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Call Center Agent

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Four Seasons

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Location:
Spain , Illes Balears

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

A Call Center Agent will be the first point of contact for many of our guests, you will embody our brand's warmth, professionalism, and commitment to excellence. The ideal candidate will handle inquiries, reservations, and guest requests with efficiency, accuracy, and a genuine passion for creating exceptional experiences.

Job Responsibility:

  • Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
  • Provide guests with complete and accurate information on hotel facilities, rates, and available services
  • Keep accurate records of communication and update the reservation system as required
  • Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
  • Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

Requirements:

  • Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
  • Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
  • Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
  • English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
  • Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
  • Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
  • Organizational Skills: Strong organizational skills to manage information efficiently
  • Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
  • Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
  • Work Experience: 2 Years
  • Degree: Professional /Technician
  • Languages: Spanish / English
  • Language Ability: High
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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