Call Center Agent, Robert Half

Robert Half

Location:
United States, Towson

Category:
Call Center

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for Temporary Call Center Agents to join our team and make an immediate impact! This is a fantastic opportunity to gain valuable experience, enhance your skills, and work with a supportive team while taking on a crucial role in serving customers.

Job Responsibility:

Answer inbound calls and respond to customer inquiries in a professional and timely manner
Provide accurate information about products, services, and company policies
Resolve customer issues, escalate complex problems, and ensure efficient follow-through
Document customer interactions and maintain detailed, accurate records in the CRM system
Meet or exceed established call center and customer service KPIs (e.g., response time, resolution rate)
Handle high call volumes with speed and efficiency while maintaining a positive demeanor

Requirements:

Previous call center or customer service experience preferred but not required
Excellent verbal and written communication skills
Strong problem-solving and active-listening abilities
Comfortable working with computer systems, including CRM software and call center tools
Ability to work effectively in a fast-paced, goal-oriented environment

What we offer:

medical insurance
vision insurance
dental insurance
life and disability insurance
enrollment in company 401(k) plan
free online training

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Call Center Agent