Call Center Applications Developer Officer Job at Citi (Chennai)

Operations Coordinator

We are offering a long-term contract employment opportunity for an Operations Co...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service and Call Center Customer Service
Excellent Communication skills, both written and verbal
Familiarity with Office Functions and Operations
Knowledge of company Procedures and ability to Schedule Appointments
Experience with Invoice creation and Payment Processing
Ability to ensure Quality in all tasks and understand Logistics
Proficiency in Shipping Functions
Excellent Time Management skills and the ability to Execute tasks efficiently
Proficiency in Microsoft Office Suites
Understanding and adherence to Company Policy

Job Responsibility

Efficiently handle customer credit applications and maintain accurate records
Respond to customer and carrier requests through task boards and assigned email accounts
Update financials and execute non-standardized activities related to carrier payments
Schedule appointments and track shipments, ensuring quality and efficiency at all times
Monitor customer accounts and take appropriate action when necessary
Validate load data in systems according to standards
Execute tasks such as creating orders, activating shipments, building and assigning loads
Manage events utilizing knowledge gained through Standard Operation Procedures (SOPs) and experience
Ensure customer satisfaction by following through on requests and escalating when necessary
Demonstrate strong time management and prioritization skills in all tasks

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Care Advisor - Spanish

Our Care Advisors support customers in many different languages and are the firs...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (Spanish)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Care Advisor

Allianz Partners provides global and local health insurance and other employee b...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (German)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Fulltime

New

Workforce Management Analyst

Step into a role of Workforce Management Analyst, where you will take responsibi...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Real-time performance & service management: Deliver high-quality real-time analysis, KPI reporting, and insights to optimize call center performance, improve customer service, and support leadership decision-making
Operational coordination & stakeholder management: Act as the central point of contact during business incidents, coordinating responses with BIM, IT, and relevant teams, and ensuring minimal impact on retained and non-retained functions
Workforce planning & resource optimization: Manage WFM scheduling methodologies (e.g., Aspect scheduling, automatic agent assignment), align resources with forecasted demand, manage shrinkage, and ensure SLA adherence across intraday, daily, weekly, and monthly planning
Any AML stream related experience, preferably CDD (Client Onboarding)
Should have interacted with Front office and RM teams via Phone daily
Should be flexible for any shifts
Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types
Proficiency in spoken and written English is a must
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise

Job Responsibility

Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process
Collaboration with teams across the bank to align and integrate workforce management processes and governance
Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations
Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas
Identification of industry trends and developments to implement best practice in workforce management Services
Participation in projects and initiatives to improve workforce management efficiency and effectiveness
Development and management of staffing schedules to optimise staffing levels to meet business needs
Management of the operational readiness plans, supporting the business with meeting desired customer outcomes
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources

What we offer

We offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
Hybrid working
We’re committed to providing a supportive and inclusive culture and environment for you to work in

Fulltime

Police Officer

Performs police patrol, investigation, traffic regulation, and related law enfor...

Location

United States , Arkansas City

Salary:

18.83 - 34.21 USD / Hour

City of Arkansas City

Expiration Date

Until further notice

Requirements

Must be 21 years of age or older at the time of employment
Must be a U.S. citizen and be able to read and write the English language
Must successfully complete and pass internal selection process
Must not have felony convictions and disqualifying criminal history within the past seven years
Must possess a valid driver's license with a safe driving record as determined by the employer
Must not have a recent record of suspension or revocation of driver's license in any state
If not certified as a law enforcement officer by the Commission on Police Officer Standards and Training (CPOST) must successfully complete the Kansas Law Enforcement Training Center (KLETC) academy within 18 months of hire, and be granted certification as a law enforcement officer by (CPOST)
or be granted reciprocation or a waiver from the directors of KLETC and CPOST
Must complete the department Field Training Officer Program within 18 months of hire
Must maintain training requirements as required by Kansas Statute 74-5607a(b)

Job Responsibility

Performs police patrol, investigation, traffic regulation, and related law enforcement activities
Works on assigned shifts performing security patrols, traffic control, preliminary investigation, first aid at accidents, and detection, investigation and arrest of persons involved in crimes or misconduct
Maintains availability by radio or telephone for consultation on major emergencies
Carries out duties in conformance with Federal, State, County, and City laws and ordinances
Patrols streets, parks, commercial and residential areas to preserve the peace and enforce the law, control vehicular traffic, prevent or detect and investigate misconduct involving law violations
Quickly responds to 9-1-1 emergency radio calls
Examines doors, windows, premises of unoccupied buildings in order to detect suspicious conditions
Accompanies prisoners to headquarters, jail, or court and appears in court as arresting officer
Gives advice on laws and ordinances and general information to the public
Attends training classes in police methods, firearms, first aid, and related subjects

Fulltime

Facility Manager Italy

Facility manager’s main mission will be to manage and leverage the maximum power...

Location

Italy , Milan

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Electrical engineering degree preferred or proven experience and knowledge of electrotechnical issues applied to the components of the entire electrical line-up of data centers: Transformers, UPSs, Generators, common symbols for components like resistors, capacitors, transformers, switches, and circuit breakers
Technical knowledge to pilot the various trades involved
Able to communicate in written and oral English
Deep understanding of Electrical Schematics: mastery in reading and interpreting electrical schematics and diagrams, focusing on power distribution, UPS systems, and cooling infrastructure relevant to data centers
Reading and Interpreting Schematics: Understanding Schematic Flow, how to follow the flow of circuits and identify the relationship between different components within a schematic. Component Identification and Function: Detailed study of the function of each component within a schematic and its role in the overall system
Advanced circuit analysis techniques to understand complex electrical systems within data centers
Practical Application of Schematics in Troubleshooting: Utilizing electrical schematics for effective troubleshooting and fault identification in data center infrastructure
Electrical System Design and Maintenance: knowledge of designing electrical systems for data centers, including redundancy configurations and energy efficiency improvements
Preventive and predictive maintenance practices for electrical equipment, based on manufacturer guidelines and industry best practices
Incident management, including root cause analysis and corrective action planning, with a focus on electrical system failures

Job Responsibility

Manage and leverage the maximum power from our suppliers, mainly with the FM supplier
Lead the day-to-day relationship in terms of planning, preparation and field execution according to the internal procedures
Monitor the infrastructure management activities of Datacenters leading technically all our suppliers
Work together with other FMs and other teams
Cover all technical areas in the Datacenter, with very strong needs on: Electricity, Low Current (access control, CCTV…) and H&S management, among others
Be one of the main players in the quality of service rendered by our suppliers, especially in terms of continuity
Work very closely with the different suppliers and mainly with the FM company with focus on: Planning maintenance, prepare corrective works (review and validation of changes and MOPs when required, attending dry runs, BMS follow up of the installation to ensure a good performance, supporting other teams that could require on the field support for projects (Construction, Service Delivery, Energy management, quality and compliance team, among others)
Work closely with the Critical Environment Manager supporting, from the technical perspective, all Incident management
Be part of the on-call team for Data4
Support the CEM and the CSM team in terms of customer communication providing them info related to maintenance operations, preventive planning, incident management, RCA analysis, action plans tracking, correctives, small projects follow up, BMS monitoring, reporting

Fulltime

Call Center Applications Developer Officer

Citi

Location:
India , Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Call Center Applications Developer Officer

Citi

Location:India , Chennai

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
December 28, 2025