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Call Center Agent

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Robert Half

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Location:
United States , Newark

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is seeking Call Center Agents with a healthcare background to support a Premier Healthcare client onsite in Newark, CA. This is a contract-to-hire Call Center Agent role, and is a great opportunity for candidates with experience managing high volumes of inbound and outbound calls to support patients and providers.

Job Responsibility:

  • Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
  • Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients
  • Facilitates communication between the patient and the physician or clinic
  • Accurately documents and routes calls to the proper department
  • Identifies urgent customer needs or operational issues, and escalates appropriately
  • Works with care teams, patients, and outside facilities to obtain necessary information required for care
  • Obtains and updates insurance information
  • Meets all regulatory and compliance standards and exceeds quality assurance standards
  • Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services

Requirements:

  • High school diploma or GED equivalent
  • 2 Years experience in Call Center, Receptions taking incoming calls and assisting with customer assistance
  • 1 year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
  • Type 40 words per minute
  • Excellent customer service skills
  • Knowledge of medical terminology
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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