Cafe Team Manager

• Manage the daily operations of the café and lead a team of café supervisors and casual staff
• Develop, cost, and deliver café menus and special offers
• Oversee food ordering, stock control, and financial reconciliation
• Ensure high standards of food safety, hygiene, and customer care are maintained
• Support the wellbeing and development of individuals with mental health problems participating in café activities
• Help manage referrals, conduct needs assessments and inductions
• Train and support clients through structured work placements and volunteering programmes
• Build positive relationships with suppliers and assist with contract negotiations
• Maintain a welcoming, professional, and customer-focused café environment

• Proven experience managing a catering service, café, restaurant, or food retail contract catering operation
• Strong leadership and employee supervision experience
• Experience selling products or services and negotiating supplier contracts
• Excellent communication skills, both verbal and written
• Strong organisational, motivational, and time management abilities
• Ability to remain calm, resilient, and professional under pressure
• A proactive approach with the ability to work independently and use initiative
• Commitment to delivering excellent customer service
• Advanced Food Hygiene qualification

An interest in and commitment to supporting people with mental health problems would be advantageous

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year