CrawlJobs Logo

Call Center Agent – Clinical Research

United States, Baltimore 22.00 - 26.00 USD / Hour · Job Posted December 11, 2025
Apply Position
Job Link Share

Job Description

A confidential clinical research organization is urgently hiring a Call Center Agent – Clinical Research to support recruitment for early-phase clinical trials. You will be the first point of contact for potential study volunteers, ensuring calls are handled efficiently, professionally, and in full compliance with regulatory guidelines.

Job Responsibility

  • Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
  • Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
  • Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
  • Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
  • Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
  • Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
  • Accurately log all communications and update participant records in real time
  • Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
  • Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
  • Assist in performance reviews and contribute to a positive, results-oriented team environment

Requirements

  • High School Diploma or GED required
  • Bachelor’s degree preferred
  • Minimum 2 years of call center, customer service, or clinical research–related work experience
  • MediClear Certification (or equivalent healthcare compliance credential) required
  • Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
  • Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
  • Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Call Center Agent – Clinical Research

8 matching positions

Nurse Practitioner

The Nursing department has an opening for a Full-Time Nurse Practitioner. The su...
Location
Location
Canada
Salary
Salary:
52.72 - 62.05 CAD / Hour
riversidehealthcare.ca Logo
Riverside Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class (Primary Health Care or Adult) and entitled to practice
  • Post-graduate education and experience in gerontology
  • Specialty certification in gerontological nursing
  • Post-graduate certificate and experience in palliative care
  • Maintains confidentiality and acts in an ethical manner
  • Is a member of the primary care team and seeks appropriate consultation as required
  • Engages in ongoing professional development
  • Develops in-depth expertise in care of older persons
  • Develops in-depth expertise in leadership
  • Holds professional liability protection
Job Responsibility
Job Responsibility
  • Reports directly to the Director of Nursing or Administrator and is also accountable to the Medical Director
  • Is a primary care provider to residents and works within her/his legislative scope of practice
  • Collaborates with the resident and family/care giver, and the health care team in the development, implementation and evaluation of the residents plan of care
  • Provides leadership and mentorship to LTCH staff
  • Leads and collaborates in research, education, and evidence-based practice initiatives
  • 70% of time must be while engaged in Direct Care to Residents
  • Provides comprehensive primary care to residents as part of the interdisciplinary health care team
  • Performs a person-centered health assessment of residents on admission, annually and as needed
  • Conducts person-centered comprehensive health histories
  • Collaborates with the resident to develop a person-centered plan of care
  • Fulltime
Read More
Arrow Right

Nurse Practitioner

The Nursing department has an opening for a Full-Time Nurse Practitioner. The At...
Location
Location
Canada , Emo
Salary
Salary:
Not provided
riversidehealthcare.ca Logo
Riverside Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class (Primary Health Care or Adult) and entitled to practice
  • Post -graduate education and experience in gerontology
  • Specialty certification in gerontological nursing
  • Post -graduate certificate and experience in palliative care
  • Maintains confidentiality and acts in an ethical manner, consistent with professional expectations, the written agreement between the NP and the LTCH, and the LTCH’s policies and code of conduct
  • Is a member of the primary care team and seeks appropriate consultation as required
  • Engages in ongoing professional development, maintains clinical competence and currency with legislation affecting her/his practice
  • Develops in-depth expertise in care of older persons
  • Develops in-depth expertise in leadership
  • Holds professional liability protection
Job Responsibility
Job Responsibility
  • Provides comprehensive primary care to residents as part of the interdisciplinary health care team
  • Performs a person-centered health assessment of residents on admission, annually and as needed (including quarterly medication reviews)
  • Conducts person-centered comprehensive health histories
  • Collaborates with the resident to develop a person-centered plan of care
  • Engages with the resident in regular dialogue about their care plan
  • Utilizes communication and counselling skills
  • Participates in regular care conferences
  • Manages the care of residents by providing pharmacological, complementary and/or counselling interventions, and performs procedures within the NP scope of practice
  • Orders and/or performs appropriate screening and diagnostic investigations, interpreting results and assuming responsibility for follow-up
  • Diagnoses acute and chronic health conditions
  • Fulltime
Read More
Arrow Right

Peds Urology APP

Atrium Health is seeking a compassionate and motivated Advanced Practice Provide...
Location
Location
United States , Charlotte
Salary
Salary:
47.50 - 71.25 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrates knowledge of etiologies, risk factors, pathophysiology, presentation and epidemiology of urologic conditions
  • Performs history and physical assessments of patients that are accurate, complete, concise, relevant and appropriate for age, gender and clinical problem
  • Orders appropriate diagnostic studies and correctly interprets the results
  • Utilizes critical thinking to synthesize and analyze collected data
  • Develops, implements, evaluates and alters the plan of care as needed
  • Manages general medical and surgical conditions based on knowledge of the indications, contraindications, side effects, interactions and adverse reactions of pharmacologic agents and other relevant treatment modalities
  • Counsels and educates patients and families
  • Demonstrates proficiency in procedural skills pertinent to practice area
  • Maintains accurate, complete, concise and timely documentation in the electronic medical record
  • Provides care that is patient and family centered, compassionate, appropriate and effective for the promotion of health, prevention of illness and treatment of disease throughout the lifespan
Job Responsibility
Job Responsibility
  • Functions as an independent healthcare provider who, working collaboratively with a multidisciplinary health team, is responsible for providing urologic care to both healthy and ill patients in the outpatient, and occasionally inpatient setting
  • Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination for patients and families with acute and chronic health needs
  • Practices as a member of the Department of Urology provider team
  • Demonstrates an advanced level of medical/nursing clinical knowledge, communication and interdisciplinary collaboration, professionalism and systems-based practice
  • Works with administrative, nursing, physician, and faculty to assure safe, effective, quality patient care and to promote Atrium Health educational and research missions
  • Provide care within his/her scope of practice as outlined by applicable state law, licensing, regulations, institutional policy and practice agreements
  • Eligible to begin practice after he/she is credentialed and privileged by Atrium Health and Clinics Medical Staff
  • Active hospital privileges will be required to begin and to maintain employment within this Department
  • Will need to be credentialed and obtain and maintain professional privileges required for employment within this department
What we offer
What we offer
  • $2,500 annual CME allowance and 5 CME days
  • Annual performance incentive bonus
  • Eligible for overtime, differential pay, and PTO with a competitive benefits package
  • Supportive work environment with excellent mentorship and collaborative care
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Peds Urology APP

Atrium Health is seeking a compassionate and motivated Advanced Practice Provide...
Location
Location
United States , Charlotte
Salary
Salary:
47.50 - 71.25 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrates knowledge of etiologies, risk factors, pathophysiology, presentation and epidemiology of urologic conditions
  • Performs history and physical assessments of patients that are accurate, complete, concise, relevant and appropriate for age, gender and clinical problem
  • Orders appropriate diagnostic studies and correctly interprets the results
  • Utilizes critical thinking to synthesize and analyze collected data
  • Develops, implements, evaluates and alters the plan of care as needed
  • Manages general medical and surgical conditions based on knowledge of the indications, contraindications, side effects, interactions and adverse reactions of pharmacologic agents and other relevant treatment modalities
  • Counsels and educates patients and families
  • Demonstrates proficiency in procedural skills pertinent to practice area
  • Maintains accurate, complete, concise and timely documentation in the electronic medical record
  • Provides care that is patient and family centered, compassionate, appropriate and effective for the promotion of health, prevention of illness and treatment of disease throughout the lifespan
Job Responsibility
Job Responsibility
  • Functions as an independent healthcare provider who, working collaboratively with a multidisciplinary health team, is responsible for providing urologic care to both healthy and ill patients in the outpatient, and occasionally inpatient setting
  • Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination for patients and families with acute and chronic health needs
  • Practices as a member of the Department of Urology provider team
  • Demonstrates an advanced level of medical/nursing clinical knowledge, communication and interdisciplinary collaboration, professionalism and systems-based practice
  • Works with administrative, nursing, physician, and faculty to assure safe, effective, quality patient care and to promote Atrium Health educational and research missions
  • Provide care within his/her scope of practice as outlined by applicable state law, licensing, regulations, institutional policy and practice agreements
  • Eligible to begin practice after he/she is credentialed and privileged by Atrium Health and Clinics Medical Staff
  • Active hospital privileges will be required to begin and to maintain employment within this Department
  • Will need to be credentialed and obtain and maintain professional privileges required for employment within this department
What we offer
What we offer
  • $2,500 annual CME allowance and 5 CME days
  • Annual performance incentive bonus
  • Eligible for overtime, differential pay, and PTO with a competitive benefits package
  • Supportive work environment with excellent mentorship and collaborative care
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right
New

Lead New Ed Expansion | Werribee Mercy Hospital

Werribee Mercy Hospital is doubling its Emergency Department capacity to 67 trea...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 17, 2026
Flip Icon
Requirements
Requirements
  • Fellowship of the Australasian College for Emergency Medicine (FACEM)
  • Eligibility for Specialist Registration with AHPRA
  • A commitment to clinical mentorship and fostering a positive workplace culture
  • Bachelor of Medicine or Bachelor of Medicine and Surgery (Or equivalent)
  • FACEM
  • AHPRA
  • 3 years experience
Job Responsibility
Job Responsibility
  • Lead a service expansion in one of Australia’s fastest-growing corridors
  • Help launch a legacy in a department with the culture and infrastructure to match your expertise
What we offer
What we offer
  • Flexibility in FTE configuration
  • State-of-the-art, purpose-built workspace
  • Reverse commute against the traffic from the CBD or Inner-West
  • ACEM accredited department focused on teaching
  • Fulltime
Read More
Arrow Right
New

Talent Acquisition Coordinator

We are looking for a Talent Acquisition Coordinator to support recruiting operat...
Location
Location
United States , Burbank
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent education required
  • Proven ability to communicate clearly and professionally in both written and verbal formats
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook, with strong meeting coordination skills
  • Ability to work independently with limited supervision while managing competing priorities effectively
  • Strong organizational skills with close attention to detail, accuracy, and dependable follow-through
  • Experience handling confidential or sensitive information with discretion and professionalism
  • Demonstrated problem-solving skills, sound decision-making, and the ability to adapt quickly in a changing environment
  • Ability to build positive working relationships and interact effectively with team members and leaders at multiple levels of the organization
Job Responsibility
Job Responsibility
  • Coordinate interview scheduling and related logistics for candidates, recruiters, hiring managers, and leadership using Outlook, Zoom, and other scheduling tools
  • Support day-to-day recruiting administration by maintaining accurate records, updating databases, and tracking hiring activity throughout the recruitment process
  • Serve as a key point of contact for candidates, helping create a thoughtful and welcoming experience from initial scheduling through onboarding steps
  • Prepare documents, reports, and correspondence in Microsoft Word and Excel while ensuring a high level of accuracy and confidentiality
  • Assist with onboarding activities, pre-employment process coordination, and other pre-employment processes to keep hiring timelines on track
  • Monitor multiple open tasks at once, resolve scheduling or process issues quickly, and escalate concerns when needed
  • Partner with recruiters, hiring teams, and cross-functional stakeholders to maintain smooth communication and strong working relationships
  • Contribute to special projects, reporting needs, and process support related to talent acquisition operations and workforce planning activities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Ed Clinical Nurses

Randstad is proud to partner with Mercy Health as they embark on an exciting new...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 17, 2026
Flip Icon
Requirements
Requirements
  • Current AHPRA Registration as a Registered Nurse
  • Post Graduate Certificate (or higher) qualification in Critical Care or Emergency Nursing
  • Minimum of 12–24 months of recent experience in an Emergency Department
  • National Police Check and Working with Children Check (or willingness to obtain)
What we offer
What we offer
  • State-of-the-Art Facility
  • Generous Salary Packaging
  • Flexible Leave Options
  • Professional Growth
  • Wellbeing Focus
  • Fitness Passport
  • Discounted health insurance
Read More
Arrow Right
New

Trainee in Accounting

This is a paid 4-month internship for students and young people up to 30, with t...
Location
Location
Serbia , Belgrade
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
June 03, 2026
Flip Icon
Requirements
Requirements
  • You are a student or recent graduate from the Faculty of Economics or similar
  • You are eager to learn and upgrade your knowledge
  • You have good knowledge of English, both written and spoken
  • Analytical approach with good communicational skills
  • Excellent organizational skills
  • Good knowledge of Microsoft Office package
Job Responsibility
Job Responsibility
  • Learning, developing and supporting within the Accounting department
  • Handling documentation: invoices, contracts, delivery notes, travel requests
  • Support in daily activities - maintaining of pre-booking system
  • Different tasks in monthly closing
  • Everyday communication with other colleagues from the organization, in connection to accounting requirements
What we offer
What we offer
  • A dedicated mentoring program aligned with your interests
  • Continuous learning through internal trainings and growth opportunities
  • Exposure to an international, diverse working environment
  • The opportunity to grow your career within IKEA South East Europe
  • Free refreshments to keep you going
  • Fulltime
!
Read More
Arrow Right