Call Center Agent Job at Robert Half (Mechanicsburg)

Call Center Agent

Call Center Agent position at IKEA Mexico ensuring customer satisfaction through...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after purchase
Experience in ensuring a smooth and easy buying process
Familiarity with relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee satisfaction of all customers contacting through contact center
Identify customer needs and offer simple solutions
Take responsibility for resolving customer needs with realistic timelines
Update system with case notes for colleague awareness
Meet agreed service levels for response times
Handle angry or upset customers calmly
Encourage customer feedback to improve shopping experience
Use contact center tools to access IKEA range information
Respond to customer inquiries efficiently
Support additional sales opportunities

Fulltime

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...

Location

United States , Baltimore

Salary:

22.00 - 26.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Job Responsibility

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Fulltime

Agente de Call Centre

I guarantee the satisfaction of all customers who contact us directly through th...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after they have made a purchase
Experience in ensuring a smooth and easy buying process
Familiarity with the relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee the satisfaction of all customers who contact through the contact center via all channels
Identify customer needs and offer simple and effective solutions
Take responsibility for resolving customer's individual needs and communicating realistic timelines
Update system with case notes to ensure colleagues are aware of agreements
Meet agreed service levels for response times
Remain calm and helpful with angry or upset customers
Encourage customer feedback to improve shopping experience
Use contact center tools to access information about IKEA range and promotions
Respond to customer inquiries efficiently and effectively
Support creation of additional sales opportunities

Fulltime

Radiology Scheduling Agent

Radiology Scheduling Agents are responsible for scheduling patients for all moda...

Location

United States , Wallingford

Salary:

17.00 - 23.20 USD / Hour

Meriden, Connecticut.

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience working in a call center environment preferred
Experience providing healthcare-related customer service and scheduling is preferred
Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.)
Excellent interpersonal, analytical, communication, and problem-solving skills
Ability to multitask and work in a fast-paced, dynamic work environment
Must have a friendly and caring attitude with empathy for each patient
Must be reliable and maintain an attendance and punctuality record that complies with organizational policies
Willingness to be held accountable for their work and the work of their teams
Desire to hold yourself responsible for offering the best patient experience possible

Job Responsibility

Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams
Make outbound calls to patients and offices to schedule radiology and MRI exams
Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting
Meet or exceed individual performance criteria
Strive to meet established departmental goals and achieve desired call center metrics
Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement
Model H3W behaviors
Performs other duties as assigned based on the changing needs of the organization

What we offer

Eligible for an increase of up to $3/hr after six months of employment with Career Advancement Program

Fulltime

Cbm Winback Agent

We are currently looking for a Winback Agent to join our Contact Center & Sales ...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

2 + years of experience in Call Center Operations or a similar customer-facing role
Excellent communication and interpersonal skills
Strong goal-oriented mindset with the ability to meet targets
Flexibility, patience, and perseverance in handling challenging customer situations
Self-motivation and proactive approach to achieving personal goals
A team player with team spirit and willingness to collaborate
A customer-centric approach with the ability to understand customer needs and concerns
Sales skills to engage, persuade, and re-establish customer relationships

Job Responsibility

Engaging with customers who have canceled services to understand their reasons and working towards reactivating them
Developing and performing optimal win-back practices to bring back former customers
Offering special deals or solutions that entice customers to return
Recording, analyzing, and providing feedback on customer behavior, reasons for cancellation, and competitor activities
Collaborating with other teams to improve customer engagement and retention strategies
Providing valuable insights for continuous improvement of the company’s services and products

What we offer

Competitive salary package
Flexible working hours
Opportunities for professional development and training
Health and Wellness benefits
Work in a dynamic and innovative team environment

Fulltime

Customer Care Agent

We are currently looking for Customer Care Agent to join our Customer Excellence...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

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Call Center Agent

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Call Center Agent

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Customer Care Agent

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