Call Center Analyst Job at NTT DATA (Chicago)

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Customer Service Analyst

As one of the nation’s premier minority-owned companies, we are a high performan...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities

Job Responsibility

Assist customer with their inquiries, complaints, discrepancies, and potential fare disputes under service request
Handle incoming calls and make out bound calls needed
Support the transit Customer Call Center as needed
Be responsible for set-up, processing, and modify autoloads for customers
Provide e-commerce and telephone customer care support to Corporate/Institutions Accounts
Other duties as assigned

Fulltime

Claude AI Business Analyst

This role involves working closely with stakeholders to evaluate business proces...

Location

United States , Cincinnati

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst, preferably with AI-related projects
Strong understanding of call center operations and customer service workflows
Proficiency in conducting document reviews and preparing detailed reports
Familiarity with Agile Scrum methodologies and project management practices
Expertise in performing gap analyses to identify areas for improvement
Excellent communication and collaboration skills to engage with diverse stakeholders
Analytical mindset with the ability to interpret complex processes and data
Knowledge of AI tools and their application in business environments

Job Responsibility

Participate in discovery calls to analyze and document business processes, workflows, and data flows
Collaborate with stakeholders to identify opportunities for AI agents to optimize business processes
Evaluate resource requirements and recommend appropriate AI tools and solutions
Conduct gap analyses to compare current state processes with future state objectives
Provide detailed documentation and insights to support the development of a structured AI playbook
Work within Agile Scrum methodologies to ensure efficient project delivery
Review and analyze call center customer service operations for potential AI integration
Serve as a liaison between technical teams and business stakeholders to ensure alignment
Present findings and recommendations to support decision-making for AI-driven strategies
Maintain clear and organized documentation throughout all stages of analysis

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Business Analyst with Power BI

We are looking for a skilled Business Analyst with expertise in Power BI to join...

Location

United States , Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst, preferably with Power BI expertise
Strong understanding of call center operations and customer service processes
Proficiency in conducting document reviews and ensuring compliance with project standards
Hands-on experience with Agile Scrum methodologies and project management principles
Ability to perform gap analysis and recommend effective solutions
Excellent communication skills for collaborating with diverse teams and stakeholders
Strong analytical and problem-solving skills with a detail-oriented mindset
Proficiency in data visualization tools, particularly Power BI, to create impactful reports

Job Responsibility

Conduct thorough business analysis to identify and address operational challenges and opportunities
Collaborate with call center teams to enhance customer service processes and identify areas for improvement
Review and evaluate documents to ensure accuracy and alignment with project goals
Utilize Agile Scrum methodologies to manage project workflows and deliver results efficiently
Perform gap analysis to identify discrepancies between current and desired business processes
Develop and present Power BI dashboards and reports to communicate key findings and recommendations
Work closely with stakeholders to gather requirements and ensure alignment with business objectives
Support the implementation of solutions by coordinating with technical and non-technical teams
Monitor project progress and provide regular updates to relevant stakeholders
Analyze data to provide actionable insights that support decision-making and strategic planning

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Business Analyst with Power BI

We are looking for a skilled Business Analyst with expertise in Power BI to join...

Location

United States , Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst, preferably with Power BI expertise
Strong understanding of call center operations and customer service processes
Proficiency in conducting document reviews and ensuring compliance with project standards
Hands-on experience with Agile Scrum methodologies and project management principles
Ability to perform gap analysis and recommend effective solutions
Excellent communication skills for collaborating with diverse teams and stakeholders
Strong analytical and problem-solving skills with a detail-oriented mindset
Proficiency in data visualization tools, particularly Power BI, to create impactful reports

Job Responsibility

Conduct thorough business analysis to identify and address operational challenges and opportunities
Collaborate with call center teams to enhance customer service processes and identify areas for improvement
Review and evaluate documents to ensure accuracy and alignment with project goals
Utilize Agile Scrum methodologies to manage project workflows and deliver results efficiently
Perform gap analysis to identify discrepancies between current and desired business processes
Develop and present Power BI dashboards and reports to communicate key findings and recommendations
Work closely with stakeholders to gather requirements and ensure alignment with business objectives
Support the implementation of solutions by coordinating with technical and non-technical teams
Monitor project progress and provide regular updates to relevant stakeholders
Analyze data to provide actionable insights that support decision-making and strategic planning

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Senior Business Analyst

Robert Half is searching for a Senior Business Analyst to support an consulting ...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst, preferably in a senior role
Strong understanding of business analysis methodologies and tools
Proficiency in conducting gap analyses and identifying process improvement opportunities
Experience working in Agile Scrum environments, including facilitating related ceremonies
Familiarity with call center operations and customer service best practices
Excellent documentation and communication skills
Ability to collaborate effectively with diverse teams and stakeholders
Detail-oriented with strong problem-solving and analytical abilities

Job Responsibility

Lead the analysis of business processes and workflows to identify areas for improvement and optimization
Collaborate with cross-functional teams to gather, document, and validate business requirements
Conduct gap analyses to identify discrepancies between current and desired outcomes
Facilitate Agile Scrum ceremonies, including sprint planning, review, and retrospectives
Review and analyze documentation to ensure alignment with business objectives
Work closely with call center teams to enhance customer service processes and systems
Communicate findings and recommendations to stakeholders in a clear and concise manner
Support the development and implementation of solutions that align with organizational goals
Monitor project progress and ensure deliverables meet quality standards
Provide ongoing support and training to teams on new processes and tools

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for interpreting and analyzing customer...

Location

United States , Rancho Belago

Salary:

70304.00 USD / Year

Skechers

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Minimum 3-4 years of experience in customer service call center operations, quality assurance, or similar role
Excellent oral and written communication skills with the ability to provide constructive feedback in person
Leverage Microsoft Office programs and analytical tools to analyze customer service data in an efficient manner
Strong analytical and problem-solving skills with attention to detail and accuracy in quality assessment
Proficiency in data analysis
Experience with call recording systems, quality monitoring software, and multi-channel contact evaluation
Familiarity with call center software and CRM systems
Ability to analyze and translate complex data into actionable business insights

Job Responsibility

Research, design, and implement a comprehensive contact monitoring program for calls, emails, and live chat through direct observation and data interpretation pulled from system queries
Generate and distribute daily, weekly, and monthly performance reports to appropriate stakeholders
Audit customer interactions through comprehensive quality assessments and provide feedback reports to supervisors
Communicate regularly with supervisors to review agent performance data and coordinate analytical coaching insights
Provide comprehensive analysis results to Training Manager for skill gaps
Perform root cause analysis on customer service issues using AI-powered analytics, researching and resolving discrepancies or errors in service processes
Monitor real-time call center metrics, troubleshoot issues, and escalate problems as needed to ensure smooth operations
Analyze customer feedback and complaints data, taking corrective actions to address systemic service gaps
Track and measure the effectiveness of improvement initiatives
Conduct calibration sessions with supervisors to ensure consistent evaluation standards

Fulltime

New

Business Analyst

We are looking for a skilled Business Analyst to join our team in Watertown, Mas...

Location

United States , Watertown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst with Salesforce expertise
Strong project management skills, including meeting coordination and tracking progress
Ability to create detailed user stories and technical documentation
Proficiency in data validation and analysis
Excellent interpersonal skills and the ability to work collaboratively across teams
Experience in gap analysis and identifying business improvement opportunities
Familiarity with call center operations and customer service best practices
Highly organized, self-motivated, and able to manage multiple priorities effectively

Job Responsibility

Develop detailed user stories to support Salesforce enhancements and modifications
Analyze and validate data, addressing decision trees and related inquiries
Coordinate and schedule meetings, including roadshows to facilitate project communication
Track and manage action items arising from collaborative sessions with stakeholders
Conduct gap analyses to identify areas for improvement and ensure alignment with business needs
Review and organize documentation to support decision-making processes
Facilitate cross-functional collaboration to drive project success
Provide support in customer service initiatives, particularly in call center environments

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Call Center Analyst

NTT DATA

Location:
United States , Chicago

Category:
Call Center

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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Job Responsibility:

Requirements:

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Job Posted:
April 16, 2026