CrawlJobs Logo
IKEA Logo IKEA · Call Center

Call Center Area Manager

United States, Baltimore Employment contract 79873.00 - 114617.50 USD / Year · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

Job at IKEA: You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility

  • Lead, develop and secure excellent performance and engagement from a number of Team Leaders within an assigned area (Sales or Resolutions) in the Call Center
  • Ensure clear guidelines are communicated to the team in order to secure best practice
  • Ensure adequate operations for performance management in order to maintain satisfactory performance levels
  • Collate and implement feedback from Team Leaders in order to ensure that key opportunities and challenges within the assigned area are highlighted and addressed to relevant stakeholders
  • Support and contribute with input to the Call Center Manager within the assigned area in developing an action plan for executing the strategy in order to achieve targets
  • Anchor strategy within the team and ensure aligned execution of the action plan in order to ensure outcomes are met
  • Ensure consistent ways of working by conducting Team Leader calibration sessions in order to secure a seamless customer experience

Requirements

  • Minimum 5 years of experience within customer service or sales
  • Minimum 3 years of experience in leading leaders and co-workers
  • Extensive knowledge of leadership principles to motivate and empower leaders individually as well as to create togetherness within teams
  • Good knowledge of the complexity of change management and understanding of key factors for a successful change initiative
  • General knowledge of the people planning process and the recruitment process, and understanding how to contribute to these
  • Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
  • Good understanding of the complexity of Call Center operations and Sales/Resolutions as an integrated part of the business
  • Passion for leading others and energized by developing and challenging leaders to reach set individual goals
  • Ability to transform strategy into plans and guidelines

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
IKEA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Call Center Area Manager

8 matching positions

Manager Call Center VBU Support

The Manager Call Centre & VBU Support is responsible for the end-to-end manageme...
Location
Location
Congo, the Democratic Republic of the , Kinshasa
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent with Planning, organizational and time management
  • Excellent with Service management
  • Ability to Influence Stakeholders
  • Advanced IT Technical Skills – Hardware, Operating Systems, Databases, Industry Applications (Call Center, Chat bot, KYC)
  • Excellent with mapping techniques Business requirements to processes to application functionalities
  • Sound knowledge of the management and execution of supplier and internal Service Level Agreements
  • ITL, Process Design and Workflow Optimization
  • Strong and Focused Business Oriented decision making
  • Architecture design, development and implementation skills
  • Strong interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Oversee the day-to-day operations of all applications under your supervision to ensure systems availability and performance
  • Efficiency in Incident and problems management as per the policy (SLA)
  • Billing – ensure data accuracy, integrity and timely processing and develop and maintain a detailed reports on billing metrics, trends, and key performance
  • Business projects and new products timely delivered and with high quality of expected outcomes
  • Ensure all applications under your area comply with Technology Security requirements
  • End-to-end management, stability, performance, and continuous improvement of Call Center platforms and VBU support
  • Day-to-day well running of various applications within area of responsibility
  • Ensure billing operations meet Vodacom standards, compliance requirement, and Customer Satisfaction Goals
  • Resource management (Human Resources, Financial Resources CAPEX/OPEX, Value materialization and Reporting)
  • Develop and maintain infrastructure (HW, SW, DB, MW) and applications
Read More
Arrow Right

Call Center Manager

Run and optimize Call Center Operations, both in-house and outsourced. Ensure ef...
Location
Location
Congo, the Democratic Republic of the , Kinshasa
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
  • Relevant Diploma (Business Admin, Financial, Law, Data Management, Communication, IT, Project Management)
  • Call Centre experience
  • Administrative skills
  • Staffing experience
  • Supervisory Experience
  • Knowledge of Call Centre metrics
  • GSM knowledge
  • Financial Services Knowledge
  • Rostering and scheduling
Job Responsibility
Job Responsibility
  • Run and optimize Call Center Operations, both in-house and outsourced
  • Ensure efficient service delivery and customer satisfaction
  • Operate the call center in alignment with the business strategy
  • Optimize workflows and processes
  • Usage of technology to ensure maximum first line support and resolution of Customers complex queries
  • Ensure positive Customer Experience
  • Hiring, training, and supervising call center staff. This includes scheduling, performance management, and motivating employees to achieve goals
  • Identifying agents training needs and providing ongoing coaching to improve staff skills and knowledge
  • Maintaining clear and effective communication with staff, other departments and senior management
  • Evaluating agents interactions with Customers, providing feedback and coaching staff on best practices
Read More
Arrow Right

Assistant Sales Manager/ Sales Manager (Sales Center)

The position is accountable for proactively soliciting and handling sales opport...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
Job Responsibility
Job Responsibility
  • Building Successful Relationships that Generate Sales Opportunities
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Develops relationships within community to strengthen and expand customer base for sales opportunities
  • Manages and develops relationships with key internal and external stakeholders
  • Provides accurate, complete and effective turnover to Event Management
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Identifies new business to achieve personal and location revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Fulltime
Read More
Arrow Right

Patient Access Services Representative - TMCOne - Call Center

SUMMARY: Assists medical care givers with patient management, tracking and monit...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
  • Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
  • Some positions may require certification as a Medical Assistant (CMA)
  • Knowledge of office management practices, including billing and scheduling within healthcare
  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • Knowledge of patient care protocols and practices
  • Knowledge of general patient care practice, methods and regulations
  • Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients
  • Skill in scheduling appointments and referrals
  • Ability to read or listen and comprehend simple instructions, short correspondence, and memos
Job Responsibility
Job Responsibility
  • Assists medical care givers with patient management, tracking and monitoring requirements
  • Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
  • Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
  • ensures that cash handling follows corporate policies
  • Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
  • Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
  • Performs medical necessity screening and ensures compliance with system requirements
  • Fulltime
Read More
Arrow Right

Inbound Call-Center Representative

Inbound Call Center Representative. As an Inbound Call Center Representative, yo...
Location
Location
United States , Shreveport
Salary
Salary:
19.00 USD / Hour
aveanna.com Logo
Aveanna Healthcare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years’ experience in a call center environment
  • Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
  • High-school diploma or GED
Job Responsibility
Job Responsibility
  • Manage 40-50 inbound calls per day with compassion and empathy
  • Represent Aveanna and its values as the first point of contact
  • Support branch operations and compliance by maintaining an organized office environment, monitoring enteral formula storage temperatures, conducting routine safety checks, managing inventory of supplies and equipment, maintaining clean and dirty equipment areas, assisting customers/vendors/surveyors during visits
What we offer
What we offer
  • Equipment Provided
  • Fun, Inclusive Work Environment
  • Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
  • 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
  • 6 Paid Holidays
  • Supportive Team with Role-Based Training
  • Internal Opportunities for Growth
  • Interactive Clubs and Engagement Opportunities
Read More
Arrow Right

Spg call center team member

Within the family there is a range of technical and managerial customer on-site ...
Location
Location
United States , San Antonio
Salary
Salary:
92600.00 - 213500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • US Citizenship required
  • Clearance required: TS/SCI with Full Scope Poly
  • Bachelor's degree preferred or Associate degree holder (technical field) with 1-3 years working experience in related fields desired
  • Working knowledge of Level 1 (L1) IT support processes, including incident management, ticket triage, categorization, prioritization, and escalation
  • Familiarity with IT service management (ITSM) platforms such as ServiceNow, Jira, and Salesforce for ticket creation, tracking, and reporting
  • Basic understanding of IT hardware and network fundamentals (LAN/WAN, VPN, DNS, TCP/IP, firewalls, connectivity troubleshooting)
  • Ability to operate within and follow strict protocols in air-gapped and secure network environments
  • Experience monitoring alerts across multiple systems, dashboards, email queues, phone lines, and chat platforms simultaneously
  • Strong attention to detail with the ability to accurately document technical information and customer interactions
  • Ability to follow established Standard Operating Procedures (SOPs) and escalation matrices
Job Responsibility
Job Responsibility
  • Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
  • Integrate technical knowledge and business understanding to create solutions for customer
  • Mentor/consult with team members, other organizations, customers, and vendors on complex issues
  • Act as a consultant in service delivery business, technology, industry or specific application
  • Resolve technical and some business incidents independently
  • Mentor/assist less-experienced team members on complex incidents
  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
  • Review support plan for business indicators and map to company service solutions
  • Develop and grow assigned customer account relationships with complex and strategic accounts
  • Act as trusted advisor in the consultant role for customer and company sales teams
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Fulltime
Read More
Arrow Right

Receptionist and Call-center

To provide full reception service to outpatients, visitors, and in-patients. To ...
Location
Location
Egypt , Kattamya
Salary
Salary:
Not provided
assih.com Logo
As-Salam International Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • 1-year experience in a similar position
Job Responsibility
Job Responsibility
  • Serves as the first point of contact for incoming patients and visitors
  • To be able to deal with telephone calls whilst at the same time managing face to face inquiries, booking appointments, directing patients to the right personnel/locations
  • Responsible for keeping the reception area clean and organized
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to patients', prospective patients, and visitor inquiries in a courteous manner
  • Receives and distributes hospital management and physician correspondence
  • Provides out-patients with the Q system ticket number according to required specialty
  • Receives various Out-Patient clinics/procedures bookings and schedules them into requested/ available physicians’ slots on HIS
  • Books for out-patient follow-up appointments
  • Stamps claim forms, medical prescriptions, and any required investigations insurance documents
Read More
Arrow Right

Pharmacy Technician Supervisor - Outpatient Pharmacy Call Center

Join our Retail Pharmacy team! The Pharmacy Technician Supervisor – Outpatient P...
Location
Location
United States , Lenexa
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate
  • 2 or more years experience as a Pharmacy Tech or previous leadership role
  • Pharmacy Technician Registration - State Board of Pharmacy
  • Basic keyboarding
  • Microsoft Word, Excel and Access
Job Responsibility
Job Responsibility
  • Actively participates in local, regional and national professional organizations to facilitate networking and benchmarking
  • Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care
  • Completes all aspects of personnel management and supports the ongoing development for Pharmacy staff in areas of responsibility
  • Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization
  • Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations
  • Manages his/her responsibilities in a way that supports the achievement of departmental goals
  • Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level
  • Skillfully administers, directs and allocates all organizational resources. Monitors departmental productivity and prepares reports as required
  • Adapts to meet service, quality, and cost expectations utilizing data
  • Participates in interdisciplinary efforts to enhance medication use and cost, quality and service initiatives to improve patient care
Read More
Arrow Right