special orders accurately and as completely as possible, placing the items into the appropriate tubs
Ensures proper processes and procedures are utilized to minimize inventory shrinkage
Checks all orders for accuracy
Reports all overage/shortage/damaged merchandise
Shares responsibility for maintenance and cleanliness of area
Completes all job prerequisite training
Demonstrates ability to perform the required duties of the job

Fulltime

Call Center Specialist CSR - EBT Program

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate degree preferred, OR at least 6 months of recent call center customer service experience
Outstanding customer service with empathy and professionalism
Strong verbal and written communication skills
Excellent active listening skills
Ability to remain calm under pressure
Strong problem-solving and critical thinking abilities
Accurate data entry and documentation skills
Ability to multitask while maintaining attention to detail
Comfortable working with diverse populations
Proficiency with Microsoft Office and computer systems

Job Responsibility

Answer incoming customer calls professionally and courteously
Assist callers with application status, application questions, and requests for additional information
Accurately document every customer interaction
Research customer inquiries and provide clear, accurate information
Escalate calls appropriately when needed
Process complaints following established procedures
Enter and update information within multiple computer systems
Monitor trends in customer inquiries and report recurring issues
Meet daily quality, productivity, and customer service goals
Participate in ongoing training and quality improvement initiatives

What we offer

Medical coverage
Dental coverage
Vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

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