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The CAI Product Owner is responsible for the overall vision, strategy, and continuous improvement of Conversational AI (CAI) assets and solutions. This role involves close collaboration with stakeholders and software providers to manage the product backlog, prioritize initiatives, accept deliverables, drive innovation, and ensure effective delivery of new CAI features.
Job Responsibility:
Maintain ownership of CAI assets and define the prioritization framework
develop and refine the product vision and roadmap aligned with CAI strategic objectives
collaborate with the Head of CAI to align with global strategy
lead continuous improvement initiatives across the CAI lifecycle
drive ideation and development of new product features
integrate and test product enhancements in collaboration with engineering and service teams
monitor market trends and CAI product performance to identify innovation opportunities
manage the CAI asset product and ticket backlog based on agreed priorities
work with the Global Solution Engineer Lead to assess feasibility and complexity
collaborate with the CAI Service & Demand Manager to align on risks and requirements
ensure timely and quality acceptance of new CAI assets following technical feasibility
work across teams to define user stories and product features
engage in internal alignments and meetings, such as CAI Global CoE Sprint Planning
define and track product KPIs in alignment with global success measures
continuously evaluate KPI relevance and accuracy
ensure product compliance with relevant laws, policies, and data privacy standards
oversee audits and maintain clear documentation
establish technical standards in line with QA frameworks
ensure the CAI software runs on the latest version according to global release schedules
provide oversight for application design and development tools.
Requirements:
4+ years of experience in IT project and product management
4+ years working with Conversational AI frameworks and technologies
hands-on experience with STT (Speech-to-Text), TTS (Text-to-Speech), SSML, and NLP
basic programming skills (e.g., JavaScript) and API integration knowledge
strong understanding of SDLC and PMLC, including agile methodologies
familiarity with application design, process implementation, and tooling
proven track record of delivering pragmatic and effective solutions
excellent stakeholder management, relationship building, and negotiation skills
strong communicator with the ability to navigate and resolve conflicts
outstanding presentation and storytelling abilities.
What we offer:
Large variety of courses and targeted development programs for personal and professional development
global environment with international mobility and career progression
Work Well programs for health and wellbeing
flexibility in planning and arranging for better work-life balance.
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