Call Center Agent – Clinical Research Jobs

Call Center Agent – Clinical Research

Revel Staffing

Location:
United States, Baltimore

Category:
Call Center

Contract Type:
Not provided

Salary:

22.00 - 26.00 USD / Hour

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Job Description:

A confidential clinical research organization is urgently hiring a Call Center Agent – Clinical Research to support recruitment for early-phase clinical trials. You will be the first point of contact for potential study volunteers, ensuring calls are handled efficiently, professionally, and in full compliance with regulatory guidelines.

Job Responsibility:

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Requirements:

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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