Cafm Specialist

• Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards
• Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites
• Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation
• Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights

• Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle
• Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge
• Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets
• Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders
• Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe

Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable

• A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate)
• A £5,000 car allowance and a performance-related bonus scheme worth up to 20%
• A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations)
• Direct influence on high-profile operational projects that enhance business efficiency