Call Assessor Job at West Midlands Ambulance Service University NHS... (Staffordshire)

New

Call Assessor

The Trust is looking to build a reserve pool of Call Assessors for our 999 contr...

Location

United Kingdom , Brierley Hill

Salary:

25760.00 - 27476.00 GBP / Year

West Midlands Ambulance Service University NHS...

Expiration Date

July 09, 2026

Requirements

Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications
Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring
Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc
Ability to work a range of shifts including days, lates, evenings, weekends, bank holidays
Customer service experience
Ability to work in a pressurised environment
Must be able to work in the UK without the need for sponsorship

Job Responsibility

Responsible for the receipt and processing of urgent & emergency calls from the general public
Analysing a patients condition and situation to obtain an appropriate NHS Pathways category and relevant response
Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible
Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies
Responsible for the receipt, processing and taking necessary action for misdirected calls from the operator for other emergency services or for third party callers who require an ambulance in another area
Responsible for the receipt and processing specialised emergency calls such as: Birmingham International Airport, Air Operations, Prison, bomb incidents, police RVP, chemical incidents and a major incident
While processing a call responsible to assess a patients condition while they wait for an appropriate response, giving life saving first aid advice where appropriate
While processing a call, responsible to identify any scene safety issues and take appropriate action in cases of entrapments, assaults, chemical incidents, industrial incidents, violent, intoxicated and psychiatric patients
Processing requests for an emergency ambulance by operating a computerised system and in the event of computer failure a manual system using operational and Pathways guidelines
To work at the alternative control room as well as the existing control room in the event of computer and telephone failure or as required by management

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New

Third-Party Information Security Assessor

The Info Sec Prof Lead Analyst is an intermediate level position responsible for...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Additional technical certifications are preferred
Demonstrated ability to research and apply current information regarding the IS field
Consistently demonstrates clear and concise written and verbal communication
Proven influencing and relationship management skills
Proven analytical skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
5 years of experience in a similar IT Audit, Assessor, or Information Security Officer role
Demonstrate in-depth knowledge of concepts, best practices and controls in a breadth of information security areas/domains including: Governance and risk management, access control, encryption, physical security, architecture and safety design, business continuity planning/ disaster recovery, network security, applications and operations security and incident management/compliance, as well as applicable laws and regulations

Job Responsibility

Develop corrective action language for Information Security (IS) gaps and ensure risk closure meets Citi requirements or industry best practices
Facilitate the implementation of approved IS tools and identify/recommend new or improved security solutions or emerging technologies
Mitigate risk by analyzing the root cause of issues, impacts to business, and required corrective actions and develop security solutions
Ensure IS compliance and seek opportunities to enhance the efficiency of IS policies and procedures
Identify significant IS threats and vulnerabilities, and define appropriate controls for discovered threats, documenting the business response
Disseminate changes to IS regulations and standards to Business and Program owners
Provide Information Security advice and counsel as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Coordinate with TPISA stakeholders to initiate, scope and plan controls assessments of new and existing suppliers
Perform assessments on-site at supplier locations, including availability for travel to other countries in the region, or remotely via conference calls

Fulltime

New

Nurse Assessor

Location

United States , New York City-Queens/Jamaica

Salary:

55.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Graduate of an accredited nursing program
BSN preferred
Current RN Licensure in New York State
At least 2 years of experience in a home setting
Proficient in health status evaluations, adept with technology, and knowledgeable in nursing practices and state regulations
Strong organizational, interpersonal, and communication skills
Ability to work effectively with a diverse, multi-generational population
Independent, self-starter who thrives in a fast-paced environment
Bilingual Skills: Preferred in languages such as Spanish, Russian, Haitian-Creole, Chinese, or Korean
Must have a valid NY State Driver's License or ID and be willing to travel for onsite assessments

Job Responsibility

Conduct in-home evaluations to develop personalized long-term care plans
Perform initial in-home pre-evaluation of patients that includes evaluation of health status, strengths, care needs, and preferences and guides the development of individualized long term care service plans
Review medical documentation and enter data into the system
Review consumer medical documentation and/or health referral forms, as relevant to the case
Facilitate communication between care teams and ensure seamless care coordination
Identify health promotion opportunities and advocate for preventive care
Maintain a thorough understanding of community resources and payor requirements
Enter evaluation data into electronic evaluation form and transmit, as required
Document any concerns, conflicting information, other issues that surface during the evaluation process
Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

New

Nurse Assessor

Urgent Hiring: Nurse Assessors - NY | Jamaica\n\nAre you a dedicated nurse looki...

Location

United States , New York City-Queens/Jamaica

Salary:

55.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Graduate of an accredited nursing program
BSN preferred
Current RN Licensure in New York State
At least 2 years of experience in a home setting
Proficient in health status evaluations, adept with technology, and knowledgeable in nursing practices and state regulations
Strong organizational, interpersonal, and communication skills
Ability to work effectively with a diverse, multi-generational population
Independent, self-starter who thrives in a fast-paced environment
Bilingual Skills: Preferred in languages such as Spanish, Russian, Haitian-Creole, Chinese, or Korean
Must have a valid NY State Driver's License or ID and be willing to travel for onsite assessments

Job Responsibility

Conduct in-home evaluations to develop personalized long-term care plans
Review medical documentation and enter data into the system
Facilitate communication between care teams and ensure seamless care coordination
Identify health promotion opportunities and advocate for preventive care
Maintain a thorough understanding of community resources and payor requirements
Enter evaluation data into electronic evaluation form and transmit, as required
Document any concerns, conflicting information, other issues that surface during the evaluation process
Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan
Discuss with consumer health care options, supports needed, service vendor options and waiver options
Initiate communication between the Call Center and eligible consumers for enrollment into a managed care health plan

What we offer

Hybrid Work Environment
Comprehensive Training
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Field Entitlement Enrollment Advocate

The Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Mana...

Location

United States , New York

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Member facing or customer service experience
Be able to work 9am-5:30pm schedule
Be able to travel throughout the 5 boroughs, Westchester, Orange, Sullivan, Rockland, and Nassau County
Capability to work in a Hybrid Schedule (remote/office/field)
Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint
Bilingual
Be able to communicate and engage with the leadership team on virtual platforms such as Zoom or Microsoft Teams chat as well as in person

Job Responsibility

Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals
Screen all incoming calls and handles accordingly
Transfer calls to appropriate staff, unit, or department
Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications
Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts
Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes
Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation
Document all client calls /outcomes in database systems
Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes
Educate potential members on Senior Health Partners, Long term care plan benefits answering questions regarding plan’s features and benefits as well as go through eligibility and requirement for enrollment

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Senior Mental Health Support Worker

Our mission at Response is to enable people of all ages to live a more fulfilled...

Location

United Kingdom , Oxford

Salary:

28938.00 - 32214.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 21, 2026

Requirements

GCSE's in English and Maths (or equivalent)
A commitment to undertake continual personal development
Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require
An understanding of current approaches to mental health practice
Have good knowledge of how to support with referrals and assessments
An understanding of equality, diversity and inclusion issues impacting people's lives
IT literate with experience using MS Office packages
Previous related work experience
Good communication skills, written, verbal and listening
A genuine interest in mental health and well-being with a commitment to delivering Response's mission

Job Responsibility

Lead shifts, delegating set diarised and daily tasks
Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered
Mentor new support workers through induction including the completion of the Care Certificate and medication training
Complete the care certificate assessors training
Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example
Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team
Where a senior is employed within the transitional services they will be required to take part in the community on call rota to support residents out of hours
Undertake assessments of referrals and attend regular assessment and risk management training
Provide emotional support, encouragement, and practical assistance to residents with daily living activities
Work with all residents using a trauma informed approach using the 6 principles of trauma informed care

What we offer

37 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistant Programme - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS
Free flu jabs

Fulltime

Nurse Assessor

Urgent Hiring: Nurse Assessors - NY | Jamaica. Are you a dedicated nurse looking...

Location

United States , New York City

Salary:

55.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Graduate of an accredited nursing program
BSN preferred
Current RN Licensure in New York State
At least 2 years of experience in a home setting
Proficient in health status evaluations, adept with technology, and knowledgeable in nursing practices and state regulations
Strong organizational, interpersonal, and communication skills
Ability to work effectively with a diverse, multi-generational population
Independent, self-starter who thrives in a fast-paced environment
Must have a valid NY State Driver's License or ID and be willing to travel for onsite assessments

Job Responsibility

Conduct in-home evaluations to develop personalized long-term care plans
Perform initial in-home pre-evaluation of patients that includes evaluation of health status, strengths, care needs, and preferences and guides the development of individualized long term care service plans
Review medical documentation and enter data into the system
Review consumer medical documentation and/or health referral forms, as relevant to the case
Facilitate communication between care teams and ensure seamless care coordination
Identify health promotion opportunities and advocate for preventive care
Maintain a thorough understanding of community resources and payor requirements
Enter evaluation data into electronic evaluation form and transmit, as required
Document any concerns, conflicting information, other issues that surface during the evaluation process
Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Hybrid work environment
Comprehensive training

Nurse Assessor, RN Licensure

Urgent Hiring: Nurse Assessors - NY | East/West Harlem Area! Are you a dedicated...

Location

United States , Harlem

Salary:

55.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Graduate of an accredited nursing program
BSN preferred
Current RN Licensure in New York State
At least 2 years of experience in a home setting
Proficient in health status evaluations, adept with technology, and knowledgeable in nursing practices and state regulations
Strong organizational, interpersonal, and communication skills
Ability to work effectively with a diverse, multi-generational population
Independent, self-starter who thrives in a fast-paced environment
Must have a valid NY State Driver's License or ID and be willing to travel for onsite assessments
Bilingual Skills: Preferred in languages such as Spanish, Russian, Haitian-Creole, Chinese, or Korean

Job Responsibility

Conduct in-home evaluations to develop personalized long-term care plans
Review medical documentation and enter data into the system
Facilitate communication between care teams and ensure seamless care coordination
Identify health promotion opportunities and advocate for preventive care
Maintain a thorough understanding of community resources and payor requirements
Enter evaluation data into electronic evaluation form and transmit
Document any concerns, conflicting information, other issues during evaluation
Emphasize continuity of care
Discuss with consumer health care options, supports needed, service vendor options and waiver options
Initiate communication between the Call Center and eligible consumers for enrollment into a managed care health plan

What we offer

Hybrid Work Environment
Comprehensive Training
Orientation and training conducted remotely
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

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