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Call Center Agent – Clinical Research

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Revel Staffing

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Location:
United States , Baltimore

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

22.00 - 26.00 USD / Hour
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Job Description:

A confidential clinical research organization is urgently hiring a Call Center Agent – Clinical Research to support recruitment for early-phase clinical trials. You will be the first point of contact for potential study volunteers, ensuring calls are handled efficiently, professionally, and in full compliance with regulatory guidelines.

Job Responsibility:

  • Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
  • Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
  • Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
  • Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
  • Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
  • Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
  • Accurately log all communications and update participant records in real time
  • Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
  • Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
  • Assist in performance reviews and contribute to a positive, results-oriented team environment

Requirements:

  • High School Diploma or GED required
  • Bachelor’s degree preferred
  • Minimum 2 years of call center, customer service, or clinical research–related work experience
  • MediClear Certification (or equivalent healthcare compliance credential) required
  • Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
  • Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
  • Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
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