Call Center Agent Job at QIC digital hub (Cairo)

Call Center Agent

QIC digital hub

Location:
Egypt , Cairo

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.

Job Responsibility:

Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
Ensuring timely and accurate processing of all leads, requests, and customer interactions
Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
Proactively contacting existing customers regarding insurance policy renewals
Converting renewal opportunities into successful sales and reducing customer churn
Identifying upsell and cross-sell opportunities during renewal interactions
Entering and updating customer information and interaction results in the CRM system
Following scripts and communication templates, adhering to quality standards
Meeting individual KPIs

Requirements:

Bachelor’s degree
a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
Previous experience in a call center or customer service role is an advantage
Experience in renewal sales, retention, or repeat sales is an advantage
Confidence in handling objections and closing sales with existing customers
Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
Strong attention to detail, sense of responsibility, and ability to multitask
Ability to stay calm, professional, and solution-focused in high-pressure situations
Willingness to open a USD bank account
CV in English is essential

What we offer:

Competitive salary and employee-friendly policies
Bonus system based on performance and the team effort
Medical Insurance
Learning courses upon request
Payment in US dollars monthly to your bank account using SWIFT
Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
Performance review every year, with the possibility of a raise
Clear growth opportunities based on company's career map
Extra paid leave
Language classes
Meeting with experts
Professional development
QIC running club
Relocation support
Remote health insurance
Tax consultations
Travel discounts
USD, EUR, or AED salary payouts

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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